Farmaciasdirect Reviews 

Reply from Farmaciasdirect

May 6, 2026

Dear Steven,

We sincerely appreciate you taking the time to share your experience, although we deeply regret that we have not yet received your request. This is not the experience we want for our customers.

We want to resolve this inconvenience as soon as possible. In order to track your shipment and provide an immediate response on the status of your delivery, we ask that you contact us through our customer service channel or respond to this message with your order number.

We are working hard with the logistics company to speed up the processes and ensure that you receive your purchase quickly.

Sincerely,

The Farmaciasidirect team

Reply from Farmaciasdirect

Apr 14, 2026

Hello Viktoriia

We sincerely regret your dissatisfaction, but we categorically reject the accusations in your review. At Farmaciasdirect, our commitment to transparency and honesty with our customers is the cornerstone of our service.

When a missing item is reported, our highly trained Customer Service (CSS) team conducts a thorough review of the order's logistics traceability, including checking the package weight at various points in the shipping process. If these technical records confirm that all items were included and the package was delivered intact, we cannot proceed with additional compensation.

Our colleague Lucas, following our quality and safety protocols, provided you with the information based on these objective records. Our focus is always on resolving actual incidents, but we must also rely on technical evidence to ensure a fair process for everyone.

We value your loyalty and remain at your disposal for any further clarification through our excellent customer service.

Sincerely,

The Farmaciasdirect Team

Reply from Farmaciasdirect

Apr 14, 2026

Hello Vero,

At Farmaciasdirect, we take allegations of this nature very seriously, as our commitment to honesty and transparency is the cornerstone of our service.

Following your report, our Internal Shipment Control, Verification, and Traceability System initiated a thorough review of all records related to your shipment. Once this analysis was completed, the relevant department certifies that all items included in your order were prepared, verified, and delivered to the carrier in strict compliance with our operating protocols.

Our records show no irregularities in the chain of custody or the shipping process. Our dedication to these security measures, such as our irreversible sealing system, guarantees that every order leaves our pharmacy in perfect condition. Since the package was delivered without external damage, these technical records provide definitive proof of the correct delivery of all items.

Sincerely,

The Farmaciasdirect Team

Reply from Farmaciasdirect

Apr 14, 2026

Hello Sarah,

Thank you for choosing our pharmacy for your health and wellness needs.

We sincerely regret your dissatisfaction, but we must clarify the facts regarding your order. After a thorough investigation, the shipping company provided official confirmation and a valid proof of delivery to the address indicated. In accordance with our security protocols and business policies, we cannot issue a refund for an order that has been officially marked as delivered by the shipping company.

Our Customer Service team has been dedicated to your case, making all necessary inquiries with the logistics company to ensure transparency. At Farmaciasdirect, our commitment is to protect both the customer and the accuracy of the delivery process. We consider it unfair to label our staff as "incompetent" when they have strictly followed professional procedures and provided all available information to resolve your complaint.

Sincerely,

The Farmaciasdirect Team

Reply from Farmaciasdirect

Apr 14, 2026

Hello Bart,

Thank you for choosing our pharmacy and for sharing your feedback with us.

We apologize for any inconvenience you may have experienced with our newsletters. We want to clarify that we are a legitimate pharmacy and that the term "scammer" does not reflect our values ​​or the work of our highly competent Customer Service team. Occasionally, the unsubscribe process may take a few business days to synchronize across all our automated email systems.

Your privacy is our top priority, and we have already requested a manual review of your email address to ensure it is completely removed from our database, thus fulfilling our commitment to respecting your preferences.

Please feel free to contact us with any further questions.

Sincerely,

The Farmaciasdirect Team

Reply from Farmaciasdirect

Feb 25, 2026

Dear Customer,

We sincerely apologise for the delay and inconvenience caused with your shipment. We understand how frustrating this situation must be.

I have confirmed that the order has been refunded. We regret any inconvenience caused.

Kind regards,

Reply from Farmaciasdirect

Jan 27, 2026

Thank you very much for your review!
We are glad to hear that you find it easy to find products and that you appreciate the variety and speed of delivery. We have taken note of your suggestion about having the website in English; comments like yours help us to continue improving and better serve all our customers.

Thank you for placing your trust in us.
We look forward to seeing you again!

Best regards,
The Farmaciasdirect team

Reply from Farmaciasdirect

Jan 27, 2026

We are very sorry to hear about the situation you have described and we fully understand your frustration.

We regret this incident and want you to know that we are working continuously with carriers to avoid this type of situation and improve both delivery times and tracking information.

If the incident has not yet been resolved, please contact our Customer Service Department using the form on the website https://www.farmaciasdirect.es/pages/atencion-al-cliente or by telephone on 854 79 12 71, Monday to Friday from 9:00 a.m. to 2:00 p.m., so that we can review your case and resolve it as soon as possible.

Thank you for letting us know.
We are here to help you.
Best regards from the team