The sunglasses are as expected and no issues here, I did however pay an additional £5.95 for next day delivery due to knowing I would be at home and going on holiday shortly afterwards, what a was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They lost my first pair I ordered—customer service was nice and responsive but ineffective. They did let me know when the next order was available and I got a tremendous deal on a pair of Christian Di... See more
Company replied
Great pair of Oliver People’s. Though the G-15 is supposedly polarised, they don’t feel like it. Compared to my other polarised OP pair, these lenses feel different
Company replied
Quick delivery and easy returns though you have to pay £4 … maybe little long to receive your money back if not suited but all ok finally
Company replied
Company details
Written by the company
Shop our huge selection of designer glasses, sunglasses and prescription sunglasses online at best available prices with FREE UK delivery and 14-day returns. We ship worldwide.
Contact info
Chiswick High Road 150, W4 1PR, United Kingdom
- fashioneyewear.com
4.0
Great
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Fashion Eyewear
Thank you for your review !
Great Quality awesome fit very easy…
Great Quality awesome fit very easy process got the frames in a Quick time frame
July 10, 2026
Reply from Fashion Eyewear
Anthony Barber,
We're delighted to hear you're pleased with the great quality and fit of your frames, and that the process was easy and quick. Thank you for your wonderful feedback!
Best wishes
Fashion Eyewear Customer Services
My frames were perfect and my…
My frames were perfect and my prescription lenses were also exactly as they should be. Very pleased and would absolutely buy prescription glasses from
Here again. Also, customer service was very responsive when I had questions.
July 7, 2026
Reply from Fashion Eyewear
FLGal,
We are so pleased to hear that your frames and prescription lenses were perfect and met your expectations. We truly appreciate your kind words about our responsive customer service. Thank you for your wonderful feedback!
Best wishes
Fashion Eyewear Customer Services
Excellent communication and customer…
Excellent communication and customer service, the only company I use for glasses and lens 👍👍👍
July 9, 2026
Reply from Fashion Eyewear
Steve Astrop,
We are so pleased to hear that you consistently have excellent experiences with our communication and customer service! We truly appreciate your loyalty and trust in us for your glasses and lenses.
Best wishes
Fashion Eyewear Customer Services
Reply from Fashion Eyewear
Nosheen,
We are so pleased to hear that you found our service very good and our prices to be the best. Thank you for your wonderful feedback!
Best wishes
Fashion Eyewear Customer Services
Excellent customer service
Devanshi, from customer service, was a great help! She was so patient and concise in answering all my questions and I ask a lot! Definitely recommend buying your next pair of glasses from here!
July 21, 2026
Unprompted review
Reply from Fashion Eyewear
Rawaan,
We're so happy to hear about your positive experience with our customer service! It's wonderful that our team member was patient and clear in assisting you. We truly appreciate your recommendation for future eyewear purchases!
Best wishes
Fashion Eyewear Customer Services
Super happy with getting my frames from…
Super happy with getting my frames from Fashion Eyewear. All the way to Tasmania Australia. Took around 12 days but worth the wait to get the frames I wanted. Thank you 🙏
July 9, 2026
Reply from Fashion Eyewear
Alastair Matthewson,
We are so happy to hear you received the frames you wanted all the way in Tasmania! We appreciate your patience and kind words. Thank you for choosing us!
Best wishes
Fashion Eyewear Customer Services
cant recommend you use them
Full of excuses and the biz word seems to be expedite, they seem to be very proud of how many returns they get, that's why they are so busy.
I cant recommend them at all
July 9, 2026
Reply from Fashion Eyewear
Tony,
Thank you for your review. We can see that the prescription was initially provided to us incorrectly but despite this we remade your lenses for free as a goodwill gesture but you were still having some issues adapting to the lenses. We are sorry that we werent able to help provide you with a successful order this time around.
Best wishes
Fashion Eyewear Customer Services
Well priced and fast Postage.
July 7, 2026
Reply from Fashion Eyewear
ahmed k,
We are delighted to hear that you found our pricing to be good and that your order arrived quickly. Thank you for your positive feedback!
Best wishes
Fashion Eyewear Customer Services
Ordered some prescription sunglasses…
Ordered some prescription sunglasses online and the process was smooth, straightforward and represented good value. I love my new sunglasses, which arrived quickly with no fuss.
June 22, 2026
Unprompted review
Reply from Fashion Eyewear
JEH,
We're delighted to hear that ordering your prescription sunglasses online was a smooth and straightforward process, and that you found them to be good value. It's wonderful that your new sunglasses arrived quickly and that you love them!
Best wishes
Fashion Eyewear Customer Services
Reply from Fashion Eyewear
Thank you for your review !
Couldn’t find these glasses anywhere else!
My glasses came as described and the prescription is correct. Love my new glasses!
June 14, 2026
Reply from Fashion Eyewear
Hi Delaney
Thank you for your review. We are sorry to hear that you havent yet received your delivery. Your tracking shows that the delivery arrived to a parcel locker. We will email you the details today.
Many thanks
Fashion Eyewear Customer Services
Reply from Fashion Eyewear
Samantha,
We are so glad to hear that you are happy with the perfect fit! We appreciate your kind words.
Best wishes
Fashion Eyewear Customer Services
Your Website works very well.
You shipping and handling is informative, fast, and easy to read.
I can try frames with the camera.
Your guidelines are very helpful.
Thank you!
July 7, 2026
Reply from Fashion Eyewear
Lucia Sanchezllorente,
We're so happy to hear our shipping information and virtual try-on feature were helpful. We truly appreciate your kind words!
Best wishes
Fashion Eyewear Customer Services
Guality selection at best value
I was very impressed with how easy the process was. I was very happy with the company’s communication reliability, choice of different products and the price. I definitely recommend them.
July 5, 2026
Reply from Fashion Eyewear
No Name,
We appreciate your feedback regarding our communication, reliability, pricing, selection, and quality. We are always working to improve.
Best wishes
Fashion Eyewear Customer Services
I like the option of virtual try on…
I like the option of virtual try on with these glasses. Also the points system they offer as it’s my second pair I have bought and managed to save another £24 on my second pair. Fast delivery and very happy with my product
July 7, 2026
Reply from Fashion Eyewear
Danielle Lincoln,
We're so pleased to hear you enjoyed the virtual try-on option and found our points system beneficial, especially saving on your second pair! It's wonderful that you're happy with your product and the fast delivery.
Best wishes
Fashion Eyewear Customer Services
Reply from Fashion Eyewear
Chelsea Jackson,
We're so pleased to hear you had a positive experience with our communication, product, and pricing. Thank you for your wonderful feedback!
Best wishes
Fashion Eyewear Customer Services
Many pairs purchased
Bought a number of glasses and sunglasses from them and the service has always been faultless. Had a warranty issue with my glasses which were a high end frame, and the issue was dealt with, without question. My first pair I ever bought I even went to the brand importer to check their validity, who confirmed they are genuine. Since then I’ve had full faith in what I am buying from this company.
July 21, 2026
Unprompted review
Reply from Fashion Eyewear
Worcestershire,
We're so happy to hear about your consistently positive experiences with our glasses and sunglasses! It's wonderful to know that our service has always met your expectations, and we appreciate you highlighting how smoothly your warranty issue was resolved. We are especially grateful for your trust in the authenticity of our products, and we look forward to continuing to provide you with excellent service and genuine items. Thank you for your loyalty and kind words!
Best wishes
Fashion Eyewear Customer Services
Responsive customer support, but still no glasses or refund
I ordered prescription glasses over two weeks ago and have yet to receive them. To their credit, customer service did reply to my email and reach out to the courier to investigate. However, passing the blame to the delivery company doesn't solve the issue. Because I needed my eyewear, I was forced to order a replacement pair from another company. I requested a refund for this unfulfilled order, but they have so far failed to process it. Good communication only goes so far when you're left out of pocket.
July 6, 2026
Reply from Fashion Eyewear
Custer,
We sincerely apologize for the inconvenience this has caused. We have emailed you to try and have this resolved today.
Best wishes
Fashion Eyewear Customer Service Manager
Highly recommended
Good website, easy to navigate, fantastic choice of all brands, very good prices and super fast delivery, my new prescription sunglasses are perfect, overall a pleasant shopping experience and I would highly recommend this company.
July 6, 2026
Reply from Fashion Eyewear
Gary Jackson,
We're delighted to hear you had such a pleasant shopping experience with us! It's wonderful that you found our website easy to navigate, appreciated the wide selection and prices, and are happy with your new prescription sunglasses. Thank you for your high recommendation!
Best wishes
Fashion Eyewear Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.