I love Fashionphile. I have purchased a number of bags from them and the quality and condition is always better than expected. I only buy pre loved handbags from them and a local store near me.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I didn’t think twice when I purchased this bag, because I wanted it for my collection. But after receiving I realized (or forgot) that this bag is so big, it could fit a saddle and boots in it! Thanks... See more
I was really impressed with the quality of bag I received. I felt like the photos were great, and I felt like it was a more than fair price set for the item. It was 0 hassle, I’ve ordered from other c... See more
Company replied
Fashionphile is my go to for luxury resale! The site is so easy to use and I love that I can filter for exactly what I am in search of and set up alerts if something I want is out of stock. Their cu... See more
Company details
About FASHIONPHILE
Written by the company
100% authentic guaranteed. The leader in pre- owned ultra-luxury accessories. 
Why Shop & Sell with FASHIONPHILE?
We’ve got your favorite designers.
Contact info
6359 Paseo Del Lago , 92011, Carlsbad, United States
- 844.619.8902
- info@fashionphile.com
- fashionphile.com
4.4
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 51% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service! Quality product and item as described!
Highly recommend!!!
July 11, 2026
Unprompted review
Reply from FASHIONPHILE
Laurene,
Thank you for the wonderful recommendation! We’re so pleased to hear that your item arrived exactly as described and that the quality met your expectations. Our Concierge Team is now available seven days a week to provide support throughout the shopping experience, and we’re glad that level of service came through. Enjoy your new piece!
Great product
Great product! The quality is exactly as described. I’m very satisfied with my purchase and would definitely recommend it.
July 25, 2026
Unprompted review
Reply from FASHIONPHILE
Helen,
It’s wonderful to know that your purchase arrived exactly as described and that the quality met your expectations. We truly appreciate your trust in FASHIONPHILE and your recommendation, and we look forward to welcoming you back for another ultra-luxury find!
The waiting time for quotes is…
The waiting time for quotes is extremely long. It also takes a very long time for item processing and payment.
July 25, 2026
Unprompted review
Reply from FASHIONPHILE
Tanya,
We’re sorry to hear that the extended quote, processing, and payment timelines have affected your experience. Due to increased submission volume, some reviews are taking longer than usual as our teams work to give each item the thorough evaluation it deserves.
We recognize the importance of setting clear expectations and are continuing to improve how processing timelines are communicated throughout the selling journey. We appreciate your patience and your feedback as we work to provide a more consistent experience.
Quality and price was a big factor love…
Quality and price was a big factor love it!!
July 23, 2026
Unprompted review
Reply from FASHIONPHILE
Fanee,
We’re delighted to hear that both the quality and pricing exceeded your expectations! Our Buying Team works thoughtfully to evaluate each piece and offer transparent, market-informed pricing, so it’s wonderful to know that value came through in your experience. Thank you for choosing FASHIONPHILE!
Canadian buyers beware!
Dear Fashiophile, I don’t know if you care, but I just want to make a comment. My last shopping experience with you has been a total nightmare. I purchased Van Cleef earrings for $4,250 on June 30th, and nearly a month later, I still haven't received them. No earrings, no order cancellation, no explanation, nothing. Called twice already, was told by your customer service agents, “Sorry, some paperwork is missing, and it will be shipped tomorrow” or “Oh sorry, we will get back to you in 48 hours.” Neither promise was kept. How can a company of this size and reputation be so incompetent? Took thousands of dollars and continues to stay in complete silence for over 3 weeks already. There are so many luxury resale platforms to choose from… I ultimately had to ask Visa to step in and assist with the dispute. I’m so upset. I need this to come to an end. Please explain!
July 23, 2026
Unprompted review
Reply from FASHIONPHILE
Lana,
We’re sorry to hear how frustrating and prolonged this experience has been. International orders can involve additional documentation and carrier requirements, but we understand that the lack of clear, consistent updates left you without the information or resolution you expected.
We would appreciate the opportunity to review the order history, shipping status, and prior correspondence in full so we can better understand what occurred and determine the appropriate next steps. Please contact us at info@fashionphile.com with the subject line “Review Response Follow-Up” so our team can locate your order and assist you directly.
Reply from FASHIONPHILE
Rebecca,
We appreciate your review! We’re so glad you loved your purchase and had a smooth delivery experience. Thank you for choosing FASHIONPHILE!
I LOVE fashionphile
I LOVE fashionphile. I do wish there were more sales or private sales for loyal customers.
July 17, 2026
Unprompted review
Reply from FASHIONPHILE
Thank you for being such a loyal FASHIONPHILE client! We’re delighted to hear how much you enjoy shopping with us and truly appreciate your continued support.
We also appreciate your feedback regarding additional sales and exclusive opportunities for returning clients. We’ll be sure to share this with the appropriate team for consideration. In the meantime, we recommend subscribing to our email newsletter and following FASHIONPHILE on social media for updates on upcoming promotions and special offers.
Perfect gift for my husband
July 24, 2026
Unprompted review
Reply from FASHIONPHILE
Jennifer,
We’re so glad your purchase made the perfect gift for your husband! It’s wonderful to have been part of such a special moment, and we look forward to helping you find the perfect ultra-luxury gift again in the future!
Down hill
This is the second time in a year that Fashonphile inaccurately listed a bag. Last year I bought an Hermes bag listed as mini. When it arrived it was not a mini. This time it a bag was listed as including a dust bag but did not. The dust bag is not a big deal. The problem is the lack of any customer service, any accountability, and any effort to make me feel valued. These two items alone total over $17000. When I was told about the dust bag I said ok, just to ship expedited as a courtesy. The rep Manania completely ignored me. She did what she wanted and disregarded me completely. I tried calling- one hour wait, no reply to email, and chat wait time also an eternity. Finally Tee called me. She agreed to try to upgrade shipping. The next day, more than 24 hours later, I get an email saying it was not possible. Really? I pay $8000, they mislist an item and then they cant even provide upgraded shipping. Fashionphile has zero intergrity, zero value for clients and zero customer service!!!
July 20, 2026
Unprompted review
Reply from FASHIONPHILE
We’re sorry to hear that these experiences left you feeling disappointed, particularly given the value of your purchases and the time you spent seeking clarification.
We understand your concerns regarding the accuracy of the listing details, the missing dust bag, and the communication surrounding your request for expedited shipping. While shipping modifications are not always possible once an order has entered fulfillment, we recognize how frustrating it can be to receive delayed or inconsistent updates while trying to understand the available options.
Accuracy, transparency, and attentive service remain important to us, and we would appreciate the opportunity to review the full history of your orders and correspondence more closely. Please contact us at info@fashionphile.com with the subject line “Review Response Follow-Up” so our team can locate the details and assist you directly.
Would recommend!!
Easy, seamless and great attention to detail when showing the minor wear on the bag
July 4, 2026
Unprompted review
Reply from FASHIONPHILE
Danielle,
Thank you for the wonderful recommendation! We’re so glad to hear your experience felt seamless. Transparency is incredibly important to us, especially when it comes to high-value pieces, and our team takes great care in capturing and communicating any signs of wear as clearly as possible.
We truly appreciate you choosing FASHIONPHILE and hope to welcome you back again soon.
Beautiful necklace
Beautiful necklace! Quick arrival! I would definitely use FASHIONPHILE again.
July 18, 2026
Unprompted review
Reply from FASHIONPHILE
Thank you for the kind review! We’re so happy to hear your necklace was just as beautiful as expected and arrived quickly. Fine jewelry is handled with thoughtful care throughout our review process, and we’re glad this piece made such a lovely impression.
We appreciate you choosing FASHIONPHILE and would be delighted to welcome you back for your next luxury find!
Love the whole shopping experience
July 8, 2026
Unprompted review
Reply from FASHIONPHILE
Christine,
Thank you for the lovely review. We’re delighted to hear you enjoyed the full FASHIONPHILE shopping experience. From thoughtfully curated pieces to detailed listings, secure packaging, and attentive service, we aim to make each step feel elevated and seamless.
We truly appreciate you shopping with us and look forward to welcoming you back again soon.
The delivery was fast and I received my…
The delivery was fast and I received my items just as described.
July 13, 2026
Unprompted review
Reply from FASHIONPHILE
Thank you for the positive review! We’re so pleased to hear your order arrived quickly and that each item was received just as described. We take pride in making the shopping experience feel seamless from purchase to delivery, and we’re happy this reflected in your experience.
We appreciate you choosing FASHIONPHILE and hope to welcome you back again soon.
Reply from FASHIONPHILE
Nancy,
Thank you for your kind review! We’re so glad to hear your shoes arrived exactly as described. Our team takes great care in presenting each piece as accurately as possible, and we’re happy this reflected in your experience.
We hope you enjoy your new shoes and look forward to welcoming you back to FASHIONPHILE again soon.
The bag was packed neatly and was in…
The bag was packed neatly and was in great condition
July 1, 2026
Unprompted review
Reply from FASHIONPHILE
Kate,
Thank you for sharing your experience! We’re delighted to hear your bag arrived neatly packaged and in the condition you expected. From inspection to presentation, we aim for each order to feel thoughtful and reliable from the moment it arrives.
We appreciate you choosing FASHIONPHILE and hope you love carrying your new piece.
Great description and pretty fast…
Great description and pretty fast shipping considering the holiday in the middle of shipping. The only thing is the bag has a smell to it almost like cigarette and musty smell, still trying to air it out hopefully it’ll be gone soon, but other than that absolutely love the bag!
July 6, 2026
Unprompted review
WORST EXPERIENCE
WORST EXPERIENCE. They'll waste your time and won't get back to you. They'll say, "I'll send you more photos of the watch, I'll send those over soon. Later today" And nothing and then the watch you really wanted they sell from under you. The person I dealt with was VICTORIA. I talked to her over the phone while I was in Paris and then came back to find: NO COMMUNICATION. NO CALL BACK. NO TEXT OF PHOTOS. Completely worthless to say the least. Pathetic customer service. Just an hourly not doing her job and dropping the ball. A worthless waste of time and truly a terrible experience. This is the type of customer service you want to show your customers? You people are worthless. I'm excited to hear the response and see what form letter response you send back. Those responses by the way are ridiculous. You can see the same response written 10 ways. People, they don' give a s$$$ about you. They write back responses that are contrived and push you away from dealing with the situation. Terrible! No wonder why they gave such bad reviews. They can't handle it. Low class and a 100% thumbs down.
July 2, 2026
Unprompted review
Reply from FASHIONPHILE
Daniel,
We’re sorry this experience left you feeling disregarded, especially after taking the time to connect with our team while traveling and waiting for the additional watch photos you were told would be sent. We understand how frustrating it must have been to receive no further communication and then learn the piece was no longer available.
This does not reflect the attentive, reliable service we expect our clients to receive. We would appreciate the opportunity to review the interaction in greater detail, better understand where communication broke down, and address your concerns directly.
Please contact us at info@fashionphile.com with the subject line “Review Response Follow-Up” so a member of our team can look into this personally.
Reply from FASHIONPHILE
Lauren,
We’re pleased to hear you love the shoes and that they arrived exactly as presented. Thank you for choosing FASHIONPHILE, and we hope they become a favorite in your collection.
LOVE LOVE LOVE FASHIONPHILE
Probably the best shopping experiences ever I love the customer service LAURA HOMAN is incredible and always make my shopping experience a luxury experience kind educated and helpful she is the best VIP client agent . Every pieces even the vintage ones are sent in amazing condition and I’m always happy and excited to shop there
July 1, 2026
Unprompted review
Reply from FASHIONPHILE
We’re delighted to hear that our VIP client service continues to make your shopping experience feel personal, polished, and distinctly luxurious. Laura's knowledge, kindness, and thoughtful service reflect the level of care we aim to provide.
It’s also wonderful to know that each piece, including your vintage finds, has arrived in beautiful condition. Thank you for your continued enthusiasm and trust in FASHIONPHILE. We look forward to making your next discovery just as memorable.
So satisfied!
Great variety of luxury items and a winner every time!
My recent purchase was exactly as described and shipped carefully and quickly.
Thank you FASHIONPHILE
July 10, 2026
Unprompted review
Reply from FASHIONPHILE
We’re pleased to know you continue to enjoy the variety of luxury pieces available at FASHIONPHILE. It’s especially rewarding to hear that your latest purchase arrived exactly as described, carefully packaged, and right on time.
Thank you for your continued support. We look forward to being part of your next luxury find.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.