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Review summary

Created with AI, based on recent reviews

Looking at 237 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the helpfulness and friendliness of the staff, from those handling initial inquiries to the drivers delivering and collecting skips. Many also appreciate the competitive pricing and the ease of the ordering process, often noting timely deliveries and collections. However, some people were dissatisfied with the delivery and collection services, experiencing delays, missed appointments, or skips being placed incorrectly. There are also mentions of issues with communication regarding delivery changes and unexpected additional charges for prohibited items.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service. While some customers report fast and prompt delivery... See more

Service

Customers had ambiguous experiences with service. Many reviewers expressed dissatisfaction, citing issues... See more

Staff

Reviewers highlight positive aspects of staff, with many praising the helpfulness and politeness of drivers... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report issues such as orders... See more

Price

Users describe ambiguous interactions with price. Many customers found the pricing competitive, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The skip was booked for Friday as I had a project planned for Saturday. All my materials were delivered and a mixer hired but no skip arrived. My Mrs called to enquire where it was and was told "sorry... See more

Rated 4 out of 5 stars

Made a telephone query to ensure they could deliver on a specific date which they confirmed and I booked online. Later received a call to advise they couldn’t deliver on the date they had previously c... See more

Rated 4 out of 5 stars

Good delivery and pick up service. Not great customer service. Wasn't informed about time Skip would be arriving on the day and no phone number readily available until you get the skip. Rang 2 differe... See more

Rated 3 out of 5 stars

Skip arrived fine, told would be collected 7 days later, which it wasn’t. I had to chase twice to get it removed 2 days later. Principal problem was I had booked to have drive cleaned ! Long list of t... See more


Company details

  1. Waste Management Service

Information provided by various external sources

Fast Skips is the fastest, easiest, and best-value place to sort out skip hire or man & van collection in the UK. No matter where you are in the UK, you can order waste removal services today that can be with you the very next day.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

First time user

Although l have traditionally ordered skips locally , l decided to try booking on line via the “ broker” system. I was pleasantly surprised how friendly and helpful the lady l spoke to was. My initial concern that the 8 yard skip might not have a drop down door was sorted out within a few minutes. No issues, just rang to confirm that it is ready for collection.

July 3, 2025
Rated 3 out of 5 stars

Skip pick up delays

Skip arrived fine, told would be collected 7 days later, which it wasn’t. I had to chase twice to get it removed 2 days later. Principal problem was I had booked to have drive cleaned ! Long list of things not to put in - I agree with items like plaster board etc that need proper recycling. Emphasis on level fill and fines if you don’t adhere…. Communication and value for money ok

July 18, 2025
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Rated 1 out of 5 stars

Not impressed with this company

Not impressed! Skip should have been collected on 27June it’s now 31 July!! Called repeatedly to arrange collection to be told there is a massive backlog in my area and they can’t can’t guarantee a collection time! Something to do with not enough drivers! The customer advisor was very vague and basically said there was nothing he could do! Appalling customer service! Can’t use the drive and can’t get a collection date. Rushed to fill the skip in the 7 day hire period - 5 weeks later and the skip is still sat on the drive!! Formal complaint incoming!

July 31, 2025
Unprompted review

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