I paid for two day delivery and it was sent FedEx Smartpost, which takes much longer. This is the second time this has occurred. I imagine that the cost of second day shipping to Puerto Rico is much m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I didn’t think twice when I purchased this bag, because I wanted it for my collection. But after receiving I realized (or forgot) that this bag is so big, it could fit a saddle and boots in it! Thanks... See more
I love Fashionphile. I have purchased a number of bags from them and the quality and condition is always better than expected. I only buy pre loved handbags from them and a local store near me.
Company replied
I was really impressed with the quality of bag I received. I felt like the photos were great, and I felt like it was a more than fair price set for the item. It was 0 hassle, I’ve ordered from other c... See more
Company replied
Company details
About FASHIONPHILE
Written by the company
100% authentic guaranteed. The leader in pre- owned ultra-luxury accessories. 
Why Shop & Sell with FASHIONPHILE?
We’ve got your favorite designers.
Contact info
6359 Paseo Del Lago , 92011, Carlsbad, United States
- 844.619.8902
- info@fashionphile.com
- fashionphile.com
4.4
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 58% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent overall experience
Excellent overall experience. The purse is beautiful and at a fair price. The shipping was fast and the customer service was exceptional.
July 1, 2026
Unprompted review
Reply from FASHIONPHILE
Scott,
We’re thrilled to hear you had an excellent experience and that your purse arrived quickly and was even more beautiful in person. Exceptional service is at the heart of the FASHIONPHILE experience, and we’re delighted our team made your purchase feel seamless from start to finish.
Thank you for choosing FASHIONPHILE. We look forward to helping you find your next luxury piece!
Takes Forever
The shipping is slow. They create a label so you think that the item shipped but UPS doesn't receive it for at least two days later. Also, if you need to return something, it takes forever to get a refund. If it's a piece of jewelry, by the time they get around to re-authenticating it and refunding your money - you can be waiting 2 weeks (if you're lucky) from the day they receive it from UPS. This customer service needs improvement. The wait times are unacceptable.
June 29, 2026
Unprompted review
Reply from FASHIONPHILE
Renee,
Thank you for sharing your feedback. We’re sorry to hear the shipping and refund timelines did not meet your expectations. While packages may be picked up from our facility before the first UPS scan appears, we understand how delayed tracking updates can create uncertainty.
Once a return is received, each item goes through a quality control review to confirm there is no new wear, all FASHIONPHILE tags remain attached, and any included accessories are returned. This step is especially important for fine jewelry, as it helps ensure each piece is properly reviewed before the refund is issued. We recognize this process can take additional time, and we appreciate your patience.
This is not the level of service we aim to provide, and we will be sure to share your feedback with our Concierge Team as we continue working to improve the client experience.
the bag was great, however..
the bag was great but i had to follow up with the store multiple times to see if they had shipped my order.. it was marked as shipped but only the label was created and was held at the store for 3 days before actually dropping it off at ups. for promised 2 day shipping i feel like this was a bit misleading from a customer standpoint. other than this the bag was in the expected condition with no complains.
July 6, 2026
Unprompted review
Reply from FASHIONPHILE
Alecs,
Thank you for sharing your experience. We’re glad to hear the bag arrived in the expected condition, but we’re sorry the shipping did not move within the expected window. When expedited shipping is paid for, we understand there is an expectation that the order will move and arrive within that time frame.
We would appreciate the opportunity to review this further. Please reach out to us at info@fashionphile.com with your order details and the subject line “Review Response Follow Up” so our team can look into what happened and assist from there.
Very trustable experience
Very trustable experience. Fast delivery and great purchase.
June 24, 2026
Unprompted review
FASHIONPHILE always perfect thank you!
FASHIONPHILE always perfect thank you!
July 6, 2026
Unprompted review
Reply from FASHIONPHILE
Monica,
Thank you for your kind words. We’re delighted to know FASHIONPHILE continues to meet your expectations with each experience. It is our pleasure to provide a trusted destination for luxury pieces, and we’re grateful for clients like you.
It is always a great experience with…
It is always a great experience with Fashionphile. They have amazing, high quality items that become keepsakes.
July 1, 2026
Unprompted review
Reply from FASHIONPHILE
Gail,
Thank you for such positive feedback! We’re glad to hear you continue to have great experiences with FASHIONPHILE. It means so much that you love our selection of luxury pieces and have been pleased with their condition.
We truly appreciate your continued support and hope each piece remains a special part of your collection for years to come.
Wrong item was sent
Wrong item was sent. Listing pics and written description doesn’t match. Still thinking of returning.
June 26, 2026
Unprompted review
Reply from FASHIONPHILE
Thank you for bringing this to our attention. We’re sorry to hear that the item received did not match the listing photos and description. This is not the experience we want for our clients, and we would appreciate the opportunity to review what happened and help resolve this for you.
Please reach out to us at info@fashionphile.com with the subject line "Review Response Follow Up" and include your order details so our team can look into this further and assist with next steps.
Slow shipping
A little stressful because shipping was slower than expected. Expected delivery date was Thursday, spent all day at home waiting for the bag and it didn’t come. Next day I was leaving on a trip and had to frantically call and argue and beg UPS to deliver the bag before I had to leave to the airport. It all worked out but was extremely stressful and upsetting and it’s the main thing that prevents me from getting bags more often from Fashionphile - is the super slow shipping. Luxury bags should be shipped overnight. This took over a week from order placement.
June 25, 2026
Unprompted review
Reply from FASHIONPHILE
Larisa,
Thank you for your thoughtful feedback and for still taking the time to leave us 4 stars despite the slower shipping experience. We’re sorry to hear the delivery timing caused added frustration, especially ahead of your trip.
While some carrier timelines can be outside of our direct control once an order is in transit, we understand how important reliable delivery is, especially for luxury purchases. We appreciate you sharing this with us and will be sure to pass your feedback along to the appropriate team for review.
We’re glad everything worked out in the end, and we hope to provide a smoother experience should you choose to shop with FASHIONPHILE again.
Amazing products & service
I have been very happy with my purchases along with the quick delivery and clear communication throughout the process. All items have arrived exactly as shown online and are in near perfect condition! The flexible return policy is key also! I will be a repeat shopper.
July 6, 2026
Unprompted review
Reply from FASHIONPHILE
Thank you for the wonderful review! We’re so glad to hear you’ve had consistently positive experiences with your purchases, from quick delivery and clear communication to items arriving exactly as shown online.
We truly appreciate your continued support and are happy our return policy adds extra confidence when shopping with us. We look forward to welcoming you back to FASHIONPHILE again soon!
Best USA source for Hermes Kelly
Excellent service. I saw this Kelly 28 had been put on a special markdown. Bag arrived more quickly than last time I ordered. It was in nice condition and per the description but I thought there was something a little off about the shape of the top - I was leaving for France the next day so I decided to return it and see what I could find on my trip. The return was easy I went to the Fashionphile down town LA and they were very easy to deal with the showroom was immaculate. If I don’t find a bag in France while on holiday I will be back on Fashionphile to shop with confidence.
June 29, 2026
Unprompted review
Reply from FASHIONPHILE
Michelle,
Thank you for sharing your experience! While we’re sorry this Kelly 28 was not the perfect fit, we’re so glad to hear the shipping was quick, the return process was easy, and our Downtown Los Angeles team made the visit a smooth one.
We truly appreciate your confidence in FASHIONPHILE and would be happy to help you find the right Kelly when the time comes. Wishing you a wonderful trip to France, and we hope to welcome you back soon!
Waiting for a specific Hermes Scarf to…
Waiting for a specific Hermes Scarf to go online! Wait was over when it appeared. Everything about the sale and delivery went smoothly. Fashionphile is the way to go when consigning or shopping!
June 25, 2026
Unprompted review
Reply from FASHIONPHILE
Thank you for the wonderful review! We’re so glad the Hermès scarf you were waiting for became available and that you were able to make it yours. It’s great to hear that the sale and delivery went smoothly as well.
We truly appreciate your loyalty to FASHIONPHILE when it comes to both shopping and selling, and we look forward to welcoming you back again soon.
Great service and product
Great service. Bag in better than expected condition. Looks new!
July 1, 2026
Unprompted review
Reply from FASHIONPHILE
Jan,
Thank you for the lovely review. We’re so glad to hear your bag arrived in even better condition than expected and that you had a great experience with our team. Providing thoughtful service is at the heart of what we do, and we truly appreciate you choosing FASHIONPHILE.
I am in love
I am in love! I took a photo of a bag I liked and searched for it. Found it on Fashionphile! I figured I would try this site especially with the return option. I didn’t have anything to lose. The price was perfect. Speedy shipment. And the bag is GORGEOUS!!! I am in love. Thank you Fashionphile!
June 13, 2026
Unprompted review
Reply from FASHIONPHILE
Cindy,
Thank you for the wonderful review! We’re so glad you decided to take the leap with FASHIONPHILE and that your experience was a great one. It’s lovely to hear that the price felt right, shipping was speedy, and most importantly, that you love your new bag.
We hope you enjoy your piece for years to come, and should you ever decide to shop, sell, or repeat, we would be happy to welcome you back again.
Yay! Love my new purchase
Excellent product with wonderful packaging and shipping
June 18, 2026
Unprompted review
Reply from FASHIONPHILE
Lauren,
Thank you for the lovely review! We’re so glad to hear you love your new purchase and that everything from packaging to shipping went smoothly. We appreciate you choosing FASHIONPHILE and look forward to welcoming you back again soon.
I am having an extremely bad experience…
I am having an extremely bad experience with them and this will be my first and last purchase for sure. Nightmare! I bought 2 bags and stupid me paid a deposit on another 2. First bag arrived within 2 days the second, it has been a week and nothing, 17 emails following up no response, calls no action, only a tracker, called DHL and I was told just a bill way been created a week ago and nothing since then. WHAT A NIGHTMARE. New costumer first and last
June 25, 2026
Unprompted review
Reply from FASHIONPHILE
Najoa,
We’re sorry to hear your first experience with FASHIONPHILE has been disappointing. International shipments require careful coordination, and we understand how important timely updates are when awaiting multiple luxury purchases.
We’d welcome the opportunity to review your orders, provide clarity on the shipment status, and assist with next steps. Please contact us at info@fashionphile.com with the subject line “Review Response Follow Up” so we can connect with you directly.
Reply from FASHIONPHILE
Leslie,
Thank you for the positive feedback and we appreciate you choosing FASHIONPHILE!
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