Bought a lovely top in the sale in Edinburgh. Lovely , great fit , pretty pattern, good quality material and lovely staff member who served me. Excellent.
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See what reviewers are saying
Love fat face, and these jeans are perfect. Don’t know why I bother looking elsewhere! Shopped in store, trust pilot seemed to think it was an online purchase! Grr!
Company replied
Superstar service , The team here are brilliant, Fast , Friendly & Efficient ! This was our 4th pick up, So it’s great to see such high standards maintained over different dates ! Managed to get... See more
Company replied
Unfortunately, both my husband’s size large Brooke zip through hoodie and my size medium Jen textured hoodie were huge. We normally buy these sizes from Fat Face, but sadly neither hoodies fitted on t... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
69 George Street, EH2 2JG, Edinburgh, Lothian, United Kingdom
- 01312 251568
4.6
Excellent
168 reviews
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Reply from FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love fat face
Love fat face, and these jeans are perfect. Don’t know why I bother looking elsewhere! Shopped in store, trust pilot seemed to think it was an online purchase! Grr!
April 24, 2026
Reply from FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
fantastic quality
Bought a lovely top in the sale in Edinburgh. Lovely , great fit , pretty pattern, good quality material and lovely staff member who served me.
Excellent.
April 27, 2026
Reply from FatFace - EDINBURGH
Hello! Thanks so much for your lovely 5* review. We’re delighted to hear you enjoyed your shopping experience and can’t wait to welcome you back again soon.
LE
Summer top
I received the parcel when they said it would helpful staff also liked the article I purchased.would recommend.
April 5, 2026
Reply from FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A good experience
My parcel turned up at the shop I had chosen on time. The right articles were in the parcel. Even though the systems were down, the assistant let me have the parcel. As usual, they were friendly and understood what they had to do. Overall a good experience
March 14, 2026
Reply from FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff was rude and disrespectful
I visited this store recently and asked a member of staff about the material a piece of jewellery was made from, as it wasn’t indicated on the label. The staff member didn’t know and checked the website. After a few minutes she shouted the answer to me from the till area, which I thanked her for.
However, shortly after that I overheard her and colleagues laughing about my question and making comments like “did she really ask that?” One of them even looked over at me while laughing. This happened in front of other customers and made me feel quite embarrassed.
Asking what material jewellery is made from is a perfectly normal question, especially for quality or allergy reasons. I found the behaviour unprofessional and disrespectful, which unfortunately left me with a very negative impression of the store. Because of this experience, I will not be returning.
March 8, 2026
Unprompted review
Reply from FatFace - EDINBURGH
Hello,
Thank you for taking the time to leave your review.
We are really sorry to that this has happened, and this isn't what we like to hear.
Please be assured your comments have been passed directly to the relevant individuals, and further training will be provided where necessary.
Thank you,
LE
Good choice of products
Good choice of products. Easy ordering online. Returns very straightforward in store. Refund arrived very quickly.
February 10, 2026
Reply from FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - EDINBURGH
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Beautiful quality jumper
Beautiful quality jumper. Lovely colour and very warm and soft. Great sale price and delivered quickly.
January 21, 2026
Reply from FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lace tie front top
Bought online - 2 sizes of this top which was quite roomy so kept the smaller of the two. Returned the larger one to the George Street branch who are all very helpful.
I recently bought several sale tops from this shop which are good quality & a great buy in the
sale.
January 16, 2026
Reply from FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Collection from store
Collection from the store everything on time and my wife is very happy with the jumper
January 2, 2026
Reply from FatFace - EDINBURGH
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Hi you kept me informed & kept the…
Hi you kept me informed & kept the goods for me for a few days! Great service
January 4, 2026
Reply from FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
À great cardigan from a company that’s kind to the planet.
I tried on this cardigan in the Edinburgh store but they didn’t have my size in stock. The helpful assistant checked and it was in stock online, also offering to order one for me. I declined as I don’t live in Edinburgh . I did buy a very soft cotton shirt though and ordered the cardigan when I got home.
The cardigan was due to be delivered on Wednesday 22 but was actually delivered on Thursday late afternoon. The cardigan looks great with the soft white shirt under it, very pleased with product and service,
Thank you,
October 20, 2025
Reply from FatFace - EDINBURGH
Hi Kathleen,
Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Exceptional
I recently purchased an item from FatFace, and I couldn't be more pleased! The quality of the products were exceptional—it's clear that they use high-quality materials and craftsmanship. The fit is perfect, and the design is both stylish and practical.
Additionally, I was pleasantly surprised by the timely delivery. My order arrived right on schedule, well-packaged, and in perfect condition. It's always a relief to receive an order promptly, especially when you're excited about a new item! Overall, my experience with FatFace has been fantastic, and I highly recommend them for anyone looking for quality clothing with reliable service.
August 28, 2025
Reply from FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
GOOD EXPERIENCE
GOOD EXPERIENCE
I am very pleased with the quality of the items ordered and received. The order was in store ready for collection on the due date. Customer service was also good.
August 25, 2025
Reply from FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Did not receive an email to say my…
Did not receive an email to say my order was ready to collect.
When I asked the sales assistant in the shop why this might be , she replied abruptly ' I don't know"
August 11, 2025
Reply from FatFace - EDINBURGH
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
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