Clothes great and staff really helpful but shorts were badly wrongly sized . Dresses good material Bluelight Discount suddenly reduced
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See what reviewers are saying
Purchased some tee shirts and shirts from the Keswick shop. Extremely helpful and pleasant young lady who served me. The shirts were well received by the recipient, good quality and a good fit. Excell... See more
Company replied
Visited your shop in Keswick. Liked leather ankle boots. Assistant very helpful but my size not available. She suggested ordering on-line which I did.Also got 15% off as new customer. Collected in Gla... See more
Company replied
Visited Fatface Keswick, Cumbria this afternoon. What a lovely friendly experience. The staff, especially Sharron, were very helpful. I love my purchases, made even better by being reminded to use my... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
49/51 Main Street, CA12 5DS, Keswick, Cumbria, United Kingdom
- 01768 780910
4.9
Excellent
131 reviews
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Fabulous customer service
This is my new favourite place I love it
Went to Grassmere Lake district on my holidays
Saw a lovely top and dress the shop in Keswick didn't have my size . They rand ambleside and I picked up from there
Thankyou very helpful ☺️
July 31, 2023
Reply from FatFace - KESWICK 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
The service you'll never get on-line
Having searched online (as no Fatface near me) for a pair of Boris the Badger slippers, but they only had S & M. While down the lakes for a hike, I went into the shop to enquire. Although there were none on display, both assistants first checked the e-stock and although it didn't show any, they went for a search in the store room ......and came back with M & L sizes!!
I purchased the L and had a bit of banter & laugh with the staff. You cannot get this experience on line. Thank you ♡
July 30, 2023
Unprompted review
Reply from FatFace - KESWICK 2
Thank you for your 5* review regarding your recent visit to our Keswick store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Excellent service helpful staff in…
Excellent service helpful staff in cumbrian stores i called in and speedy delivery service
June 21, 2023
Reply from FatFace - KESWICK 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - KESWICK 2
Thank you for your feedback regarding your recent visit to our Keswick store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Wasn’t delivered on the day it was…
Wasn’t delivered on the day it was suppose too. Birthday present idea ruined
June 11, 2023
Reply from FatFace - KESWICK 2
Thank you for taking the time to leave us this review. After looking into this for you I can see that a member of our team has reached out to you find a resolution for you. If there is anything else we can support with, please do not hesitate to get in touch by emailing us at customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. All the Best – CD
Excellent service
June 7, 2023
Reply from FatFace - KESWICK 2
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
Excellent
As always Excellent service,Good Communication From beginning to delivery.
Quick Delivery.
Easy Return and refund from the shop.
Would not hesitate to recommend to family and friends.
March 26, 2023
Reply from FatFace - KESWICK 2
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – LB
Lovely service in Keswick shop
November 15, 2022
Reply from FatFace - KESWICK 2
Good Evening
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great evening.
Take care, EP
Reply from FatFace - KESWICK 2
Hi Helen,
Thank you for your feedback the crew at the Keswick store. It is so wonderful to read about the great experience you had instore.
Take care - KS
On giving a friend a gift voucher for…
On giving a friend a gift voucher for £20 she went to Keswick Fat face to redeem it but was told there was no money on the card. On returning the card to me I took it to Northallerton to check it and it was confirmed it was validated. It was a disappointing experience for my friend and I. Staff members should have full knowledge how to redeem all of the vouchers used for your store to prevent embarrassing experiences for would be customers.
October 23, 2022
Reply from FatFace - KESWICK 2
Good Morning Debbie
Thank you for your review.
I am so sorry to hear of your recent experience in our stores. Please be assured that this will be passed onto the appropriate department to look into further internally and take the appropriate action to ensure that this does not happen again.
Have a lovely weekend.
EP
Friendly but professional staff ready…
Friendly but professional staff ready to help!
November 3, 2022
Reply from FatFace - KESWICK 2
Thank you so much for taking the time to leave us a 5* review.
It's great to hear you were happy with the service received.
Have a lovely afternoon! TG
After visiting the Keswick branch and…
After visiting the Keswick branch and purchasing. Staff were very helpful and friendly. Enjoyable shopping experience
September 23, 2022
Reply from FatFace - KESWICK 2
Hi Cat, Thank you for leaving us your 5 star review. I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you! - ES
Reply from FatFace - KESWICK 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very helpful and friendly staff
August 24, 2022
Reply from FatFace - KESWICK 2
Hi Susan, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I love this company!!
I love this company!!! Great products and customer service. Delivery by Evri is super. I’ve shopped with Fat Face for a long time and have always been happy, even if there has been a bit of a hiccup it’s always resolved.
August 23, 2022
Reply from FatFace - KESWICK 2
Good Morning,
Thank you for taking the time to post a review. Have a lovely rest of your week! -KC
Most helpful manager in store
Most helpful manager in store, purchased two items, one which he discounted as i previously had purchased earlier that day, shop well presented clean and tidy, wish fatface would open back up in durham again i do prefer shopping face to face rather than online, so i guess more trips to keswick in future are needed.
July 7, 2022
Unprompted review
Reply from FatFace - KESWICK 2
Good Morning Anita
Thank you for your review.
I am so pleased to hear of your recent experience in our Keswick store. Please be assured that I have passed this onto the crew members involved for you.
Have a lovely weekend. EP
Lovely helpful friendly staff
June 17, 2022
Reply from FatFace - KESWICK 2
Good afternoon Amanda!
I am so happy to read what a positive experience you had in the Keswick store. I will be sure to pass this on to the wonderful team.
Enjoy your weekend - DW
Fantastic customer service from…
Fantastic customer service from Elizabeth visiting your Keswick shop today. Fat face always gets it right.
April 22, 2022
Unprompted review
Reply from FatFace - KESWICK 2
Hi Mave, thank you for your review on the Keswick store - this will be passed on to the team! Take care, LE
Very helpful staff
I visited the Keswick store today and even though it was fairly busy, the assistants were very helpful. I needed some different sizes in the changing room and one assistant in particular was very patient and helpful. I didn’t catch her name but she said it was only her second day. She did a great job helping me, thank you!
April 15, 2022
Unprompted review
Reply from FatFace - KESWICK 2
Good Morning Katy
Thank you for your 5* review.
I am so pleased to hear of your recent experience in our Keswick store, please be assured that I will pass this onto the crew member involved for you.
Have a lovely Easter. - EP
Exceptional service from Raymond in FatFace Keswick store
I visited FatFace Keswick to get pants for my Dad after he was discharged from hospital. After explaining why I was buying them, Raymond guided me on the best selection and really empathised as his Dad had recently had the same knee op. It's rare to receive such warm, friendly service in shops and I really appreciated Raymond's help. I love FatFace's clothes in any case, the friendly customer service provided by Raymond is the icing on the cake. Thank you so much to the FatFace Keswick team, you turned a chore into a pleasure.
April 15, 2022
Unprompted review
Reply from FatFace - KESWICK 2
Good Morning Josie
Thank you for your 5* review and for taking the time to pass on such lovely feedback to us regarding your recent experience in our Keswick store. Please be assured that I will pass this onto the crew member involved for you.
I hope you have a lovely Easter.
- EP
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