Staff in store excellent in all ways. Directed me to website for specific items they checked were on website and wrote details down for me. Offered to order online in store but I wanted to look at sit... See more
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I had a recent problem with Fatface regarding a gift card. On both occasions I went into the shop, my enquiries was dealt with one of the managers called Maxine. Whereas I had a negative experience wi... See more
Company replied
Website easy to find products, and it’s always helpful to go into a store to see the item so you know exactly what you’re ordering in size needed if not in store! Products delivered are of an excellen... See more
Company replied
Visited Exeter store to return a sale item within the 14 day return period. Very pleased to discover that the company had recently extended the returns period to for sale items to 28 days which m... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 4/5 Princesshay, EX1 1GE, Exeter, Devon, United Kingdom
- 01392 982018
4.7
Excellent
273 reviews
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Helpful assistant took me with clothes…
Helpful assistant took me with clothes to cubicle
Find clothes on top rails very difficult to get down had to ask for help, I am 5,-4 inches
March 17, 2023
Reply from FatFace - EXETER 2
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase!
Have a great day!
Take care, EP
I visited the Fatface Exeter store today
My experience at the Fatface store in Exeter today was very positive. The sales staff who assisted me were very helpful indeed. I wanted to puchase some tops for my partner from the Ladies Section. Being a man, I was finding the choice and sizing difficult to navigate and the pressure for me was on top. They were very helpful, refreshingly upbeat and eager to help me. They swiftly ordered the sizes I needed...
Thank You to the Team at Fatface Princesshay in Exeter. Highly Recomended!
March 25, 2023
Reply from FatFace - EXETER 2
Hi Paul
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - EXETER 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - LB
Great service Fat face Exeter
Great service at Fatface Exeter men’s department yesterday. Very friendly helpful staff. So good to have a large separate section for men.
My husband spent ages trying on many items to find what suited him. We felt very relaxed and welcome. We will be back.
February 24, 2023
Unprompted review
Reply from FatFace - EXETER 2
Thank you for your lovely review. We are thrilled to hear that you had such an amazing experience in our store. We will share this with our wonderful team! - RS
I love Fat Face.I love their…
I love Fat Face.I love their style,atmosphere,everything.
September 15, 2022
Reply from FatFace - EXETER 2
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
The young lady behind the counter…
The young lady behind the counter [Alexander] was so pleasant she made the shopping experience brilliant
January 8, 2023
Unprompted review
Reply from FatFace - EXETER 2
✨Alexxxx✨. We just love hearing of our amazing team doing what they do best! Serving you guys! Thank you so much for your review! - RS
Lovely young ladies at the Exeter…
Lovely young ladies at the Exeter store, polite and smiley 👍
January 7, 2023
Unprompted review
Reply from FatFace - EXETER 2
🎉 G'WAN EXETER!
So happy to hear of your amazing experience in our store. Thank you for your lovely review
Fantastic manager!
I had a recent problem with Fatface regarding a gift card. On both occasions I went into the shop, my enquiries was dealt with one of the managers called Maxine. Whereas I had a negative experience with customer services via the phone and on the website, Maxine was absolutely brilliant. She treated me like a human being, has excellent customer service, is friendly and understanding, even though it was 3 days before Christmas and I'm sure she was fed up with the public by then! So thank you.
December 22, 2022
Unprompted review
Reply from FatFace - EXETER 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The staff are always super friendly and…
The staff are always super friendly and helpful.
November 8, 2022
Reply from FatFace - EXETER 2
Hi Kirsty, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Stress free Christmas shopping. I bought a number of items in the…
I bought a number of items in the FatFace online sale for Christmas presents. They turned up very promptly. I kept three items and returned three items to the local branch in Exeter. The returns were processed, no questions asked, and my refund was back in my account within a couple of days. I now have three great gifts for my sisters and experienced the most hassle free Christmas shopping ever!
November 7, 2022
Reply from FatFace - EXETER 2
Hi Steven, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Delivered as expected.
November 11, 2022
Reply from FatFace - EXETER 2
Thank you for your review. We deeply appreciate your feedback and we are pleased to hear that you are happy with your order :) - RS
I placed an online order during recent…
I placed an online order during recent sale, all items delivered within days and without any issues. Excellent quality sale items. I also find that when I visit the Exeter branch the staff are really helpful, welcoming and friendly. I love FatFace so no complaints from me 😊
October 23, 2022
Reply from FatFace - EXETER 2
Thank you so much for your wonderful review. We are so pleased to hear that you are happy with your experience when shopping with us. Your wonderful comments will be shared with our team in store! - RS
Reply from FatFace - EXETER 2
Good afternoon, Jeanette
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Exeter store.
Take care, JB
very helpful and supportive staff
very helpful and supportive staff, the fact that they were mature ladies i felt connected with my wife (also mature) in getting sound advice
MM
November 1, 2022
Unprompted review
Reply from FatFace - EXETER 2
Hello Mark,
Thank you for your 5 star review.
I am so pleased to hear you had a great experience whilst shopping in our Exeter store. It's wonderful to hear our crew were helpful and have you advice with your purchases. We hope to welcome you in store again soon.
Have a good day!
Take care, CT
Always love to shop in our local store…
Always love to shop in our local store Exeter,the staff are always so helpful and friendly.
October 18, 2022
Reply from FatFace - EXETER 2
Hi there, Thank you for your review. I'll be sure to pass your feedback on to the Exeter store. CD
Excellent quality clothing
Excellent quality clothing, polite and friendly staff. No hassle returns. I shop for many years in Exeter store, always happy with the experience
October 8, 2022
Unprompted review
Reply from FatFace - EXETER 2
Good afternoon Viola,
Thank you for your 5* review. It is great to read such positive comments about our Exeter store. Please be assured that these comments will be passed on to the team.
Have a great day!
Take care, EG
I bought a lovely leather jacket
I bought a lovely leather jacket, I'm over moon with the quality and the price tag make it perfect, as I has been searching for some time.
It feels soft and well made would highly recommend.
October 8, 2022
Unprompted review
Reply from FatFace - EXETER 2
Thank you for the 5*! We are happy that you are pleased with our items! - RS
I always find the staff in Exeter store…
I always find the staff in Exeter store to be friendly and extremely helpful. I love the new collection and all items fit in one size, unlike other brands.
The store is always laid out well with ideas about how to mix and match.
The service there is excellent.
September 25, 2022
Reply from FatFace - EXETER 2
Good Morning
Thank you for leaving us this review about your in store shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
had a good experience
had a good experience, staff where friendly and, would come back again
September 28, 2022
Unprompted review
Reply from FatFace - EXETER 2
Hi Susan, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
All ways helpful friendly staff.
August 27, 2022
Reply from FatFace - EXETER 2
Good afternoon Rebecca,
Thank you for your 5* review. It is great to hear such positive feedback about our Exeter Store. Please be assured this feedback will be passed on to the team.
Take care, EG
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