I have bought several items over the years. The staff are so friendly and always seem to remember you. This time I bought a gillet for my husbands birthday the two young men that served me was a del... See more
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The store was inviting with some exciting new clothes. It didn't take long to find what I wanted. A fabulous lightweight hoodie in the exact neutral colour I was looking for. The lady who served me wa... See more
Company replied
Still waiting (2 weeks now) for resolution on how to return one item and one item I received needs to be replaced because it is defective, there is a tear right in front. My number for the request... See more
Company replied
Staff helpful and pleasant. Easy return of unsuitable dress. The other one fitted just right (in petite). Lovely green dress, especially with the embroidered applique. I have several of these 2 i... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
3/5 West Market Place, GL7 2NH, Cirencester, Gloucestershire, United Kingdom
- 01285 658273
4.6
Excellent
77 reviews
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Quality service and products
Excellent website, easy to navigate. Great reductions in sales on quality products. Very helpful and attentive staff in-store. Always happy with FF.
May 1, 2023
Reply from FatFace - CIRENCESTER
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great weekend
EP
Great!
Such a great shopping experience! Staff so friendly and helpful. Easy to collect order
May 4, 2023
Reply from FatFace - CIRENCESTER
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
My order great products and service containing 3 items was quick…
My order containing 3 items was quick to arrive I purchased all 3 in the sale so good prices good quality and arrived quickly
May 10, 2023
Reply from FatFace - CIRENCESTER
Hi Rachel
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always great quality of evhing…
Always great quality of everything bought,good experience with delivery. I feel confident when ordering from Fat Face, and will continue to do so.
April 13, 2023
Reply from FatFace - CIRENCESTER
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Reply from FatFace - CIRENCESTER
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Still waiting (2 weeks now) for…
Still waiting (2 weeks now) for resolution on how to return one item and one item I received needs to be replaced because it is defective, there is a tear right in front. My number for the request is returns CRM:0002860001690.
Thanks for your response but STILL NOTHING FROM CUSTOMER SERVICE, you obviously can see the email was received. I am extremely upset.
December 5, 2022
Reply from FatFace - CIRENCESTER
Hi Carol
Thank you for taking the time to leave your review. I am sorry to hear this and I can see that you are now in communication with my colleague in regards to your query.
Take care, LE
A successful shopping experience at my local Fat Face
Was looking for slipper socks and was delighted to find them in my local Fat Face after a lot of looking around elsewhere. Also looking for stocking fillers for Christmas and found some great ideas there to; all nicely packaged and reasonably priced for these times. Loved the hedgehog and mushroom cruet set. Friendly helpful staff too.
November 4, 2022
Unprompted review
Reply from FatFace - CIRENCESTER
Good afternoon, Bills
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received.
We look forward to you shopping with us again soon at our Cirencester store.
Take care, JB
Friendly staff
Friendly staff , when I had to return an online item I went to a local shop
October 18, 2022
Reply from FatFace - CIRENCESTER
Hi Timothy, Thank you for your review. We will be sure to pass your comments along to the staff on Cirencester! CD
Efficient service but no smiles
Assistant very efficient but didn't smile once & didn't offer paper receipt jyst assumed I wanted an online copy which I don't mind but should have been asked
October 22, 2022
Reply from FatFace - CIRENCESTER
Hi Jane, thank you for taking the time to leave your review. I am sorry to hear that you received this service in store - I will be sure to pass the feedback on to ensure that the service is better next time around. Thank you, LE
Helpful sales advisors locating item…
Helpful sales advisors locating item and exchanging & returning on line purchase in store.
October 9, 2022
Reply from FatFace - CIRENCESTER
Good afternoon Alison,
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Cirencester store.
Take care, MM
Reply from FatFace - CIRENCESTER
Good Afternoon Susan
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
I’m very happy with my clothes and I…
I’m very happy with my clothes and I shop at fat face every time I need clothes
May 4, 2022
Reply from FatFace - CIRENCESTER
Hi Linda,
Thank you for your 5* review. Many thanks-AB.
Good service
Always find FatFace staff very helpful and friendly. In this instance had an online purchase to return all very straightforward..
March 7, 2022
Reply from FatFace - CIRENCESTER
Good morning, thank you for taking the time to leave us a 5* review. It’s great to hear that you’re so happy with the shopping service you received in store and online. Have a great day, LM
Reply from FatFace - CIRENCESTER
Hi Alison,
Thank you for your review.
I'm really happy that you are loving all of your new clothes. We hope that you continue to have great experiences with us.
Have a great day!
JH
Fab location, lovely staff
Always a pleasant and friendly customer service with a lovely atmosphere. There is always a good turnaround of stock which is great for a smaller venue.
Fab!
January 29, 2022
Reply from FatFace - CIRENCESTER
Hi Karen,
Thank you for your 5* review.
I am so glad to hear that you are happy with the experience and service you received in store. We hope you enjoy your new purchase.
Have a great day!
Thanks again, JH
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