Farewill Reviews 20,310

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,577 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease and straightforwardness of the process, especially when creating a will. Many found the website user-friendly and appreciated the helpful advice and clear communication from the staff, making the experience stress-free and efficient. However, some people were dissatisfied with the probate services, describing them as a "nightmare" and noting issues with incorrect details and delays. A few other people also felt that requests for personal assistance were ignored, and some mentioned a lack of support for specific needs like dyslexia.

What people talk about most

User experience

Customers had positive experiences with user experience. Many reviewers found the process very easy to... See more

Service

Reviewers mention positive feedback about service. Many customers found the will preparation service to be... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Website

Users describe positive interactions with the website. Many customers found the website very easy to use and... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers report that the service was very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy process open & clear. Much preferable to the solicitor route I used 20 odd years ago. It`s not imperative that you include the particular animal charity in your will, and there is no hidden... See more

Rated 5 out of 5 stars

Needed a new will after losing my wife. A close friend recommended Farewill. The process is really straight forward and the price very good indeed. Checked within 2-3 days and printed off self. All... See more

Company replied

Rated 5 out of 5 stars

Farewill made writing my Will really simple and straightforward. Excellent service. I signed up for the £10 per year service which will allow me to make unlimited changes to it. I liked that a spec... See more

Rated 5 out of 5 stars

Easy to complete, prompt advice on changes needed . Prompt review. So easy just to print off/sign/witness. So much easier than going to a solicitor if you know exactly what you want. I did only need a... See more


Company details

  1. Legal Services & Government

About Farewill

Information provided by various external sources

In partnership with

Macmillan Cancer Support

At Farewill we make simple, affordable, professional wills online.

Proudly rated #1 in the UK, we help you through a jargon-free step-by-step process to complete your legally binding will online, without the expense or complication of seeing a solicitor in person.

  • Complete your will online in as little as 30 minutes.
  • Access to live expert support for any questions you have 7 days a week for FREE.
  • Every will proofread and approved by a will specialist.
  • Update your will at any time for only £10/year (first 12 months free).

Contact info

4.9

Excellent

TrustScore 5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very simple process

Very simple process

May 5, 2026
Farewill logo

Reply from Farewill

Hi there, I’m Thomas.

Thank you for taking the time to leave a review. I’m really glad to hear you found the process very simple. That’s exactly what we aim for when helping people write their will.

It’s great to know the experience worked well for you, and we really appreciate your feedback. If there was anything we could have done to make it a better experience, please don't hesitate in reaching out!

Best wishes,
Thomas

Rated 5 out of 5 stars

Was easy to use the website.

Was easy to use the website and very easy to write our wills. A couple of points were given by Farewill regarding both wills, which we then amended.
They kept us updated throughout.
I would recommend them to family and friends.

March 30, 2026
Farewill logo

Reply from Farewill

Hi Robert, I’m Thomas.

Thank you so much for your lovely review. I’m really glad to hear the website was easy to use and that writing your wills felt straightforward. It’s great to know the feedback from our team helped you make a few amendments and that you felt kept updated throughout the process.

I really appreciate you recommending us to your family and friends. That kind of trust means a great deal to all of us.

Best wishes,
Thomas

Rated 4 out of 5 stars

Okay

Okay,
but would of liked to have my wishes where my assets etc went to if me and my partner died at the same time or they went first.....

April 19, 2026
Farewill logo

Reply from Farewill

Hi there, I’m Thomas.

Thanks for taking the time to leave this feedback. I can understand wanting to make sure your wishes are fully covered, especially when thinking about different future scenarios involving both you and your partner.

Our online wills can include primary beneficiaries as well as back up beneficiaries; these are the people or charities/ organisations who would inherit if your primary beneficiary dies before you. However, if you’d like more complex or additional layers of inheritance beyond this, we do also offer a telephone will service which can be tailored more specifically to your wishes.

This service includes everything covered by the online option, but allows for more bespoke arrangements and additional inheritance structures. We also work with charities for our telephone will services.

You can read more about the service and request a call back here: https://farewill.com/wills/telephone-wills, or contact us directly on 020 8050 2686 or hello@farewill.com
and we’ll be very happy to help.

Best wishes,
Thomas.

Rated 2 out of 5 stars

Not very impressed

Fairly easy process to upload will details, but was disappointed that I was unable to include a fairly straightforward gift as part of the free service. Also the end product Will that was produced was awful and several clauses not following best practice. Also critical guidance was omitted. I'm going to my solicitor instead.

April 26, 2026
Farewill logo

Reply from Farewill

Hi Helen, I’m Thomas.

Thank you for taking the time to leave this feedback. I’m sorry to hear the service didn’t meet your expectations, especially around the wording of the will and the guidance provided. I can understand why that would leave you feeling disappointed.

Our online will service is designed for simpler arrangements, so there are some gifts and clauses that fall outside the scope of what can be included through the standard online journey. For more bespoke arrangements, we do also offer a telephone will service where one of our specialists can help tailor the will more closely to your wishes.

If you would like to explore that option, you can request a call back here: https://account.farewill.com/booking/will, or you can contact us on 020 8050 2686 or hello@farewill.com
and we’ll be very happy to help.

Best wishes,
Thomas

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look