Fraudulent all the way, also known as Journey Fares, thought we booked a train trip, thought it suspicious then called the actual train and there was no booking listed.
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Agent Sean should be ashamed of himself with his poor quality of customer service. This third party site is terrible & should be reported & taken down for FALSE advertisement. Everything has an ADD on... See more
I had recently purchased an airline ticket for my father and spoke with agent named Aaron. He made recommendations that would benefit me and cost efficient. However, family issues came up and I fou... See more
Company replied
They are true scammers; I don't know how the law enforcement people don't pay attention to them. They offer low prices without warning you that these are tickets that doesn't include any baggage. When... See more
Company replied
Company details
Written by the company
Welcome to FaresJourney, your trusted online travel agency for seamless flight ticket bookings and exceptional flight support services. We are dedicated to making your travel plans hassle-free by providing affordable options, 24/7 assistance, and a user-friendly platform.
Contact info
30 N Gould st Suite 28086 Sheridan WY, 82801, Sheridan, United States
- +1 (855)-202-8844
- support@faresjourney.com
- faresjourney.com
2.4
Poor
56 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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My sister was flying from JFK to CAI!
My sister was flying from JFK to CAI i made reservation with them first i faced a little problem but once i got in touch on the chat with a agent. he helped me with flights and baggage details i liked there services i think the it was Aaron.
July 25, 2024
Reply from Faresjourney
Thank you for your review! We're glad Aaron was able to assist you with your sister's flight and baggage details. We appreciate your support and are here if you need anything else! Safe travels!
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I searched for the flight with deals!
I searched for the flight with deals going on and i get in contact with one of the agent naming Aaron finch he helped me in that with good flight and deals.
September 21, 2024
Reply from Faresjourney
Thank you for sharing your experience! We're thrilled to hear that Aaron Finch provided you with excellent service and helped you find great flight deals. If you have any more feedback or need further assistance, feel free to reach out! Safe travels!
We booked a ticket and one flight was…
We booked a ticket and one flight was not confirmed. The agent’s name was Stefan he was very helpful and understanding, he went the extra mile to help us.
September 7, 2024
Unprompted review
Reply from Faresjourney
Thank you for sharing your experience! We're glad to hear that Stefan provided you with such helpful and understanding support. We appreciate your patience and are committed to making your travel experience as smooth as possible. If you have any further questions or need assistance, please don't hesitate to reach out. Safe travels!
Shawn gave me an excellent customer…
Shawn gave me an excellent customer service and I appreciate it and recommend him highly
August 31, 2024
Unprompted review
Reply from Faresjourney
Thank you so much for your kind words! I'm thrilled to hear that Shawn provided you with excellent customer service. I'll make sure to pass along your recommendation to him. If you need any further assistance or have more feedback, please feel free to reach out!
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This third party scammed me
This third party scammed me. I purchase a flight on United from Mason City to Chicago O'Hare scheduled for Tuesday August 6, 2024 about 5 months before the flight. On August 6th I showed up for flight and was informed there were no flights on Tuesdays to Chicago as shown on their confirmation. I have called Fares Journey twice, each time was called a liar and accused of missing the flight. I have called United twice and confirmed there was no flight August 6th and United did not receive payment on my behalf.
August 6, 2024
Unprompted review
Absolute worst company ever
Absolute worst company ever
They will give you the cheaper price in the market .. except that these tickets do not exist.
They will wait 24 hours or more ( in my case 60 hours) to call you and be like oh we cant reserve your ticket ... but we can, if you pay another $500
You can never reach them by phone ( music for 3 minutes then they ask you to leave a voicemail) .. go ahead and try to call them now before you book anything.
They wasted so much of my time and money for a simple ticket ...
August 5, 2024
Unprompted review
SCAM!!!!
They post a flight for x amount of dollars when you book the economyflight you receive a email saying that all the seats are full and you need to up grade.I went to the airlines website and checked the seating for that flight and there were seats.I spoke to an Agent and told them that they were playing a dirt game FALSE ADVERTISING they hung up on me.Stay away from this site!!!
July 20, 2024
Unprompted review
Agent Sean should be ashamed of himself…
Agent Sean should be ashamed of himself with his poor quality of customer service. This third party site is terrible & should be reported & taken down for FALSE advertisement. Everything has an ADD on fee which is NOT ADVERTISED for your socks, your bag, your underwear, your phone, your shoes, the shoelaces & your hair, ETC. Please DO NOT book from this third party site & do your research.
July 30, 2024
Unprompted review
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DO NOT RECOMMEND!!!!!
I made a reservation w jetblue one way and spirit the other way they called back and said jetblue (they had 15 seats left) was booked and I had to change flight for more money if wanted Jetblue. So I had to change it to spirit both ways for the cheaper price 130 and they then spirit wanted to charge me another 180 for seats and bags so I cancelled the trip and they wanted to charge me 50 to get a refund...I just cancelled and lost my money I DONT RECOMMEND THIS COMPANY THEY SUCK!!!!!!!!
THEY JUST CALLED ME AND SAID THAT BECAUSE OF MY REVIEW THEY CAN'T DO ANYTHING AND IT'S MY PROBLEM NOW, SEVERE LACK OF CUSTOMER SERVICE SKILLS DO NOT BOOK W THEM!!!
July 28, 2024
Unprompted review
Reply from Faresjourney
We sincerely apologize for any inconvenience you’ve experienced. However, we want to clarify that we have not engaged in any illegal or fraudulent activities. We provided you with a flight within your budget, and you acknowledged this arrangement.
At no point did we proceed with any actions without your consent. You were aware of all developments and were offered a flight change for $133, rather than the $128 option you initially booked.
If you encountered any issues, it would have been helpful to address them at the time of acknowledgment.
Since the current issues stem from decisions made, we must address the negative impression of our agency. Despite this, we have made every effort to assist you, and we acknowledge any mistakes on our part.
Thank you for your understanding.
The amount was stated on the site was…
The amount was stated on the site was $1433.28 in total for 3 tickets which was being advertised then I received a call from the Travel Agent Sean to tell me that the Basic Economy was full and to be upgraded to the Main Cabin it will be 189 per person. I refuse to go ahead because it felt like dishonesty ! With $49 per person to CANCEL after only booking 4-5 minutes prior.
July 26, 2024
Unprompted review
Reply from Faresjourney
Thank you for sharing your feedback. We understand your concerns and would like to address them.
As a travel agency, our role is to facilitate bookings and provide accurate information based on the options available. The total fare you saw on our site was for the Basic Economy class. When we informed you that this option was no longer available and offered an upgrade to the Main Cabin at an additional cost, it was to ensure you had a choice that met your needs.
Please note that we do not have the ability to modify or charge your credit card without your explicit permission. Any changes or additional charges are communicated clearly and require your consent before proceeding.
The cancellation fee mentioned is a standard practice imposed by airlines, not by our agency. We strive to provide transparent and honest service, and we regret that this situation led to a feeling of dishonesty.
If you have further questions or concerns, please feel free to reach out to us directly so we can assist you further.
thanks
Shawn was absolutely amazing. Then, I found out thet were scamming …
Shawn was absolutely amazing and generous with his help. Very professional and should be a lead agent... until weeks later, 7/31/24 I found out they were a scam. I was contacted by American airlines that my flight was fraudulently funded by them stealing and applying other passengers flight credits dor my ticket. Guess they pocketed my $. Security canceled my flight. Before I received the message of fraud I contacted the agent again, who reissued me a different return flight ticket. Guess they stole more people's credits. Thank god I got home!!! I was scheduled for surgery the next day!!! That's why they got 2 stars. Otherwise, be careful I would NOT recommend them!!!
July 14, 2024
Unprompted review
Reply from Faresjourney
Dear Passenger
Thank you for your wonderful feedback! We are thrilled to hear about your positive experience with Shawn. Your kind words about his professionalism and generosity are greatly appreciated. We will certainly share your compliments with Shawn and consider your suggestion for his advancement.
I am very worried waiting for an email…
I was trying to book a flight with FaresJOurney -
I am very worried waiting for an email confirmation and my ticket for a trip to Santiago, Chile.
Two weeks later STILL DON´T hear from them.
My credit card has been charged and i never heard back again after sending mails asking for the confirmation.
July 13, 2024
Unprompted review
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Shawn Harris was very helpful with…
Shawn Harris was very helpful with attempting to accommodate my budget and, date and physical needs. Very professional!
July 3, 2024
Unprompted review
Reply from Faresjourney
Valued Customer
Thank you so much for your kind words! We're delighted to hear that Shawn Harris was able to assist you with your needs. He truly cares about helping our customers find the best solutions within their budget and specific requirements. Your feedback means a lot to us, and we'll make sure to pass along your compliments to Shawn. Thanks again for choosing us!
Stefon was an awesome agent
Stefon was an awesome agent. He helped me through keeping my schedule change at an affordable price. Answered my questions. He was very curtious and professional. Thank you Stefon once again.
June 27, 2024
Unprompted review
Reply from Faresjourney
Dear Valuable Passenger
Thank you so much for your kind review! We are thrilled to hear about your positive experience with Stefon. He takes great pride in providing courteous and professional service, and we're glad he could assist you with your schedule change. We appreciate your feedback and look forward to serving you again in the future.
Thank you once again for choosing us!
Shawn harris was very helpful to book…
Shawn harris was very helpful to book my flight. He was very professional and patient to find out the best fare.
I will surely recommend to him in my friends and family.
June 28, 2024
Unprompted review
Reply from Faresjourney
Thank you so much for your Valuable time to rate us
Shawn Harris was at customer service…
Shawn Harris was at customer service helping book my flight. Help me and my family get on the same flight. He was very professional, patient and understanding.
May 18, 2024
Unprompted review
Reply from Faresjourney
Dear Valuable Passenger
Thank you for taking the time to share your experience with us. We're delighted to hear that Shawn Harris at our customer service was able to assist you and your family in booking the same flight. It's wonderful to know that he demonstrated professionalism, patience, and understanding throughout the process.
We appreciate your kind words and are thrilled that Shawn provided you with the exceptional service we strive for. Your feedback is valuable for us and motivates us to continue delivering excellent customer experiences.
We wise you to have Safe travels, and we look forward to serve you again in the future!
Warm regards,
faresjourney.com
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Steven was a customer service in…
Steven was a customer service in helping book my flight at a better rate and much better then I expected. He was very professional and understanding.
June 17, 2024
Unprompted review
Reply from Faresjourney
Valued Customer
Thank you for sharing your positive experience with us. We're thrilled to hear that Steven in our customer service team was able to assist you in booking your flight at a better rate than expected. His professionalism and understanding are qualities we highly value, and we're glad they contributed to your satisfaction.
Your kind words are greatly appreciated and will surely motivate Steven and the rest of our team to continue providing excellent service. We look forward to serving you again in the future!
Best regards,
faresjourney.com
Shawn Harris was very helpfull and…
Shawn Harris was very helpfull and courteous! Great doing business with him!
June 15, 2024
Unprompted review
Reply from Faresjourney
Dear Valuable Passenger
Thank you so much for your kind review! We're delighted to hear that Shawn Harris was helpful and courteous during your interaction. It's always a pleasure to hear positive feedback about our team members, and we're thrilled that you had a great experience doing business with him.
We appreciate your support and look forward to serving you again in the future.
Best regards,
faresjourney.com
Reply from Faresjourney
Dear Valuable Passenger
Thank you for your kind review. We are delighted to hear that you found our service informative and helpful. Steven and the entire team appreciate your feedback and are committed to providing excellent service to all our customers.
We look forward to serving you again in the future!
Best regards,
faresjourney
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