Fashionwallpaper Reviews 

1,017
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and highly competitive prices offered across the entire wallpaper and fabric range. People also appreciate the user-friendly website experience and the helpful support team assisting them when placing orders online. However, some customers also noted frustration regarding unexpected return shipping costs and strict policies concerning non-refundable print-to-order items. A few reviewers additionally mentioned receiving the incorrect color variant or experiencing minor difficulties with online order details and communication. Consumers stated that getting help with these specific product issues was sometimes challenging.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting extremely fast shipping... See more

Product

Clients share positive opinions on product, highlighting the great selection and competitive pricing compared... See more

Price

Consumers find prices to be very competitive, often noting significant savings compared to other retailers.... See more

Order

Customers consistently note positive experiences with order processes, highlighting user-friendly websites,... See more

Service

Users describe positive interactions with service, highlighting excellent quality, competitive prices, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order of samples didn't arrive. I'd had an email saying it was on its way so I presume it was lost in the post. Another was sent immediately. My 'proper' order arrived promptly. The price... See more

Rated 5 out of 5 stars

Used this company originally as their prices were the lowest for my purchase of William Morris wallpaper but although their prices were the best, they haven’t cut back on customer services or cheaper... See more

Rated 5 out of 5 stars

I came across Fashion Wallpaper a month ago. I phoned them yesterday as I wanted to find out delivery times. Sophie was lovely and said if I placed my order straight away it would be sent out the same... See more

Rated 5 out of 5 stars

I found the website easy to navigate and very straightforward. The pictures used were accurate. Whilst buying the wallpaper needed, it also suggested the paste to use. Having used Fashionwallpaper... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Replied to 64% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(1,017)

161 reviews in the last 12 months

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Rated 5 out of 5 stars

Hassle free

User-friendly website for placing order, fabric delivered promptly and in good condition. Will use this company again.

January 7, 2026
Rated 5 out of 5 stars

Excellent delivery time

I've ordered twice within a couple of days.the service is excellent. Great competitive price for William Morris wallpaper and delivered next day on both occasions. Well packaged. 5*

December 15, 2025
Rated 1 out of 5 stars

Unhelpful and rude

Ordered 4 rolls of wallpaper (which I was told by the decorator that I needed all 4) expensive Harlequin paper, cost me near enough £1,000. Lost my Dad and so everything was postponed until I had sorted out family matters. Eventually got the wallpaper hung and the new decorator hung it and it only needed 3 rolls. Fashion wallpaper not willing to accept a return, I appreciate it's over the 30 day return period but even a credit note would have sufficed. Incompassionate and unhelpful.

December 18, 2025
Unprompted review
Fashionwallpaper logo

Reply from Fashionwallpaper

Thank you for your review, again, we send condolences about the passing of your father but the items were ordered and delivered in April and it is now December. We simply could not make allowances of over 220 days.

Rated 5 out of 5 stars

Splendid paper, splendid service.

I found the website easy to navigate and very straightforward.
The pictures used were accurate. Whilst buying the wallpaper needed, it also suggested the paste to use. Having used Fashionwallpaper previously I was confident in good service. The wallpaper and paste were delivered to a local shop.
The wallpaper has gone up and I am truly delighted with it. It looks wonderful.

December 5, 2025
Rated 4 out of 5 stars

Looks lovely.

Lovely, quality wallpaper by Harlequin. Price was compatible with other companies but others didn’t offer a discount or fast delivery. Would have given 5 stars but the delivery company, UPS, left my package at a collection point without trying my home address or informing me. Emailed Fashionwallpaper who were helpful and responded swiftly and came to the rescue, in time for my decorator coming. Wallpaper looks lovely!

December 9, 2025
Rated 1 out of 5 stars

Avoid this company!

I am an avid DIYer and never in all my years of renovations have I come across a company that is so duplicitous. The customer services' correspondence really took me aback. I purchased a roll of wallpaper for my living room for around £50. It was yellow on the website, but the wallpaper that arrived was a light shade of green. I asked to return the item but got a holding response about this as they contacted their suppliers. Then - a blanket refusal stating the supplier informed them that this was a print-to-order wallpaper and therefore as it is bespoke, the 14 day return period does not apply. I explained (with screenshots) that it didn't say anywhere on the website that this was a bespoke item. It was news to me that it was bespoke! Again, the same response that the legal protections do not apply. I did my own research and a standard wallpaper selection is not classified as a bespoke item, and the company should have clearly said in the item description that it was bespoke. And on top of it, it was the wrong colour which means I am protected by the Consumer Rights Act anyway. I wasted so much time in back-and-forth correspondence and still no joy. Please avoid using this company - they are obviously working with companies saving money on warehouse space by doing "print-to-order" and not telling customers so that they can't return sub-par orders. I feel scammed out of £50 on wallpaper I can't use. They have lost a customer in me with their attitude.

November 25, 2025
Unprompted review

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