Farmaciasdirect Reviews 

Reply from Farmaciasdirect

Aug 27, 2026

Dear Dana,

We would like to express our gratitude for your trust in our pharmacy and for taking a few minutes to share your feedback.

Any changes to the delivery address are subject to the systems and coverage of the corresponding international shipping agency in the destination country.

We would like to manage your shipment to offer you a definitive solution, either by coordinating the return of the merchandise or processing the corresponding refund. Please contact our team using the customer service form (https://www.farmaciasdirect.es/pages/atencion-al-cliente) and provide us with your order details.

We reiterate our sincerest apologies for the delays and the unfortunate experience caused.


Sincerely,
The Farmaciasdirect Team.

Reply from Farmaciasdirect

Aug 28, 2026

Dear Gaga,

Thank you for choosing our pharmacy and for taking a few minutes to share your feedback with us.

We would like to inform you that the delay in shipping your order is due to an issue related to a delay in collection by the transport agency.

We would like to review the details of your order as a matter of priority. To do so, please contact our team using the customer service form (https://www.farmaciasdirect.es/pages/atencion-al-cliente) and provide your purchase information. This will allow the department to intervene immediately to expedite the shipment of your package with the courier company and offer you the necessary assistance.

We sincerely apologize for the delays and any inconvenience caused. We regret that this situation does not reflect the quality standards we are committed to providing.

Sincerely,
The Farmaciasdirect Team

Reply from Farmaciasdirect

Aug 28, 2026

Dear Yaroslav,

We sincerely thank you for choosing our pharmacy and for taking a few minutes to share your feedback with us.

We would like to inform you that the non-delivery, one month after placing your order, is due to a serious issue with the courier company's logistics or a possible loss of the shipment.

In order to thoroughly review your case and give it the highest priority, please contact our team through the customer service form (https://www.farmaciasdirect.es/pages/atencion-al-cliente) and provide your purchase details. This will allow the department to immediately locate the package, arrange the appropriate alternative, and provide you with the necessary assistance.

We reiterate our sincerest apologies for the delays and inconvenience caused. We regret that this situation falls below the quality standards we are committed to providing.

Sincerely,
The Farmaciasdirect Team.

Reply from Farmaciasdirect

Aug 28, 2026

Dear Martin,

First of all, we sincerely thank you for your purchase and for taking the time to share your feedback with us.

We would like to clarify that any damage or breakage to the package may be due to isolated incidents during transport and handling by the courier company responsible for delivery. We guarantee that we will manage and resolve any issues related to products received in poor condition or missing items as a result of such handling.

We would appreciate it if you could inform us of your situation using our official contact form: https://www.farmaciasdirect.es/pages/atencion-al-cliente. We also ask that you provide us, through the same form, with your order details and photographs of the package's condition so that we can process your case with the highest possible priority.

We reiterate our sincerest apologies for any inconvenience caused.

Sincerely,
The Farmaciasdirect Team.

Reply from Farmaciasdirect

Sep 3, 2026

Dear Michaela,

Thank you so much for leaving us such a comprehensive and positive review!

We are delighted to hear that you had a perfect experience with us. We work hard every day to ensure our platform is easy and intuitive to use when placing orders, to always offer you the most competitive prices, and to guarantee fast delivery that meets your needs.

Knowing that you appreciate our excellent service in this way is the greatest motivation for our entire team. It has been a pleasure serving you, and we hope to see you again very soon!

Best regards,
The Farmaciasdirect team

Reply from Farmaciasdirect

Aug 28, 2026

Dear customer,

Thank you very much for placing your trust in us.

We sincerely apologise for the delay in the delivery of your order and for any inconvenience this delay may have caused. We fully understand your frustration and the urgency with which you wish to receive your purchase.

We would like to assure you that we are working closely with our carriers on an ongoing basis to speed up deliveries and prevent such delays from occurring. We have noted your order reference so that we can check directly with the logistics department to ensure your parcel is dispatched as a priority.

Should you wish to follow up further, we are at your entire disposal via our channel at https://www.farmaciasdirect.es/pages/atencion-al-cliente to keep you informed of any updates immediately. Thank you very much for placing your trust in us.

Yours sincerely,
The Farmaciasdirect team

Reply from Farmaciasdirect

Sep 3, 2026

Caro cliente,

Muito obrigado por ter efetuado a sua compra connosco e por partilhar a sua experiência com a sua encomenda.

Lamentamos que, apesar de o envio ter sido efetuado conforme previsto, o nosso serviço de apoio ao cliente tenha ficado muito aquém das suas expectativas. Compreendemos perfeitamente a sua insatisfação e a falta de confiança gerada por um serviço de apoio ao cliente que não esteve à altura do que o senhor merecia.

Queremos assegurar-lhe que trabalhamos diariamente e de forma contínua na melhoria e aperfeiçoamento dos nossos serviços de apoio ao cliente, com o objetivo de garantir respostas ágeis, humanas e eficientes, evitando que se repitam situações de falta de atenção como esta.

Agradecemos sinceramente o seu comentário, que teremos em conta para rever e corrigir, com prioridade, os nossos protocolos de apoio ao cliente.

Cumprimentos,
A equipa da Farmaciasdirect