Fraudulent all the way, also known as Journey Fares, thought we booked a train trip, thought it suspicious then called the actual train and there was no booking listed.
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Agent Sean should be ashamed of himself with his poor quality of customer service. This third party site is terrible & should be reported & taken down for FALSE advertisement. Everything has an ADD on... See more
I had recently purchased an airline ticket for my father and spoke with agent named Aaron. He made recommendations that would benefit me and cost efficient. However, family issues came up and I fou... See more
Company replied
They are true scammers; I don't know how the law enforcement people don't pay attention to them. They offer low prices without warning you that these are tickets that doesn't include any baggage. When... See more
Company replied
Company details
Written by the company
Welcome to FaresJourney, your trusted online travel agency for seamless flight ticket bookings and exceptional flight support services. We are dedicated to making your travel plans hassle-free by providing affordable options, 24/7 assistance, and a user-friendly platform.
Contact info
30 N Gould st Suite 28086 Sheridan WY, 82801, Sheridan, United States
- +1 (855)-202-8844
- support@faresjourney.com
- faresjourney.com
2.4
Poor
56 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Good deal, fingers crossed 🤞
shawn harris was a Big help. All Information So helpful. Sold tickets WIThout problems. CHeap flight to philadelphia.
Read cap letters
June 12, 2024
Unprompted review
Reply from Faresjourney
Thank you for sharing your experience! We're glad to hear you got a good deal and that everything went smoothly with your ticket purchase. Shawn Harris is indeed a great help, and we're happy to know he provided all the information you needed. Enjoy your cheap flight to Philadelphia, and we hope everything goes perfectly for you! 🤞
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The agent ( Shawn) who talked to me he…
The agent ( Shawn) who talked to me he solve my problem and he gave a discount for the inconvenience.
June 11, 2024
Unprompted review
Reply from Faresjourney
Thank you so much for your review! We're delighted to hear that you secured a good deal and that Shawn Harris was able to provide the assistance you needed. It's wonderful to know that all the information was helpful and that your ticket purchase process was smooth and without any issues.
We strive to offer the best deals and seamless experiences for our customers, and your feedback reaffirms our efforts. We're pleased that you found a cheap flight to Philadelphia and appreciate you highlighting the positive aspects of your experience.
Wishing you safe and pleasant travels! We look forward to serving you again in the future.
Warm regards,
faresjourney
TOTAL SCAMMERs!
TOTAL SCAMMERs!! Booked a flight and within 4 minutes received a call from a guy in India saying that the flight was full but offered to "Upgrade" me for more than the same ticket price was shown at Delta in the first place!
Calling Amex and Delta now to report this!
June 1, 2024
Unprompted review
Reply from Faresjourney
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused and frustration that you experienced. Your satisfaction and trust are very important to us, and we take such matters very seriously and we are working on high level customer satisfaction level.
Also Please be assured that we are investigating this issue thoroughly to understand what went wrong and to avoid such situations in the future. Our goal is to provide transparent and reliable service, and we regret that we fell short in this instance.
We understand your decision to contact fares journey fully support you in resolving this matter. If there's anything further we can do to assist you or if you have any additional details to share, please do not hesitate to reach out to our customer service team directly.
Thank you for bringing this to our attention. We are committed to making things right and hope to regain your trust in the future.
After emails stating they will pay for baggage, they didn't
We booked a flight to Italy with them and they promised to pay for the luggage on the trip back. We received several emails from them stating that they are going to do that. We started to book the baggage and kept asking how they are going to pay for it but they just said, "don't worry about it". They NEVER paid for the baggage and now they won't even call us back
April 23, 2024
Unprompted review
Reply from Faresjourney
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced regarding the baggage payment. This is certainly not the level of service we strive to provide. We appreciate your feedback and are committed to resolving this issue for you. Please reach out to our customer service team directly so we can make things right. We value your business and hope to restore your trust in our services.
Incompetence
The agent I spoke with was not listening to me AT ALL. I told her I want to know about how I would select seats if I booked and she asked for my booking number. I told her that I have not booked the flight yet because I want to make sure I can select seats and I am not seeing the option so she told me again to give the booking number. She finally understood I was calling to ask questions BEFORE booking and then she decided to try to book for me. I told her I want to select my own seats and she said she would do it for me. I told her, I would like the option to do it myself so she asked where I would like to and then she said she will help me book and will select the seats for me and my kids. After giving her the info, I asked her where on the plane we are seated and she said we were seated together. I asked what seat number and she said "in the middle of the plane". I then said I would like to book myself online and I just need to know how I would go about selecting seats and she kept saying the fare I am getting online will not be verified. I asked why and she said it just won't but I can try. I told her I just want to select my own seats so I would like to book it myself I just need to know how I would select the seats and why she said the fare I was not going to be verified. She said because the price has changed (even though I still had about 8 minutes left in my booking supposedly). I asked her what the cancellation policy is and she said if I book with her, I can cancel within 24 hours but there is no cancellation policy with the fare I am trying to book online. But she also said if I cancel the one I book online there will be over $300 cancellation fee per ticket. I asked her how can I find out whether the fare I am booking online allows me to cancel within 24 hours without a fee and she just repeated that the fare I am picking online has no cancellation policy. After this mind numbing conversation, I asked if I could speak with someone else and she said I should just google it and book it myself. She then hung up on me. When I called back, she picked up so I asked to speak to someone else. She said she cannot transfer me. I asked if she was the only person working there and she said that's not how it works, she cannot transfer me. I said I understand that, but my question is whether she is the only one working there and whether if I call again she will be the one picking up and she said the other agents are busy. I asked again, if I call back in a few minutes, will she be the one picking up or are there other people there and she said I can try, I think this is a bait and switch. The fare I saw online was $5K and the one she was giving me was $8.8K and she insisted that the fare I am trying to book online is not going to be verified (whatever that means). In the end, I did not book anything with this site because it's all very sus. Disappointed.
May 20, 2024
Unprompted review
Reply from Faresjourney
Thank you for taking the time to provide such detailed feedback. We sincerely apologize for the frustrating experience you had. It is clear we fell short of our service standards, and for that, we are truly sorry.
Your concerns about seat selection, fare discrepancies, and cancellation policies should have been addressed clearly and professionally. We regret that this was not the case and that you felt unheard during your interaction with our agent.
Please know that we take your feedback seriously and will use it to improve our training and customer service processes. If you’re open to it, we would like to make things right. Please contact our customer support team and reference this review so we can assist you properly.
We appreciate your patience and hope to have the opportunity to restore your trust in our services.
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This company charged me for a flight. that isn,t real
This company charged me for a flight and immediately called me demanding more money. I told them this is shady and insisted they cancel my reservation. they are now giving me every excuse as to why they CAN'T cancel. also learned that my conformation number for this flight is fake. you are being scammed.
May 18, 2024
Unprompted review
Reply from Faresjourney
We are deeply concerned to hear about your experience and apologize for any inconvenience caused. Please rest assured that this is not the standard of service we strive to provide. Could you please provide us with your booking details via private message so we can investigate this issue promptly? Resolving this matter to your satisfaction is our top priority.
Scammers
Scammers! I booked a flight through fares journey for $775.97 , after booking I received a call from them telling me that the basic fare I booked was not available anymore and I have to pay more now. I told them that if the flight is not available anymore at that price to cancel it, they responded that if I would cancel I would have to pay a cancellation fee . What ? Either way the prices they post on their website are not the real prices and you will end up paying more . Total scammers….
May 11, 2024
Unprompted review
Reply from Faresjourney
We deeply regret the frustration you've encountered with your booking experience. Please accept our sincerest apologies for any inconvenience caused. Your feedback is valuable to us, and we take allegations of this nature seriously.
To resolve this matter promptly, could you please provide us with your booking details via private message? We assure you that we will thoroughly investigate this issue and take appropriate actions to address your concerns.
Once again, we apologize for falling short of your expectations and thank you for bringing this to our attention.
Did my homework
Did my homework
Faresjourney had a price on the internet under $200.
Without getting into all the details the cost ballooned to.over $300.
The airlines include carryons but not this site! STAY AWAY
Flushingymca
March 30, 2024
Unprompted review
Reply from Faresjourney
I am very sorry for the inconvenience. we are working our best to give you better fare with availabilty . As you all know that all the Airline fares are dynamic and they can change anytime
Excellent customer service
I recommend it since their service was excellent in the attention I received very attentive in solving all my doubts, without a doubt I would choose them again for my next trip...
April 17, 2023
Unprompted review
Reply from Faresjourney
Thanks you so much
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Reply from Faresjourney
Thank you so much
Great experience in booking tickets…
Great experience in booking tickets with them.
100% customer service
They provided me with the cheapest tickets
December 28, 2023
Unprompted review
Reply from Faresjourney
Thank you so much for positive Review . It will help us to do more hardwokr with more energy
I have had a good experience and the…
I have had a good experience and the customer service is efficient and good.
Thanks for everything.
November 15, 2023
Unprompted review
Reply from Faresjourney
Thank you for your Review. We will do more hard work to give our customer better services.
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