I paid for two day delivery and it was sent FedEx Smartpost, which takes much longer. This is the second time this has occurred. I imagine that the cost of second day shipping to Puerto Rico is much m... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I didn’t think twice when I purchased this bag, because I wanted it for my collection. But after receiving I realized (or forgot) that this bag is so big, it could fit a saddle and boots in it! Thanks... See more
I love Fashionphile. I have purchased a number of bags from them and the quality and condition is always better than expected. I only buy pre loved handbags from them and a local store near me.
Company replied
I was really impressed with the quality of bag I received. I felt like the photos were great, and I felt like it was a more than fair price set for the item. It was 0 hassle, I’ve ordered from other c... See more
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Company details
About FASHIONPHILE
Written by the company
100% authentic guaranteed. The leader in pre- owned ultra-luxury accessories. 
Why Shop & Sell with FASHIONPHILE?
We’ve got your favorite designers.
Contact info
6359 Paseo Del Lago , 92011, Carlsbad, United States
- 844.619.8902
- info@fashionphile.com
- fashionphile.com
4.4
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 53% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and product
Great service. Bag in better than expected condition. Looks new!
July 1, 2026
Unprompted review
Reply from FASHIONPHILE
Jan,
Thank you for the lovely review. We’re so glad to hear your bag arrived in even better condition than expected and that you had a great experience with our team. Providing thoughtful service is at the heart of what we do, and we truly appreciate you choosing FASHIONPHILE.
I am in love
I am in love! I took a photo of a bag I liked and searched for it. Found it on Fashionphile! I figured I would try this site especially with the return option. I didn’t have anything to lose. The price was perfect. Speedy shipment. And the bag is GORGEOUS!!! I am in love. Thank you Fashionphile!
June 13, 2026
Unprompted review
Reply from FASHIONPHILE
Cindy,
Thank you for the wonderful review! We’re so glad you decided to take the leap with FASHIONPHILE and that your experience was a great one. It’s lovely to hear that the price felt right, shipping was speedy, and most importantly, that you love your new bag.
We hope you enjoy your piece for years to come, and should you ever decide to shop, sell, or repeat, we would be happy to welcome you back again.
Yay! Love my new purchase
Excellent product with wonderful packaging and shipping
June 18, 2026
Unprompted review
Reply from FASHIONPHILE
Lauren,
Thank you for the lovely review! We’re so glad to hear you love your new purchase and that everything from packaging to shipping went smoothly. We appreciate you choosing FASHIONPHILE and look forward to welcoming you back again soon.
I am having an extremely bad experience…
I am having an extremely bad experience with them and this will be my first and last purchase for sure. Nightmare! I bought 2 bags and stupid me paid a deposit on another 2. First bag arrived within 2 days the second, it has been a week and nothing, 17 emails following up no response, calls no action, only a tracker, called DHL and I was told just a bill way been created a week ago and nothing since then. WHAT A NIGHTMARE. New costumer first and last
June 25, 2026
Unprompted review
Reply from FASHIONPHILE
Najoa,
We’re sorry to hear your first experience with FASHIONPHILE has been disappointing. International shipments require careful coordination, and we understand how important timely updates are when awaiting multiple luxury purchases.
We’d welcome the opportunity to review your orders, provide clarity on the shipment status, and assist with next steps. Please contact us at info@fashionphile.com with the subject line “Review Response Follow Up” so we can connect with you directly.
Reply from FASHIONPHILE
Leslie,
Thank you for the positive feedback and we appreciate you choosing FASHIONPHILE!
Item received was exactly as described
Item received was exactly as described. Shipping was quick.
June 15, 2026
Unprompted review
Reply from FASHIONPHILE
Marybeth,
We’re pleased to hear your item arrived quickly and exactly as described. We hope you enjoy your new luxury find, and thank you for choosing FASHIONPHILE!
Everything I purchase from Fashionphile…
Everything I purchase from Fashionphile is as described or better! I trust the authentication process and the quality. It is truly the most reliable major resale platform available. Thank you!
June 30, 2026
Unprompted review
Reply from FASHIONPHILE
Annelore,
Your trust means so much to us! Every piece is carefully reviewed by our expert authenticators, and we’re proud to provide the level of accuracy and confidence you’ve experienced across multiple purchases. We truly appreciate your continued support of FASHIONPHILE!
I love my bags
I love my bags. I do wish there were more pictures of things like the coach creed and on the mcm where it was made. I got very lucky and got an amazing deal on a vintage made in Germany mcm though. And both bags are beautiful.
June 27, 2026
Unprompted review
Reply from FASHIONPHILE
We’re so glad you love both bags, especially the vintage MCM made in Germany. We appreciate your feedback regarding additional detail photos, and we’ll keep this in mind as we continue looking for ways to make our online listings even more helpful. Enjoy your beautiful new pieces!
Happy first time customer
They shipped quickly, received quickly, & all were exactly as pictured!
June 1, 2026
Unprompted review
Reply from FASHIONPHILE
Karrie,
Welcome to FASHIONPHILE! We’re so glad your first experience was a positive one and that everything arrived quickly and exactly as pictured. We’d be happy to be your go-to destination for luxury resale whenever you’re ready for your next find!
It’s always an ease shopping with you
It’s always an ease shopping with you. Never any issues
June 15, 2026
Unprompted review
Reply from FASHIONPHILE
Melody,
We’re so glad shopping with FASHIONPHILE continues to feel easy and dependable. That is exactly the kind of experience we aim to provide, and we’d be happy to welcome you back anytime for your next luxury find!
Smelled bad
The bag looked good, but it smelled really bad when it arrived. I emailed them but never heard back
June 13, 2026
Unprompted review
Reply from FASHIONPHILE
Michael,
We’re sorry to hear your bag arrived with an odor concern, even though the condition met expectations. Odors should be reflected in our listings when present, and we’d appreciate the opportunity to review this further.
Please contact us at info@fashionphile.com with the subject line “Review Response Follow Up” so we can assist with next steps.
Always accurate descriptions and…
Always accurate descriptions and pictures of merchandise and ships quickly. All items I have ordered are authentic!
June 23, 2026
Unprompted review
Reply from FASHIONPHILE
Atiya,
Thank you for your kind feedback. Accurate representation, timely service, and trusted authentication are at the core of the FASHIONPHILE experience, and we’re so glad that has come through with your orders. We truly appreciate your continued support.
Bag on website was listed incorrectly
Bag on website was listed incorrectly - so this was not the item I thought I was going to receive. Emailed a few times but heard nothing back, once the bag was sent back a refund was issued promptly and they acknowledged the bag was incorrectly described, the issue is now they will not refund my return postage at £15.95, which I think is a disgrace, have sent 4 emails and not one has been responded to.
May 19, 2026
Unprompted review
I sold my item with fashionphile…
I sold my item with fashionphile collective. I have tried contacting them numerous times as it states payout should occur within 24 hours. It has been 5 days and I still haven’t received payment or been contacted by the team. I now have lost £300 and I am struggling financially which has led to a nervous breakdown. My partner now is escalating this on my behalf to trading standards
June 22, 2026
Unprompted review
Chanel bag
The bag is pretty but it said it’s in excellent condition and I don’t think it is! The gold hardware shows lots of signs of wear
June 21, 2026
Unprompted review
Reply from FASHIONPHILE
Allie,
We’re sorry to hear the condition of your bag did not feel aligned with the listing. Accurate representation is an important part of the FASHIONPHILE experience, and we understand your concern regarding the wear on the hardware.
We’d welcome the opportunity to review this in more detail and assist with next steps. Please contact us at info@fashionphile.com with the subject line “Review Response Follow Up” so we can connect with you directly.
Reply from FASHIONPHILE
Jaslene,
This means so much to us! We truly appreciate your long-term support and love for FASHIONPHILE. Clients like you are exactly why we do what we do!
Product Quality
Bag was as described and It was clean and nicely packed. Received LV dusting bag which was neatly folded
May 31, 2026
Unprompted review
Reply from FASHIONPHILE
Prachi,
We’re so glad your bag arrived exactly as described and thoughtfully packaged. Accurate representation and careful presentation are essential to the FASHIONPHILE experience, so it’s wonderful to hear those details stood out. We’d love to welcome you back for your next luxury find!
I consigned an item with FASHIONPHILE and was never paid out after sale. It’s been MONTHS - no reply from them
I consigned an item with Fashionphile and, upon generating a sale, visited your Del Mar location to discuss my options. At that time, a store employee explicitly informed me that I could use my consignment proceeds to purchase a watch, and that if the watch did not fit correctly, I could return it and receive my consignment funds as a cash payout. I relied on that representation in good faith and made my purchase accordingly.
The watch was not the right size and I returned it as discussed and purchased the larger watch from another shop. However, when trying to select cash out, I was then informed that cash out was no longer an option — directly contradicting what I was told in-store. I have been left with store credit I did not agree to and did not request.
What I am asking for:
I am simply requesting either (1) a full cash payout of my consignment proceeds as promised or (2) the return of my consigned bag. I do not accept store credit as a resolution, as it was not the arrangement I was offered or agreed to.
What concerns me beyond the outcome itself is the complete absence of communication from your customer service team. Weeks and weeks of silence is not an acceptable response to a legitimate customer concern, particularly one involving a verbal commitment made by your staff.
Forcing someone to spend money when that’s not the option promised is disgraceful and slimy.
April 23, 2026
Unprompted review
Reply from FASHIONPHILE
Thank you for sharing your experience. We’re sorry to hear there appears to have been a disconnect between the information provided and the outcome you ultimately experienced.
Clear and accurate communication is incredibly important, particularly when discussing selling proceeds, purchases, and return options. We understand how frustrating it can be when expectations are not aligned, and we also recognize the importance of timely follow-up when concerns are raised.
We would welcome the opportunity to review this matter more closely and better understand the details surrounding your experience. Please contact us at info@fashionphile.com with the subject line “Review Response Follow Up” so we can connect with you directly.
I love my bag
I love my bag. Very beautiful and excited to match it with a nice outfit!
June 19, 2026
Unprompted review
Reply from FASHIONPHILE
Shenita,
We’re so glad you love your new bag! Finding a piece you’re excited to style is always special. Thank you for choosing FASHIONPHILE.
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