I have bought several items over the years. The staff are so friendly and always seem to remember you. This time I bought a gillet for my husbands birthday the two young men that served me was a del... See more

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The store was inviting with some exciting new clothes. It didn't take long to find what I wanted. A fabulous lightweight hoodie in the exact neutral colour I was looking for. The lady who served me wa... See more
Company replied
Still waiting (2 weeks now) for resolution on how to return one item and one item I received needs to be replaced because it is defective, there is a tear right in front. My number for the request... See more
Company replied
Staff helpful and pleasant. Easy return of unsuitable dress. The other one fitted just right (in petite). Lovely green dress, especially with the embroidered applique. I have several of these 2 i... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
3/5 West Market Place, GL7 2NH, Cirencester, Gloucestershire, United Kingdom
- 01285 658273
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Quality service and products
Excellent website, easy to navigate. Great reductions in sales on quality products. Very helpful and attentive staff in-store. Always happy with FF.

Reply from FatFace - CIRENCESTER
Great!
Such a great shopping experience! Staff so friendly and helpful. Easy to collect order

Reply from FatFace - CIRENCESTER
My order great products and service containing 3 items was quick…
My order containing 3 items was quick to arrive I purchased all 3 in the sale so good prices good quality and arrived quickly

Reply from FatFace - CIRENCESTER
Always great quality of evhing…
Always great quality of everything bought,good experience with delivery. I feel confident when ordering from Fat Face, and will continue to do so.

Reply from FatFace - CIRENCESTER

Reply from FatFace - CIRENCESTER
Still waiting (2 weeks now) for…
Still waiting (2 weeks now) for resolution on how to return one item and one item I received needs to be replaced because it is defective, there is a tear right in front. My number for the request is returns CRM:0002860001690.
Thanks for your response but STILL NOTHING FROM CUSTOMER SERVICE, you obviously can see the email was received. I am extremely upset.

Reply from FatFace - CIRENCESTER
A successful shopping experience at my local Fat Face
Was looking for slipper socks and was delighted to find them in my local Fat Face after a lot of looking around elsewhere. Also looking for stocking fillers for Christmas and found some great ideas there to; all nicely packaged and reasonably priced for these times. Loved the hedgehog and mushroom cruet set. Friendly helpful staff too.

Reply from FatFace - CIRENCESTER
Friendly staff
Friendly staff , when I had to return an online item I went to a local shop

Reply from FatFace - CIRENCESTER
Efficient service but no smiles
Assistant very efficient but didn't smile once & didn't offer paper receipt jyst assumed I wanted an online copy which I don't mind but should have been asked

Reply from FatFace - CIRENCESTER
Helpful sales advisors locating item…
Helpful sales advisors locating item and exchanging & returning on line purchase in store.

Reply from FatFace - CIRENCESTER

Reply from FatFace - CIRENCESTER
I’m very happy with my clothes and I…
I’m very happy with my clothes and I shop at fat face every time I need clothes

Reply from FatFace - CIRENCESTER
Good service
Always find FatFace staff very helpful and friendly. In this instance had an online purchase to return all very straightforward..

Reply from FatFace - CIRENCESTER

Reply from FatFace - CIRENCESTER
Fab location, lovely staff
Always a pleasant and friendly customer service with a lovely atmosphere. There is always a good turnaround of stock which is great for a smaller venue.
Fab!

Reply from FatFace - CIRENCESTER
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