Farewill Reviews 20,310

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,577 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease and straightforwardness of the process, especially when creating a will. Many found the website user-friendly and appreciated the helpful advice and clear communication from the staff, making the experience stress-free and efficient. However, some people were dissatisfied with the probate services, describing them as a "nightmare" and noting issues with incorrect details and delays. A few other people also felt that requests for personal assistance were ignored, and some mentioned a lack of support for specific needs like dyslexia.

What people talk about most

User experience

Customers had positive experiences with user experience. Many reviewers found the process very easy to... See more

Service

Reviewers mention positive feedback about service. Many customers found the will preparation service to be... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Website

Users describe positive interactions with the website. Many customers found the website very easy to use and... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers report that the service was very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy process open & clear. Much preferable to the solicitor route I used 20 odd years ago. It`s not imperative that you include the particular animal charity in your will, and there is no hidden... See more

Rated 5 out of 5 stars

Needed a new will after losing my wife. A close friend recommended Farewill. The process is really straight forward and the price very good indeed. Checked within 2-3 days and printed off self. All... See more

Company replied

Rated 5 out of 5 stars

Farewill made writing my Will really simple and straightforward. Excellent service. I signed up for the £10 per year service which will allow me to make unlimited changes to it. I liked that a spec... See more

Rated 5 out of 5 stars

Easy to complete, prompt advice on changes needed . Prompt review. So easy just to print off/sign/witness. So much easier than going to a solicitor if you know exactly what you want. I did only need a... See more


Company details

  1. Legal Services & Government

About Farewill

Information provided by various external sources

In partnership with

Macmillan Cancer Support

At Farewill we make simple, affordable, professional wills online.

Proudly rated #1 in the UK, we help you through a jargon-free step-by-step process to complete your legally binding will online, without the expense or complication of seeing a solicitor in person.

  • Complete your will online in as little as 30 minutes.
  • Access to live expert support for any questions you have 7 days a week for FREE.
  • Every will proofread and approved by a will specialist.
  • Update your will at any time for only £10/year (first 12 months free).

Contact info

4.9

Excellent

TrustScore 5 out of 5

20K reviews

5-star
4-star
3-star
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1-star

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fuss free

It was so easy to compile. It was checked afterwards, with the option of having it printed and sent for a small fee.

April 24, 2026
Rated 4 out of 5 stars

Writing and completing my will was easy

Writing and completing my will was really easy. The only reason for removing a star is the amount of reminders and subsequent sales emails you get during and after the process.
I know money needs to be made out of my ‘free will’ but there are a lot of emails.

March 29, 2026
Farewill logo

Reply from Farewill

Hi Catherine, I’m Thomas.

Thank you for taking the time to leave this feedback. I’m really glad to hear you found writing and completing your will easy overall.

I’m sorry though that the number of reminders and follow up emails felt overwhelming. I completely understand how that could become frustrating. You can unsubscribe from marketing emails directly through the links included in those messages, or you’re very welcome to email us at hello@farewill.com and we can help make sure nothing else unnecessary lands in your inbox.

I really appreciate you sharing your thoughts with us.

Best wishes,
Thomas

Rated 5 out of 5 stars

The easiest way of having a will

The easiest way of having a will. Professional company very easy to deal with they always explain any changes or amendments. Would highly recommend farewill.

April 30, 2026
Unprompted review
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Reply from Farewill

Hi Lee, I’m Thomas.

Thank you so much for your kind review. I’m really pleased to hear you found the process easy and that our team helped explain any changes or amendments clearly along the way. We know wills can sometimes feel complicated, so making things straightforward is something we really care about.

Your recommendation means a lot to us, and I really appreciate you taking the time to share your experience.

Best wishes,
Thomas

Rated 5 out of 5 stars

Such a helpful company

Such a helpful company. The review of my will was excellent, giving me things to consider that I hadn't thought of. The process went quickly and efficiently and was simple to execute. I can definitely recommend Farewill.

October 1, 2025
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Reply from Farewill

Hi Joanna, I’m Thomas.

Thank you so much for your lovely review. I’m really glad to hear the review process helped highlight things you hadn’t previously considered. That extra reassurance is exactly what we hope our checks provide.

It’s also great to know everything felt quick, efficient and easy to complete from start to finish. I really appreciate your recommendation and your kind words about the team.

Best wishes,
Thomas

Rated 4 out of 5 stars

JUST RIGHT and simple.

It was fairly straightforward and simple to complete; simplicity was an important factor and I would recommend your service. One thing I was not happy with was the matter of making the charitable contribution - this needs to be much more user friendly. Otherwise you would have got 5 stars.

April 26, 2026
Farewill logo

Reply from Farewill

Hi Pauline, I’m Thomas.

Thank you for taking the time to leave such thoughtful feedback. I’m really glad to hear you found the process straightforward and simple, especially as keeping things easy to follow is something we care a lot about. It’s also lovely to know you’d recommend our service.

I’m sorry to hear the charitable contribution section didn’t feel as user friendly as it should have done. That’s really useful feedback for us, and I can completely understand how that would affect your overall experience. We'll look into how we can improve this moving forward.

I really appreciate you sharing your thoughts with us.

Best wishes,
Thomas

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