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FatFace - BUDE Reviews 175

TrustScore 5 out of 5

4.8

24 Belle Vue, EX23 8JS Bude, Cornwall, GB


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See what reviewers are saying

Rated 1 out of 5 stars

Ordered on a Tuesday in store. Was told it would be delivered to store on Friday, wasn’t there, then told next delivery would be the following Monday, returned to find still not arrived so cancelled o... See more

Company replied

Rated 5 out of 5 stars

We are regular visitors to Bude and often have a browse at FatFace as we both love the clothing, always fits well and superb quality at sensible prices. We dropped in today and as usual walked out wi... See more

Company replied

Rated 5 out of 5 stars

I wanted to commend the amazing & lovely team at Just popped your BUDE store, bought a fab fleece… served by Sue, the Manager… she knew exactly what I suited & my size… I felt very looked after & s... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic. Sent my parents gifts but unfortunately the sweatshirt didn’t fit. Parents went to the store in Bude and the customer service they received was outstanding!! Sweatshirt returned... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 24 Belle Vue, EX23 8JS, Bude, Cornwall, United Kingdom

  • 01288 359494

4.8

Excellent

TrustScore 5 out of 5

175 reviews

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1-star

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Rated 5 out of 5 stars

Awesome pj's

Love the style and fit of new pj's. Staff are always so friendly and helpful. Still my favourite shop in town 💕

April 23, 2024
FatFace - BUDE logo

Reply from FatFace - BUDE

Good afternoon,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LC

Rated 5 out of 5 stars

Great service

Great service. Friendly helpful.
Clothes fit true to my size.

April 14, 2024
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Reply from FatFace - BUDE

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Very satisfied customer

Super helpful and friendly staff at Bude Fat Face shop.
Love the shoes and clothes
They last for ages and look ace
Fat face woop 🙌🙂

March 31, 2024
FatFace - BUDE logo

Reply from FatFace - BUDE

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

Visited my local Fat Face store in Bude…

Visited my local Fat Face store in Bude Cornwall. Haven’t been in so much recently as I would have liked. It was lovely to a friendly and welcoming face being Sam who was wearing a lovely jumper. I was directed to right place and my size was available. 😊 also nice camera bag . Kept hubby happy too with some socks. Bude has a lovely team of staff. Always pleasant and very helpful.

March 30, 2024
Unprompted review
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Reply from FatFace - BUDE

Hi there,
Thank you for taking the time to leave a review.
We’re happy to hear you enjoyed your experience in one of our stores!
We look forward to welcoming you back soon. Take care, LC.

Rated 5 out of 5 stars

Bude store

Bude store, Samantha, brilliant customer service. Went the extra mile and a real asset to the company, thank you.

March 19, 2024
Unprompted review
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Reply from FatFace - BUDE

Good Morning David,

Thank you for taking the time to leave us a review!

I am so happy to hear you have had a pleasant experience in our Bude Store and happy with the staff's service! I will make sure to pass on this positive feedback.

We look forward to welcoming you back soon!

Kind Regards, JW

Rated 5 out of 5 stars

Great staff helpful friendly pity all…

Great staff helpful friendly pity all shops don’t have the same quality of staff thankyou it’s a pleasure to shop there

March 16, 2024
Unprompted review
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Reply from FatFace - BUDE

Hi there,
Thank you for taking the time to leave your 5* review.

I am so pleased to hear that you had a positive shopping experience in one of our stores. We look forward to welcoming you back soon!

Take care. -GM

Rated 5 out of 5 stars

Great service as always from Sam

Great service as always from Sam.
Lovely jeans fit perfectly

March 16, 2024
Unprompted review
FatFace - BUDE logo

Reply from FatFace - BUDE

Good Morning
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Love the Bude store

The staff at the Bude store are so friendly and helpful. Their knowledge of the product range and enthusiasm for helping customers find the right clothes gives a really enjoyable shopping experience.

March 16, 2024
Unprompted review
FatFace - BUDE logo

Reply from FatFace - BUDE

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Really lovely friendly staff

Really lovely friendly staff. The way the shop was dressed was beautiful - a lady was doing this as we came in and really caught my eye how she’d styled it!
Lovely experience in this store!

March 12, 2024
Unprompted review
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Reply from FatFace - BUDE

Hello Stephanie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

The lovely ladies in your Bude store…

The lovely ladies in your Bude store are so welcoming and helpful, makes shopping there a pleasure.

February 24, 2024
Unprompted review
FatFace - BUDE logo

Reply from FatFace - BUDE

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such a lovely experience at our Bude store. We hope you love your purchases, and look forward to welcoming you back soon!

Take care. -GM

Rated 5 out of 5 stars

Excellent price in the sale.Free…

Excellent price in the sale.Free delivery to store. Did take a week to get there but I’ll accept that for the environment.
The quality of the dungarees is very good indeed, and comfortable. The sizing is a little bigger than I thought but I have lost some weight so could be my fault.
I will definitely buy again from fat face

February 1, 2024
FatFace - BUDE logo

Reply from FatFace - BUDE

Hi there,
Thank you for taking the time to leave your 5* review.

We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon!

We will be sure to pass your feedback on for review.

Take care. -GM

Rated 5 out of 5 stars

Trendy well made clothes

January 16, 2024
FatFace - BUDE logo

Reply from FatFace - BUDE

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

Great swim

Great swim - The kids loved the slide. Staff friendly and really clean

January 13, 2024
Unprompted review
FatFace - BUDE logo

Reply from FatFace - BUDE

Hi Tristan,
We happy to hear you have had a lovely time! However, please note, this review is for FatFace clothing.
If there is anything we can help with, please do e-mail us at customerservices@fatface.com.
Take care, LC.

Rated 5 out of 5 stars

Good value well made clothes

Good value well made clothes. Fast delivery from on line orders and very friendly local store team.

December 24, 2023
FatFace - BUDE logo

Reply from FatFace - BUDE

Hello Jan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

FANTASTIC FRIENDLY STAFF

Bought couple items in FF sale today in Bude store. The staff are always so helpful and friendly making it a delight to shop in the store. Thank you to the manager Jack, Sue, Sam and all the crew x

December 29, 2023
Unprompted review
FatFace - BUDE logo

Reply from FatFace - BUDE

Good Afternoon Susie,

Thank you for taking the time to leave us a review!

I am so glad to hear of the positive experience you have had in our Bude store. I will make sure to pass this on to them, we really appreciate such positive comments from our customers.

We look forward to welcoming you back soon!

Kind Regards, JW

Rated 5 out of 5 stars

A big thank you to Jack

A big thank you to Jack for keeping my forgotten boxing day purchases safe until I collected them today.

December 28, 2023
Unprompted review
FatFace - BUDE logo

Reply from FatFace - BUDE

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Always in Fat face Bude

Always in Fat face, good quality clothes and lovely smiley staff in the Bude shop

December 19, 2023
Unprompted review
FatFace - BUDE logo

Reply from FatFace - BUDE

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS

Rated 5 out of 5 stars

Fat face does exactly what it says it…

Fat face does exactly what it says it will do. Quality guaranteed. Staff are wonderful as usual.

December 4, 2023
FatFace - BUDE logo

Reply from FatFace - BUDE

Hello Teresa
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Very easy to order and excellent quick…

Very easy to order and excellent quick service from beginning to collection in the shop. Thank you.

November 30, 2023
FatFace - BUDE logo

Reply from FatFace - BUDE

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,

EP

Rated 5 out of 5 stars

Super gilets for my grandsons

Half price offer on items I paid full price for last year! Beautifully made garments, lovely colour. Staff in shop when I collected them were great, very pleasant, efficient and professional.

November 19, 2023
FatFace - BUDE logo

Reply from FatFace - BUDE

Good Afternoon,

Thank you for taking the time to leave us a review!

I am so happy to hear about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.

Kind Regards, JW

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