Farmdrop Reviews 4,323

Discovered Farmdrop rather my accident when looking online for my favourite hot chocolate (Montezumas). Am so pleased I did! Great service with some delicious meats, cheeses and bread delivered along with some nice teas and of course hot chocolate. Delivery was super quick and everything was well packaged. Will definitely be using again.

Excellent service, friendly driver kept me updated when he was stuck in traffic. Produce arrived in excellent condition. Will definitely be using again

Sunday morning: Had a text (number cannot be then answered) at 8.37am saying 9 mins away, was having cup of tea. No ring on doorbell, the driver took off without delivering. I assumed that he was held up. Mid-morning couldn't get through to customer services, when I did eventually, told driver cannot come back. Our Sunday food (chicken, scallops, veg and fruit) not to materialise. Cannot understand why he didn't leave our order on doorstep, Windows were open and we were here. So frustrating and I was very much patronised by the customer services lady, who, although trying her best I guess, was saying it was a 'shame' that I told her I would NOT be dealing with Farmdrop ever again.

So it is 10.30pm now and I’m still waiting for my orders to arrive. It’s been 30min late.

Customer service works 7-10pm so now I don’t know who to ask.

No update by text when it’s near (unlike amazon or deliveroo)

So sleepy right now and have to wait for my orders unpack them put them in the fridge

Errrrr

Update for this:

I did not get the delivery that night. Waited till 11.30pm. My partner told me to give up.
Next day morning I woke up before 7am to wait for customer service to open. After calling the customer service a couple of times, the guy who picked up the phone told
me he managed to outsource my delivery to a third party courier and then I got them delivered to my doorstep at 9.30am.

Really appreciate that you guys sorted out in the end but I do think it’s quite necessary to get a text alert or map view with a link to see where my order is…

It’s a platform where ppl shop expensive food…I’m sure I’m not asking for too much.

Lovely products with eco friendly emphasis. Easy to use website and select convenient delivery slot. Will definitely use them again.

Fast delivery! Fresh and nice fruits and veggies, and great costumer service! Thanks

Delivered on time all the fish we have used so far really nice

Great products and great service. Recommended.

Very efficient.

All nicely packed and even the birthday cake looked as if it was brought from a bakery around the corner.

Loved what I ordered and it came exactly when it was supposed to

Very good service all round. Good, easy to use website. Clear date for delivery and staus messages to keep you up to date with progress. Friendly and polite delivery folks.

Everything delivered in perfect condition.

great groceries, quite fair prices, I just feel like local and organic products should be more accessible in price to people, still feel like eating non toxic food is for the few privileged.

Goood service

Great selection of products great prices will use regulary 😁

Hello, your corn tortillas were excellent but the donuts not so much . I thought they were much too hard, and I am talking about the round donuts with a hole and the filled ones as well. In fact they were left uneaten. We did like the pasteis de nata very much.

Delivery all went well and on time.

Fantastic range of products and great, slick service !

Easy ordering process and great products range! Fast delivery with every single item packed very carefully! Would not hesitate to recommend :)

In the morning told me that order had been delayed due to warehouse mixup and would be 2 hours late, halfway through the new window told me there was a routing error and it would be returned to warehouse, then when I demanded a refund, while giving me a full refund, told me that they would normally only refund items in stock..so apparently wouldn’t refund me normally when they screw up. Also got my name wrong in the follow up emails.