FatFace - CASTLEFORD Reviews 

Bought a waterproof coat in the sale. Not worn as yet but seems well made. Fits well although I went up a size to get a fleece or thick jumper underneath ready for winter. Staff in store very helpful.

Excellent service from ordering to collection. Kept informed as one package was delayed. Great quality items

Easy order and pick up. Good quality clothes unfortunately I had to return one of the tops as it didn’t fit me.

Great quality, good price and lovely staff. The bag went down a treat as a ‘well done for a good school report’ present for my granddaughter.

Unbelievable selection at amazing prices. The staff are always so welcoming and helpful. They different have my size but they offered to order it to be delivered straight to the shop.
Always brilliant customer service

great experince, very good quality

Love my bag. Been after it for a while so when it had gone in the sale jumped at the chance to treat myself.
Collected from Castleford. Always polite and friendly staff.

As soon as I entered the store, with a task on my hands, Georgia understood the assignment and was a friendly face throughout, going above and beyond to help me get all I needed as efficiently as possible and appreciated the feedback on items, as I was shopping alone on this occasion.

I was super impressed by how knowledgeable Georgia was on all of the clothing items I was interested in and felt very looked after in every way possible.

Georgia is an absolute star who made me feel so at ease throughout and advising of stock, sizing and was reassuring of fits. I felt like I had my own personal assistant, I felt that appreciated 😊

I can honestly say I've never had such a fantastic time shopping (especially for dresses and such!). Surprisingly (Normally clothes shopping is a chore) a fantastic experience. I will definitely be returning - even though I practically replaced my wardrobe in this one visit 😉

Please, please, please can we acknowledge how much of an asset Georgia is to the store 👏👏👏✨ You are a ⭐ So happy with my new wardrobe and appreciate your kind nature and assistance. Thank you so much 🤗

Mia - Checked out at 14:20 today - 5440.

I always have a good experience with Fatface. I love the quality and styles of the clothing. I mainly buy in store and occasionally online. At my local store everyone is so friendly and helpful. Thank you 🙂

Every purchase from Fat Face is of excellent quality.
Staff are always attentive, friendly and professional in every store I have visited, although particularly at the Junction 32 store.
Highly recommend.

Told parcel would be delayed slightly. Rang customer service who were very friendly and helpful. They sorted it out and items arrived as expected. Staff at the store also very helpful. Delighted with my purchases.

I usually have a good experience in this store however today colleagues were rude and customer service and social skills were lacking.

On entry all 4 team members were stood talking at the till, the store wasn't empty but that is not my business.

I grabbed the item I was purchasing and stood waiting to be served, after a short period the group dispersed and left two colleagues at the tills who just stared blankly at me. I had no idea which till to go to so I stood and waited until prompted. When a person finally spoke, which was no more than a 'hello' in a sarcastic tone, to which her colleague let out a laugh. The whole interaction was ridiculous and made me so uncomfortable and is such a shame because I spend a fair amount of my money at this store and usually the staff are amazing.

Excellent and would highly recommend

I ordered the same item in 2 sizes just in case. They were being delivered to store separately but I received emails about estimated delivery (to store) for both and they were delivered on time. Collection was really easy. I returned the unwanted item to a different store (purely down to convenience for me) and that was really easy too. Definitely recommend!

Always a quick service and products are always good quality

Great offers online. Prompt delivery. Excellent service when 1 of 2 had to be returned for mis fit.

I'd like to say a big thank you. The very generous of kids hangers will make a huge difference to our Leeds charity. Thank you so much!

Friendly and helpful staff. Good quality clothing and fit is good. Have shopped here for many years. I only hope that the standard is maintained now that Next own the company.