Excellent shopping experience! Delivered following day and both the Simone dress and the gorgeous waistcoat were the usual great quality garments, superbly styled and great fit. Kept well advised on... See more
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Superstar service , The team here are brilliant, Fast , Friendly & Efficient ! This was our 4th pick up, So it’s great to see such high standards maintained over different dates ! Managed to get... See more
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Had to do a couple of transactions in fat face, in their store in Edinburgh George St. The way that the Young store assistant handled our transaction was exemplary. I cannot praise her highly enough a... See more
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Unfortunately, both my husband’s size large Brooke zip through hoodie and my size medium Jen textured hoodie were huge. We normally buy these sizes from Fat Face, but sadly neither hoodies fitted on t... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
69 George Street, EH2 2JG, Edinburgh, Lothian, United Kingdom
- 01312 251568
4.7
Excellent
192 reviews
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Everything good.
Good choice, easy to order and quick turnaround for collection. Very nice staff
April 27, 2023
Reply from FatFace - EDINBURGH
Hi there,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful staff in Edinburgh
May 1, 2023
Reply from FatFace - EDINBURGH
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with our service.
Have a lovely day!
Take care, SK
Ordered online kept updated on delivery…
Ordered online kept updated on delivery and pick up at store all very efficient and quick and friendly staff
April 29, 2023
Reply from FatFace - EDINBURGH
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Reply from FatFace - EDINBURGH
Hi Kim,
Thank you so much for this review!
It's so great to hear that you are happy with the service you received from our store colleagues. We hope that you love your items and that you continue to have great experiences with us.
Have a lovely day!
JH
Star performers!
FatFace is my go to for most of my clothing! I love the feel of the shops, which are well laid out; your staff are always cheerful and friendly; and your clothes are lively and fit so well.
I’ve bought a number of items recently, and your folk at Edinburgh George St and at North Berwick are so good! Very well done.
April 20, 2023
Reply from FatFace - EDINBURGH
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
System Error but Customer pays the Price!
My order was refunded despite never receiving an email or text to say it had arrived in store. A system error apparently. Unfortunately for me I missed out on my 20% discount as a result. Back to full price!! Not impressed with customer service response. The discount should have been honoured as it was a FatFace error…
April 17, 2023
Reply from FatFace - EDINBURGH
Hi there. I am sorry to hear this. We can see from your order that the 20% was taken at the final checkout before the order was sent to store, so you did indeed purchase the items at the discounted price. Should you need any further assistance regarding this however, please write to us at customerservices@fatface.com - RS
Reply from FatFace - EDINBURGH
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Excellent customer service kept up to…
Excellent customer service kept up to date re delivery
March 1, 2023
Reply from FatFace - EDINBURGH
Hey Helen,
Thank you for your review.
So pleased you received excellent service whilst shopping with us. I hope you enjoy wearing your new clothes!
Take care, CT
Stuart is fab!
Stuart couldn’t have been more helpful, he ran to the stockroom three times grabbing different Jean styles and sizes for me and was so friendly and polite the whole time! Thanks so much, definitely made me want to return to the store.
January 4, 2023
Unprompted review
Reply from FatFace - EDINBURGH
Hi Heather, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful friendly staff
Helpful friendly staff. Processed my refund without any problems even though I did not have all the relevant paperwork with me only my phone record
December 22, 2022
Unprompted review
Reply from FatFace - EDINBURGH
Good Afternoon
Thank you for your review and for sharing your recent in store experience with us. Please be assured that this will be passed onto the crew members involved for you.
I hope you have a great Christmas.
EP
Reply from FatFace - EDINBURGH
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Take care, EP
Reply from FatFace - EDINBURGH
Thank you for your 5* review!
Your lovely feedback is very much appreciated!
Take Care, TG
Excellent customer service post sale
Purchased few items online, delivery was prompt, and products of the quality expected. I had to return a pair of shoes (size too big) and the staff at the shop were really lovely and fuss free.
November 4, 2022
Reply from FatFace - EDINBURGH
Thank you for your lovely review. I will forward this information over to our amazing crew in store! - RS
Very friendly helpful customer service
Very friendly helpful customer service, it's now my favourite shop
October 4, 2022
Reply from FatFace - EDINBURGH
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Amazing customer service from Tara in…
Amazing customer service from Tara in Edinburgh George St store - warm, personable, friendly and efficient service that left me smiling :)
October 1, 2022
Unprompted review
Reply from FatFace - EDINBURGH
Good Afternoon Conor
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
Reply from FatFace - EDINBURGH
Hi Rowena, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - EDINBURGH
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Change your software for PayPal returns…
Change your software for PayPal returns in store and also get your store renovated in Edinburgh George street as metal is falling apart.
I had paid for my item in full and I even informed staff and manager about it been fully paid but they said I can’t return in store. Also my new top got worn due to metal on your till broken which was sello-taped and taped was pealed. If you are charging good money for clothes, you might as well get your shop till repaired.
September 6, 2022
Reply from FatFace - EDINBURGH
Hi there, thank you for taking the time to leave your review. I am sorry to hear that you have had trouble with a return in store. You can return PayPal in store if you paid in full. If you paid in three instalments, you need to return to the item via the post. Take care, LE
Ordered on line and item was ready to…
Ordered on line and item was ready to collect within a couple of days. Excellent.
August 1, 2022
Reply from FatFace - EDINBURGH
Hi Eileen, Thank you for your review, this is great to hear! Take care - ES
Online Order
Couldn’t find my size in a top I liked in store, so the friendly helpful salesperson suggested ordering online. The whole process was very smooth with quick shipping.
June 22, 2022
Reply from FatFace - EDINBURGH
Good morning Elle,
I am so happy to read what a positive experience you had in the Edinburgh store and online. I will be sure to pass this on to the wonderful team.
Take care DW
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