Bought a waterproof coat in the sale. Not worn as yet but seems well made. Fits well although I went up a size to get a fleece or thick jumper underneath ready for winter. Staff in store very helpful.... See more
Company replied
Location
Switch locationJunction 32 Outlet Village, Tomahawk Trail, WF10 4FR Castleford, West Yorkshire, GB
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See what reviewers are saying
Unbelievable selection at amazing prices. The staff are always so welcoming and helpful. They different have my size but they offered to order it to be delivered straight to the shop. Always brillia... See more
Company replied
Second visit to the store as Christmas is coming and we needed some party clothes and retail therapy . Again great experience Leon recognised us and looked after us amazingly well . Sarah loved being... See more
Company replied
Excellent service from ordering to collection. Kept informed as one package was delayed. Great quality items
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Junction 32 Outlet Village, Tomahawk Trail, WF10 4FR, Castleford, West Yorkshire, United Kingdom
- 01977 556280
4.7
Excellent
94 reviews
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The staff were amazing!!
April 2, 2024
Reply from FatFace - CASTLEFORD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
A go place to go shopping lots of choices
I good shop friendly staff lots of choices and a lots of nice exercise
February 16, 2024
Reply from FatFace - CASTLEFORD
Good Morning Alan,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Castleford Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Mislabelled
Ordered a pair of jeans, from the website. Sent a completely different size because label on waistband states actual size, but price tag states the size I ordered.
So far, no joy from emailing customer services.
Also....bought a different pair at the Castleford outlet, only to see it neatly £10 cheaper on the website, when I got home.
January 23, 2024
Reply from FatFace - CASTLEFORD
Hello Emma
Thank you for taking the time to leave your review.
I am sorry to hear that you have received the incorrect item, however I cannot see that you have contacted us at customerservices@fatface.com regarding this issue.
If you require any assistance, please do email customerservices@fatface.com and the we will happily assist!
Take care, LE
Quality clothes always wear and wash…
Quality clothes always wear and wash well. I just wish I could afford more stuff from here.
December 30, 2023
Reply from FatFace - CASTLEFORD
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
No waiting
No waiting. Assistant saw my order number and immediately went to fetch my order which was on Click & Collect. Assistant was very helpful and cheerful.
November 17, 2023
Reply from FatFace - CASTLEFORD
Hi Gaye
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Never any complaints
Lovely clothes, well made with great little details. Shop in store when I can, staff are lovely at the Castleford shop which is nearest to me. Website is easy to navigate and delivery speedy. No complaints. Have converted my husband as well.
October 31, 2023
Reply from FatFace - CASTLEFORD
Good afternoon, FatFace customer.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Castleford store.
Take care, JB
Reply from FatFace - CASTLEFORD
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
It's hard to review goods which haven't been received!
It would be better if the email to say that the goods are ready for collection came before the one requesting a review. A week and a bit on and there is no notification to say when they will arrive.
I would heartily recommend keeping customers in the loop.
FOLLOW UP
The company responded quickly to the post and the good were received at the end of the week. Quality of children's clothes is spot on, good value too as dungarees were in sale.
September 24, 2023
Reply from FatFace - CASTLEFORD
Hello Marie,
Thank you for taking the time to leave your review.
I am so sorry to hear that you haven't received your click and collect order just yet. It appears there has been a delay.
I am just about to send you an email, as I cannot see that you have contacted us prior to leaving this review.
Thank you, LE
Got what I wanted
Got what I wanted, at a great price from super staff.What more do you need
August 26, 2023
Unprompted review
Reply from FatFace - CASTLEFORD
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I love taking my time browsing online…
I love taking my time browsing online then having something special delivered to my favourite shop. This gives me a great excuse to take a closer look at everything, feel the quality and pick up other items which I prefer to try on or feel the fabric. Combined with a cafe visit I have a great trip out and guaranteed successful journey!
August 7, 2023
Reply from FatFace - CASTLEFORD
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – KS
An amazing outlet experience
An amazing outlet experience! My first time visiting a FatFace Outlet Store as we live towards Harrogate and my oh my! The shop was very clean, well laid out and tidy. Perfect space to use a pushchair as we had one with us. Very helpful staff & one in particular (receipt said Lucy, she had red glasses and such a friendly nature!) she assisted us with buying my grandchildren some clothes, I even walked away with 2 new dresses and a pair of jeans. She helped us from entering the store, to trying things on and getting her professional advice & then going to the till with her! She even got our receipt sent to my husbands email address (very high tech!). We will be visiting more often!
July 29, 2023
Unprompted review
Reply from FatFace - CASTLEFORD
Hi Cecilia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great product lines and excellent value…
Great product lines and excellent value for money. Easy to find what I want and no hassle from staff, but assistance provided when requested.
July 23, 2023
Unprompted review
Reply from FatFace - CASTLEFORD
Good morning, Mark
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Castleford store.
Take care, JB
Easy click and collect
Clear purchase and delivery instructions. Easy hassle free collection
May 3, 2023
Reply from FatFace - CASTLEFORD
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Very good quality and excellent value
April 23, 2023
Reply from FatFace - CASTLEFORD
Good afternoon, Nicola
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments! We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Quick delivery and easy collection.
Quick delivery and easy collection.
The staff member who dealt with my collection was efficient and informative about being able to try the items before taking home and dealing with any returns.
April 29, 2023
Reply from FatFace - CASTLEFORD
Hello, Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – KS
Reply from FatFace - CASTLEFORD
Hi Savia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - CASTLEFORD
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Excellent product & service
Bought in store Castleford. Excellent product, great friendly service.
January 7, 2023
Unprompted review
Reply from FatFace - CASTLEFORD
Thank you so much for your kind review. We deeply appreciate your feedback and we are pleased to hear of your positive shopping experience :) - RS
I loved the products I bought in the…
I loved the products I bought in the shop at Junction 32, when I got home I bought more online! Great prices very good quality.
November 6, 2022
Reply from FatFace - CASTLEFORD
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely staff at FatFace outlet store.
Just bought a coat at the outlet store Castleford. All three staff on duty were excellent - so kind and helpful as I dithered about choosing a coat. They were lovely - the young lady looked up availability in other stores and the older lady was so sweet. Thank you
October 28, 2022
Unprompted review
Reply from FatFace - CASTLEFORD
Hi Chris, thank you very much for this lovely review! I so pleased to see our Castleford crew be so attentive to you during your time shopping with us-I'll make sure they know how happy you were with their service! Thank you again, SC
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