I paid for two day delivery and it was sent FedEx Smartpost, which takes much longer. This is the second time this has occurred. I imagine that the cost of second day shipping to Puerto Rico is much m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I didn’t think twice when I purchased this bag, because I wanted it for my collection. But after receiving I realized (or forgot) that this bag is so big, it could fit a saddle and boots in it! Thanks... See more
I love Fashionphile. I have purchased a number of bags from them and the quality and condition is always better than expected. I only buy pre loved handbags from them and a local store near me.
Company replied
I was really impressed with the quality of bag I received. I felt like the photos were great, and I felt like it was a more than fair price set for the item. It was 0 hassle, I’ve ordered from other c... See more
Company replied
Company details
About FASHIONPHILE
Written by the company
100% authentic guaranteed. The leader in pre- owned ultra-luxury accessories. 
Why Shop & Sell with FASHIONPHILE?
We’ve got your favorite designers.
Contact info
6359 Paseo Del Lago , 92011, Carlsbad, United States
- 844.619.8902
- info@fashionphile.com
- fashionphile.com
4.4
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchase was easy and delivery was…
Purchase was easy and delivery was fast. The bag was in excellent condition. Like new, I’d say. Loved it
May 24, 2026
Unprompted review
Reply from FASHIONPHILE
Justyna,
We’re so happy to hear your bag arrived quickly and in excellent condition. A smooth purchase and a piece that feels like new is exactly what we love for our clients. Enjoy your new luxury find!
Bag arrived in pristine condition and…
Bag arrived in pristine condition and the color was as expected. Glad I didn’t have an issue with the shipping because signing in person has been problematic in the past.
May 26, 2026
Unprompted review
Reply from FASHIONPHILE
Keisha,
We’re so glad your bag arrived in pristine condition and that the color was exactly as expected. We’re also happy to hear delivery went smoothly this time. Signature confirmation is required to help protect high-value pieces in transit, and we appreciate your understanding. Enjoy your beautiful new bag!
Worth it
The description and additional requested pictures were helpful for this first time Fashionphile shopper. I wasn’t sure what to expect once I received a bag that only noted “light scratches” on the hardware. However, I was pleasantly surprised. Other than some tiny scratches where the strap connected to the bag, the bag was completely flawless. Those scratches would be unavoidable by only taking the strap on and off a few times. It was totally worth purchasing this LV Capucines bag pre-loved to save a little over 2k.
I particularly was drawn to the refund policy. It made me feel more comfortable purchasing the bag knowing if it doesn’t match the description or photos I received, I wouldn’t need to argue about penalties or restocking fees to send it back. You shouldn’t be penalized for not agreeing with the condition stated in the descriptions.
I will certainly order from Fashionphile again.
May 24, 2026
Unprompted review
Reply from FASHIONPHILE
Misty,
Thank you for such a thoughtful review! We're especially honored that you chose FASHIONPHILE for your first purchase and that your Louis Vuitton Capucines exceeded expectations. Providing detailed descriptions, additional photos, and a shopping experience clients can feel confident in is incredibly important to us.
We're delighted your purchase felt worthwhile and that our return policy provided added peace of mind throughout the process. Thank you for placing your trust in us, and we look forward to welcoming you back to FASHIONPHILE for your next find!
Loved the color of my wallet
May 20, 2026
Unprompted review
Reply from FASHIONPHILE
Thank you for sharing, Victoria! We're delighted your order arrived sooner than expected. We hope you're enjoying your new piece and thank you for choosing FASHIONPHILE!
Great communication
Great communication, tracking and packaging. The bag was in perfect condition.
May 28, 2026
Unprompted review
Super easy and love the detail that is…
Super easy and love the detail that is provided online of the product prior to purchase I never thought about buying luxury items second hand but THIS ROCKS!!! 😎👏🏻
May 31, 2026
Unprompted review
Reply from FASHIONPHILE
Brenda,
We're thrilled to hear this! One of our favorite things is introducing clients to the world of luxury resale and helping them shop with confidence through detailed photos and descriptions. Thank you for giving pre-loved luxury a chance with FASHIONPHILE, we look forward to helping you discover your next great find!
You can improve the way you package…
You can improve the way you package each bag.
May 22, 2026
Unprompted review
Reply from FASHIONPHILE
Hector,
Thank you for taking the time to share your feedback. We understand how important presentation and packaging are when receiving a luxury item, and we appreciate you bringing this to our attention. We'll be sure to share your comments with our team as we continue working to enhance the client experience.
I am very happy with the purchase
I am very happy with the purchase. Thank you!
May 22, 2026
Unprompted review
Reply from FASHIONPHILE
Krystyna,
Thank you for your review! We're so glad you found the ordering process easy and seamless. Creating a smooth online shopping experience is incredibly important to us, and we're thrilled you love your purchase. Thank you for choosing FASHIONPHILE!
Fast Shipping & No bad Odor
I received my order relatively quickly and was very pleased with the experience. I appreciated the included nail file, and the item arrived in great condition. Unlike many secondhand products, it did not have any unpleasant odors. The condition of the purse was accurately described in the listing, and it met my expectations. Overall, I am very satisfied with my purchase.
May 21, 2026
Unprompted review
Reply from FASHIONPHILE
Lisett,
Thank you for sharing your experience! We're delighted to hear your order arrived quickly and that your purse met your expectations. Accurate condition descriptions and transparency are incredibly important to us, so it's wonderful to know you felt confident in your purchase. We hope you enjoy your new piece and look forward to welcoming you back to FASHIONPHILE.
Great products
Great products, faster service nd great packing. However, it is ok to clean pre loved shoes before mailed.
May 30, 2026
Unprompted review
Love my shoes
Love my shoes! Gorgeous and perfect condition. They arrived quickly and perfectly packed. Great shopping experience
May 23, 2026
Unprompted review
Reply from FASHIONPHILE
Thank you for sharing, Tina! We’re so happy your shoes arrived quickly, carefully packed, and in perfect condition. Enjoy your gorgeous new pair, and we’d love to have you shop with FASHIONPHILE again soon!
Bag was in condition expected and…
Bag was in condition expected and wrapped beautifully. Wonderful experience.
May 14, 2026
Unprompted review
Everything comes as stated. Yes didn't realize what it was saying ooops
Everything comes as stated.. Sadly my last order didn't come with the Tiffany pkg. I'll live but that's part of the fun. Still enjoy your site should have remeasured my wrist. Will order again. Thank You, Melissa
May 18, 2026
Unprompted review
Reply from FASHIONPHILE
Thank you for your review, Melissa! We’re so glad your purchases have consistently arrived as described and that you continue to enjoy shopping with FASHIONPHILE. We understand how special details like original Tiffany packaging can make a purchase feel even more exciting. Because included accessories can vary from item to item, we do our best to note any accompanying packaging and extras within the "Comes With" section of the listing. We truly appreciate your support and look forward to helping you find your next piece!
Love my new Chanel
Love my new Chanel! Process was smooth and item was quickly shipped. The packaging was handle with thought and care. Exceeded my expectations. Thank you!
May 19, 2026
Unprompted review
Reply from FASHIONPHILE
Carolina,
Thank you for your kind review! We’re delighted to hear your Chanel exceeded expectations and that everything from the ordering process to delivery felt smooth and seamless. Thoughtful presentation is an important part of the experience, so we're glad that came through. Enjoy your beautiful new piece, and we hope to see you back at FASHIONPHILE soon!
Easy shopping experience
Easy shopping experience, but delivery from Carlsbad warehouse to east coast — Washington, DC — is too long.
May 25, 2026
Unprompted review
Reply from FASHIONPHILE
Angelina,
Thank you for your feedback! We’re pleased to hear the shopping experience was smooth and straightforward. We understand the excitement of awaiting a luxury purchase, and while delivery timelines can vary once an order has shipped, we appreciate your patience. We appreciate your support and hope you’re enjoying your new piece!
Bracelet is beyond gorgeous!!
Bracelet is beyond gorgeous!!, I haven't taken it off 😀
May 19, 2026
Unprompted review
Reply from FASHIONPHILE
Jennifer,
We love hearing this! There’s no better compliment than a piece becoming an instant favorite. Enjoy your beautiful bracelet, and thank you for choosing FASHIONPHILE!
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