My first order of samples didn't arrive. I'd had an email saying it was on its way so I presume it was lost in the post. Another was sent immediately. My 'proper' order arrived promptly. The price... See more
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Replied to 64% of negative reviews
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Helpful staff and great products
Lovely products, really helpful staff and accept returns.
Hassle free
User-friendly website for placing order, fabric delivered promptly and in good condition. Will use this company again.
Good service prompt response.Wallpaper…
Good service prompt response.Wallpaper well packaged promised delivery
Calm and professional
Had a hiccup with delivery, contacted Fashionwallpaper . Impressed by the calm and professional response. The paint arrived the following day.
Amazing customer service and very fast…
Amazing customer service and very fast delivery. Recommend warmly.
Excellent delivery time
I've ordered twice within a couple of days.the service is excellent. Great competitive price for William Morris wallpaper and delivered next day on both occasions. Well packaged. 5*
Unhelpful and rude
Ordered 4 rolls of wallpaper (which I was told by the decorator that I needed all 4) expensive Harlequin paper, cost me near enough £1,000. Lost my Dad and so everything was postponed until I had sorted out family matters. Eventually got the wallpaper hung and the new decorator hung it and it only needed 3 rolls. Fashion wallpaper not willing to accept a return, I appreciate it's over the 30 day return period but even a credit note would have sufficed. Incompassionate and unhelpful.

Reply from Fashionwallpaper
Splendid paper, splendid service.
I found the website easy to navigate and very straightforward.
The pictures used were accurate. Whilst buying the wallpaper needed, it also suggested the paste to use. Having used Fashionwallpaper previously I was confident in good service. The wallpaper and paste were delivered to a local shop.
The wallpaper has gone up and I am truly delighted with it. It looks wonderful.
Customer service excellent
Customer service excellent , replied to emails quickly delivery good
Looks lovely.
Lovely, quality wallpaper by Harlequin. Price was compatible with other companies but others didn’t offer a discount or fast delivery. Would have given 5 stars but the delivery company, UPS, left my package at a collection point without trying my home address or informing me. Emailed Fashionwallpaper who were helpful and responded swiftly and came to the rescue, in time for my decorator coming. Wallpaper looks lovely!
Great service speedy delivery
Fabulous and so quick
Considerably better price than other…
Considerably better price than other companies. Order dealt with immediately, very prompt communication and delivery. I have ordered previously from this company and am once again very impressed on every level with my experience. Thankyou
Great Product at a Great Price
This purchase was so easy. The website was really user friendly, the quality of the wallpaper was excellent and the price was really competitive. My order was delivered really quickly so I am very happy to recommend Fashionwallpaper!
Avoid this company!
I am an avid DIYer and never in all my years of renovations have I come across a company that is so duplicitous. The customer services' correspondence really took me aback. I purchased a roll of wallpaper for my living room for around £50. It was yellow on the website, but the wallpaper that arrived was a light shade of green. I asked to return the item but got a holding response about this as they contacted their suppliers. Then - a blanket refusal stating the supplier informed them that this was a print-to-order wallpaper and therefore as it is bespoke, the 14 day return period does not apply. I explained (with screenshots) that it didn't say anywhere on the website that this was a bespoke item. It was news to me that it was bespoke! Again, the same response that the legal protections do not apply. I did my own research and a standard wallpaper selection is not classified as a bespoke item, and the company should have clearly said in the item description that it was bespoke. And on top of it, it was the wrong colour which means I am protected by the Consumer Rights Act anyway. I wasted so much time in back-and-forth correspondence and still no joy. Please avoid using this company - they are obviously working with companies saving money on warehouse space by doing "print-to-order" and not telling customers so that they can't return sub-par orders. I feel scammed out of £50 on wallpaper I can't use. They have lost a customer in me with their attitude.
Not the best experience on this…
Not the best experience on this occasion. Courier company took my parcel to a shop & didn’t notify me until it was almost returned.
Really helpful keeping me updated on an…
Really helpful keeping me updated on an out of stock wallpaper and the best price for Sanderson paper. Very happy
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