Rojeen!!! You saved my life & my feet with your epic customer services & we had a giggle at the same time! Guys, I broke my heels and needed a quick comfortable pair of shoes…Dilemma, I was weari... See more
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The staff at London Bridge Station are so lovely, accommodating and helpful, they give their opinion on if the garment fits well, other options. I feel very welcomed. The quality is great and very co... See more
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The care and friendliness of the staff who are truthful and honest in their opinions and won’t sell you anything in appropriate The only problem is that for click and collect you have to go to Waterl... See more
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Good quality clothing but the customer service in your London Bridge store was not the best. I returned a few children's clothing yesterday and was told in future to use other stores because they did... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 118 London Bridge Station, SE1 9SP, London, London, United Kingdom
- 020 7620 3044
4.8
Excellent
92 reviews
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I love FatFace for their quality :)
April 25, 2023
Reply from FatFace - LONDON BRIDGE
Good afternoon, Miss Ahmed
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the items you received. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Happy shopper
This top is so flattering in shape and design. I am a size 14 but decided to go up a size because of the shirring on the bodice which is so pretty. ...I did the right thing as it is a perfect fit. The colour and pattern are perfect and the quality seems as you would expect from FatFace. The shirring on the sleeves is utterly feminine . I am delighted
April 21, 2023
Reply from FatFace - LONDON BRIDGE
Thank you for your wonderful review. We deeply appreciate your feedback, and we are elated to hear of your positive shopping experience with us! - RS
Mavra and Valentina helped me buy some…
Mavra and Valentina helped me buy some clothes before my trip to Spain. Both ladies were excellent and made me feel very welcome. Superb customer service throughout, hope to see them again!
April 2, 2023
Unprompted review
Reply from FatFace - LONDON BRIDGE
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Wow- what a superb team
Wow- what a superb team - friendly, keen to help and patient! One of the best shopping experiences I’ve had this year - a true delight! Thanks so much Evalena and Valentina, you made the whole experience a true delight and ended up buying loads of really great stuff
February 10, 2023
Unprompted review
Reply from FatFace - LONDON BRIDGE
Hi Juliette
Thank you so much for your lovely review on our London Bridge store - this is so lovely to hear and I will pass your comments on to the relevant department.
Thank you, LE
Great team at FatFace London Bridge
Great team at FatFace London Bridge with Lara, Evalena and Grace!
Lara and Evalena were very helpful. Many thanks!
January 14, 2023
Unprompted review
Reply from FatFace - LONDON BRIDGE
Hi Audrey, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great staff and choice!
I went in to the store and was helped by Valentina and Evalena. Both were fantastic at helping me find the right clothes. They found the right size and style to suit me and offered authentic customer service with smiles and laughs. Really would recommend this store if you want some good service!
October 9, 2022
Unprompted review
Reply from FatFace - LONDON BRIDGE
Hi Stephen,
Thank you so much for this review! We really appreciate your feedback and will ensure that it is passed on to the store team. Many thanks, SC
Great quality but clothes a little snug…
Great quality but clothes a little snug fitting XL, never used to be a problem.
December 1, 2022
Reply from FatFace - LONDON BRIDGE
Good afternoon, Michael
Thank you for your feedback regarding your recent online order.
Your custom and feedback is important to us, and I promise you that the feedback you have given is documented and passed onto the relevant parties. We hope you continue to enjoy shopping with us.
Take care, JB
Reply from FatFace - LONDON BRIDGE
Good Evening
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great evening.
Take care, EP
Smiley…Great customer service..super efficient…
Great customer service..super efficient on returns service..a pleasure to shop from the London Bridge Fat Face Store.
November 30, 2022
Unprompted review
Reply from FatFace - LONDON BRIDGE
Good Evening
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great evening.
Take care, EP
Excellent service at London Bridge station branch
I went to the London Bridge station Fatface on Thursday evening to try on some boots. The two saleswomen were extremely friendly and helpful, making me feel very comfortable in asking for different types and sizes and showing me the changing room. It was a pleasure to shop there!
November 24, 2022
Unprompted review
Reply from FatFace - LONDON BRIDGE
Hi Jenna,
Thank you for your feedback the crew at the London Bridge store. It is so wonderful to read about the great experience you had instore.
Take care - KS
Love FatFace
The clothes are just outstanding and the store service really amazing. It is difficult to find both in a brand nowadays.
November 1, 2022
Reply from FatFace - LONDON BRIDGE
Hi Priyanka,
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours!
Have a great day! KS
London Bridge Review From a Canadian with Lost Luggage!
Went to the FatFace at London Bridge station as we were looking for clothes because our luggage got lost! Eralena or Evalena (I’m unsure of the spelling) and Grace were amazing and wonderful and great to talk too! We got some awesome socks as well :) It was such a relief of everything and great to have a conversation with them. I truly recommend going to FatFace at London Bridge Station any day, because you’re in for a real treat from those ladies!
November 11, 2022
Unprompted review
Reply from FatFace - LONDON BRIDGE
Good Morning
Thank you for your review.
I am so pleased to hear of your recent experience in our London Bridge store please be assured that I will pass this onto the crew members involved for you.
EP
The dress was advertised very well
The dress was advertised very well. It made me like and want the dress. Had it in my size
The bonus, it was in the sale. I liked the colour, brown
And suggested colours for accessories,.
The delivery was great, no waiting, came within a few days. Would recommend Fat face.
October 15, 2022
Reply from FatFace - LONDON BRIDGE
Good Morning June
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Reply from FatFace - LONDON BRIDGE
Thank you so much for taking the time to leave us a 5* review.
We are pleased to hear you were happy with the service received.
Take Care, TG
I ordered two dresses which arrived…
I ordered two dresses which arrived within two weeks.
The dresses fitted well and I love the colour of them.
Both dresses are an asset to my wardrobe.
October 7, 2022
Reply from FatFace - LONDON BRIDGE
Good afternoon, Mary
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the quality of the dresses you received. I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
I bought a lovely red/ rust maxi dress…
I bought a lovely red/ rust maxi dress at London Bridge. The staff were super helpful and gave me advice on what colour cardigan to wear. The dress made me feel like a million dollars and I wore it to a wedding!
September 1, 2022
Reply from FatFace - LONDON BRIDGE
Hi Marion, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Thank you London Bridge ladies!
Because so many FatFace stores have closed (no stars for that!) I had a dress ordered online to return and rather than going to the Post Office and as I was going to be at London Bridge station, I decided to return my dress to the store there. Stupidly I had brought the wrong paperwork with me so it didn't apply to the dress I was returning. The two ladies working there couldn't have been more helpful and worked out another way of getting me my refund, all with friendly smiles. Top service, thank you!!
August 27, 2022
Unprompted review
Reply from FatFace - LONDON BRIDGE
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, KC
Perfect I bought two linen shirts pink …
Perfect I bought two linen shirts pink and white… loving them
August 27, 2022
Reply from FatFace - LONDON BRIDGE
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I love this dress it is super flattering
August 26, 2022
Reply from FatFace - LONDON BRIDGE
Hi Susan, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The customer service here was…
The customer service here was absolutely fabulous. The two women working there on 11-8-2022 were not only friendly, they were extremely helpful and kind. Thank you for the bandage for my daughter's foot! The bee socks rock and the shoes fit her perfectly.
August 17, 2022
Unprompted review
Reply from FatFace - LONDON BRIDGE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
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