Always had good experiences with Fatface, only criticism is size 6 in quite a few styles tend to come up larger, so its hit and miss. Customer services for online and in shop purchases have alwa... See more
Company replied
Location
Switch locationUnit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA Cardiff, Glamorgan, GB
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See what reviewers are saying
I went in to see what Fatface had in their shop. Love their material and stuff. Ended up buying a fleece jumper for my daughter which was on sale. Quality of the fleece was soft and the colour was goo... See more
Company replied
Quality: Defective material on mens FF Polo Shirt (H59-451), appeared after 1st wash , item never worn, small hole adjacent to pocket This is the second time! Quality is definitely getting worse in... See more
Company replied
Excellent service, quick delivery and great in store service. Great lightweight down jacket with a hood - most important. I don’t wear coats when I’m driving but wanted something lightweight which was... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA, Cardiff, Glamorgan, United Kingdom
- 02920 667139
4.6
Excellent
159 reviews
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Quality stuff
Quality stuff. Staff were so friendly. Was visiting Cardiff and ended up ordering more online when I got home
June 6, 2025
Reply from FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Versatile and flattering dress
The dress I ordered arrived really quickly and is perfect. Comfortable, flattering and ideal for any occasion.
Also received really friendly and genuine advice in-store.
June 5, 2025
Reply from FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Exceptional service from Antonia today…
Exceptional service from Antonia today in the cardiff branch. She was kind and went out of her way to help me. Weeks of searching without luck and she gave me sound advice. She was spot on. Thank you!
May 7, 2025
Unprompted review
Reply from FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality
Good quality. Great designs. Good fit.
Just wish you had XXXL in store instead of having to purchase on line.
April 5, 2025
Reply from FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service from friendly helpful…
Great service from friendly helpful people. Good quality clothing. Thank you.
March 11, 2025
Reply from FatFace - CARDIFF 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CT
Not only did I surprisingly find…
Not only did I surprisingly find the perfect pair of pants, which is typically so tricky as a short person, but I found several and couldn’t have had better service from Joshua, who was an absolute gem! He was very patient and even gave me travel tips as I visit Wales from the States! The epitome of customer service.
March 1, 2025
Unprompted review
Reply from FatFace - CARDIFF 3
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Cardiff store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
A Night to Remember
I recently visited the Fat Face store and had an exceptional experience, thanks to Alaa, one of the store’s employees. From the moment I walked in, Alaa was incredibly welcoming and attentive, offering help without being pushy. She really knows the products well and gave great recommendations based on my style and preferences.
What stood out the most was her patience and genuine willingness to assist. She went out of her way to find different sizes and styles, making sure I left with exactly what I was looking for. Her friendly attitude made the shopping experience enjoyable and stress-free.
Overall, Alaa made my visit to Fat Face fantastic. I highly recommend this store, not just for its great clothing, but for the top-notch customer service provided by Alaa. Thank you!
January 22, 2025
Unprompted review
Reply from FatFace - CARDIFF 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - CARDIFF 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The quality of the purchase was…
The quality of the purchase was excellent.
However, there were a few issues at pick up following a delayed delivery text. Fortunately my parcel was found by a determined assistant, thank you, despite being cancelled on the system.
December 14, 2024
Reply from FatFace - CARDIFF 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - CARDIFF 3
Hello! Thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Charming staff at the shop..
December 12, 2024
Reply from FatFace - CARDIFF 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - CARDIFF 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Jumper is a gift
Jumper is a gift - appears to be of lovely quality and arrived promptly.
November 9, 2024
Reply from FatFace - CARDIFF 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service,lovely gear.
Great service,lovely gear.
Only complaint - I was offered 10%off my order - first time shopping online. Usually buy your clothes in m& a.
Filled in email,but took too long sending my offer 10%.I couldn’t wait too long,as dress was very popular.
All three m&s in my area and their online store was completely out of stock so I came directly to yourselves, even though to shipping was quite pricie
Regards
Teresa harry
September 4, 2024
Reply from FatFace - CARDIFF 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great products and helpful staff
Great products and helpful staff . Delivery to the store was a little bit long but everything else fine .
August 7, 2024
Reply from FatFace - CARDIFF 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Funky store to visit…
Easy to order online to home or collect instore. Communication was there. Like having a browse instore too. Nice pleasant and helpful assistants.
July 18, 2024
Reply from FatFace - CARDIFF 3
Hello Janice
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - CARDIFF 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to read your feedback regarding our service, and we hope you love your order!
Take care. -GM
Quick click and correct process
July 1, 2024
Reply from FatFace - CARDIFF 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent Customer Service
Got served by the lovely Nicol in the Cardiff branch, so very helpful & a credit to your team
June 7, 2024
Unprompted review
Reply from FatFace - CARDIFF 3
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you had such a great visit to our Cardiff store and that you found Nicol and the team to be so lovely and helpful. I hope you continue to enjoy your shopping experience with us.
All the best, MM
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