Excellent shopping experience! Delivered following day and both the Simone dress and the gorgeous waistcoat were the usual great quality garments, superbly styled and great fit. Kept well advised on... See more
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Superstar service , The team here are brilliant, Fast , Friendly & Efficient ! This was our 4th pick up, So it’s great to see such high standards maintained over different dates ! Managed to get... See more
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Had to do a couple of transactions in fat face, in their store in Edinburgh George St. The way that the Young store assistant handled our transaction was exemplary. I cannot praise her highly enough a... See more
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Unfortunately, both my husband’s size large Brooke zip through hoodie and my size medium Jen textured hoodie were huge. We normally buy these sizes from Fat Face, but sadly neither hoodies fitted on t... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
69 George Street, EH2 2JG, Edinburgh, Lothian, United Kingdom
- 01312 251568
4.7
Excellent
192 reviews
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Reply from FatFace - EDINBURGH
Thank you for taking the time to leave your review. We're sorry to hear that your order took so long to arrive, we understand that this is disappointing, and we will work hard to ensure that delays are minimised moving forwards. Take care, LE
Love the choice of sizes on cute clothes…
Love the choice of sizes as well as styles. So nice to have the choice of cute clothes
June 26, 2025
Reply from FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fast, easy, friedly service
Fast to arrive at store, my favourite shop for lovely animal sock designs! Quick and easy to pick up, friendly staff.
June 4, 2025
Reply from FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great shorts, great service
Really nice shorts, exactly as I hoped. Excellent service in the shop when collected. Lovely staff. Efficient.
May 29, 2025
Reply from FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Live the skirt!
I love the skirt. I found that the first skirt I bought was faulty. I was able to order a replacement right away online, and when I returned my original purchase, the staff could not have been more helpful. My refund came through in three working days. Well done Fat Face! Again!
May 22, 2025
Reply from FatFace - EDINBURGH
Hi Dorothy,
Thank you for sharing your experience. We're so pleased to hear you love the skirt and that the return and refund process went smoothly. It's great to know our team was able to help quickly and make things right.
Take care, LE
Quality was good
Had to get a refund as too big, but handled very quickly and money in the bank immediately Quality was good
May 1, 2025
Reply from FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! Take care, CM
Options of bigger sizes
Being able to find options in my size (14-16). Many stores never have many options this size, so I don't even bother going.
April 28, 2025
Reply from FatFace - EDINBURGH
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love the style and quality of the…
Love the style and quality of the cardigan. Arrived on time , quick fast delivery.
April 30, 2025
Reply from FatFace - EDINBURGH
Good afternoon, I am so please to hear your positive shopping experience. Thank you, CM
Reply from FatFace - EDINBURGH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Thank you Trustpilot
Thank you Trustpilot. After posting 1 star review regarding my deleyed order and no correspondence with FatFace, suddenly the next day the order appeared to be ready for collection.
April 9, 2025
Unprompted review
Reply from FatFace - EDINBURGH
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Edinburgh store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Very pleased with handbag I ordered…
Very pleased with handbag I ordered online & the service I received in the shop when I collected it.
April 6, 2025
Reply from FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great experience at Edinburgh store
We visited the Edinburgh George Street store over the weekend. The staff are always so friendly and welcoming. The clothes are great quality and I found a pair of jeans that fit perfectly!
March 15, 2025
Unprompted review
Reply from FatFace - EDINBURGH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
FATFACE
Very helpful and not in your face staff 🙂. Lara served us in Edinburgh's George Street store.
Great value for item purchased. 👍
Definitely shopping there again.
FATFACE has a wide range of items on display, always worth a pop in shop while in the city centre.
March 6, 2025
Unprompted review
Reply from FatFace - EDINBURGH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CT
The item I ordered was a perfect fit
The item I ordered was a perfect fit, but I could have exchanged it at the shop if I had wanted. It arrived in the shop ahead of scheduled date and the process of picking it up was quick and straightforward. After placing my order I was informed regularly about its "journey".
January 16, 2025
Reply from FatFace - EDINBURGH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Besides the overall good quality of…
Besides the overall good quality of clothing, website is easy to use. Staff members at the Edinburgh store are welcoming, friendly, and exceptionally helpful. Overall, it’s been a wonderful experience!
January 9, 2025
Reply from FatFace - EDINBURGH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - EDINBURGH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
1st time Fat Face user.
Almost lost a point because there was a delay in getting my order to the shop for collection. I was kept well informed and was happy with everything else. Would happily use again. 👍
December 16, 2024
Reply from FatFace - EDINBURGH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
satisfied customer
Items arrived prompt, happy with quality, I'm a regular customer in store and online. One of my preferred stores to shop.
December 15, 2024
Reply from FatFace - EDINBURGH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Informed immediately was delay in pick…
Informed immediately was delay in pick up time. Shop assistant helpful and friendly on pick up.
December 14, 2024
Reply from FatFace - EDINBURGH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
We love the pajama bottoms but I’m…
We love the pajama bottoms but I’m disappointed that you no longer offer the ‘short’ length. Please reconsider and bring back that option
December 11, 2024
Reply from FatFace - EDINBURGH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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