Kia Ora Great phone service this morning with May to prepare power and broadband connection. Helpful clear information of various providers, pros and cons, costs and deals to make a decision. Thank... See more
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Absolutely terrible! DO NOT USE! Used them to port my home internet when moving- instead of requesting a port to new address they created a port out request from Telstra (even though I specifically r... See more
Company replied
Fast Connect was excellent in terms of activating the requests simultaneously for both electricity and gas in our new home. HOWEVER, AGL were absolutely useless! 1 day after requesting connection I go... See more
Fast Connect handled my utility and Telstra transfers when I moved in to a new property. The process was simple, I filled in a webform and confirmed some details in a quick phone call. I had my el... See more
Company replied
Company details
Information provided by various external sources
Fast Connect provides a free service for customers who are moving home and wish to have one point of contact for all utility connections, disconnections and transfers. Customer information is collected and sent to their selected retailers on their behalf. All retailers have the same correct details to close the customer’s old power, phone, internet and pay TV accounts, and establish new ones at their new address. This simplifies the administration of setting up a new address significantly, and customers find Fast Connect’s service to be quick, easy and hassle free.
Contact info
3/567 Newcastle St, 6005, West Perth , Australia
- 1300 661 464
- enquiries@fastconnect.net.au
- fastconnect.net.au
3.4
Average
49 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Absolute waste of my time
Absolute waste of my time; payment process flawed; customer service terrible
August 21, 2018
Unprompted review
Reply from Fast Connect
Hi Darryn, i checked your Fast Connect record which shows successful closure of your electricity & gas account in the ACT and the establishment of an electricity account at your new address in NT. Fast Connect is a free service and there is no payment processes involved. Perhaps you are referring to the energy provider payment processes? happy to discuss further. Regards Jon
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failed to deliver
August 21, 2018
Unprompted review
Reply from Fast Connect
Hi Raf, I have checked your Fast Connect record which shows all connections completed on time. Happy to look further if you provide specifics. Thank Jon
Excellent service
Excellent service - something that is rare ti find today.
August 21, 2018
Unprompted review
great and prompt service..
August 21, 2018
Unprompted review
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I requested a move and disconnect of…
I requested a move and disconnect of power and gas, the new property power was connected as requested, Gas at the old property was disconnected however it has come to my attention that the power at the old property was not disconnected and I have been getting charged by the provider ever since. The energy provider has advised it was what was requested by Fast Connect and they are not responsible for the instructions given. Fast Connect say speak to Synergy - I am appalled that a move and disconnect has not been actioned as requested and I am now liable for this electricity I have not used. I will never use Fast Connect again, and I will recommend to others not to use them and get stung like I was.
August 21, 2018
Unprompted review
Reply from Fast Connect
Hi Therese,
Thanks for your review. I have emailed a copy of your original online request to Fast Connect. You will see you did not request an electricity disconnection.
regards
Jon
Simple and seamless.
August 21, 2018
Unprompted review
No one called or emailed us about…
No one called or emailed us about getting our services connected so we went the long way round.
****edit***
I just recieved your email and it had no text except for your contact details.
I am not sure how you know our connection date as I ended up calling our provider directly to get the connection sorted
August 21, 2018
Unprompted review
Reply from Fast Connect
Hi Tyce,
Thanks for the review. Records here show Fast Connect received your request on 08/03/18 for an electricity & gas connection on 19/03. A confirmation email was sent to your email address the same day and both were successfully completed on 19/03. I will re- send a copy of the confirmation email.
Regards
Jon
They did not provide anywhere near the …
They did not provide anywhere near the best market offers.
August 21, 2018
Unprompted review
Reply from Fast Connect
Hi Matthew,
Thanks for the review. Fast Connect do not provide a plan comparison service. We offer a move in/move out service only. You cannot do an apples for apples comparison of plans until you have moved in and have billing/meter information from which to compare. Fast Connect importantly provide plans with no lock in period or exit fees attached so once you have billing and meter data you can shop for the best deal at your new address. There is consumer advice published by the Australian Energy Regulator supportive of this position. Thanks - Jon
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