Rojeen!!! You saved my life & my feet with your epic customer services & we had a giggle at the same time! Guys, I broke my heels and needed a quick comfortable pair of shoes…Dilemma, I was weari... See more
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The staff at London Bridge Station are so lovely, accommodating and helpful, they give their opinion on if the garment fits well, other options. I feel very welcomed. The quality is great and very co... See more
Company replied
The care and friendliness of the staff who are truthful and honest in their opinions and won’t sell you anything in appropriate The only problem is that for click and collect you have to go to Waterl... See more
Company replied
Good quality clothing but the customer service in your London Bridge store was not the best. I returned a few children's clothing yesterday and was told in future to use other stores because they did... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 118 London Bridge Station, SE1 9SP, London, London, United Kingdom
- 020 7620 3044
4.8
Excellent
92 reviews
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Helpful staff who know the products
I always have problems finding trousers long enough 36" inside leg. I went into this shop just for shorts - however the helpful guy in the shop not only found me some but also showed some long pants that fitted also! I was surprised that he found some to say the least and was very helpful and knew the products and so bought shortsand long trousers. Genius!
August 4, 2022
Unprompted review
Reply from FatFace - LONDON BRIDGE
Hi Michael,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received in the London Bridge Store . We hope you enjoy your new purchase.
Have a great day! DW
Valentina and Tracy provided the best…
Valentina and Tracy provided the best assistance for me!
Really thankful they were able to help me in a wardrobe crisis at London Bridge!
Thank you again ladies... the pins came in handy :D
August 1, 2022
Unprompted review
Reply from FatFace - LONDON BRIDGE
Hi there, thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our London Bridge store - this is great to hear. Take care, LE
Reply from FatFace - LONDON BRIDGE
Good afternoon, Marisa
Thank you for leaving us this review about your instore shopping experience at London Bridge, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Take care, JB
Poor customer support
Wouldn't reimburse me when returning items, wanted to give me gift card as the amount on the receipt did not say how much the gift card was for. When I called head office they said that the person could have called them and they would have been able to handle it. Now I have to carry items to a post office after already carrying them all the way to the store. I used to LOVE that brand, not sure I'll buy from them again after this. Very poor customer support.
July 4, 2022
Reply from FatFace - LONDON BRIDGE
Hi Laure, Thank you for your review. I am very sorry to hear of your poor experience in our London Bridge store. Please be assured that your feedback will be passed on to the store and the area manager. Again, we truly apologise for any disappointment caused and if you need anything else, please contact us via phone, live chat or email. Take care, - ES
Very good value
Very good value, I bought a dress and I love it, I also bought a scarf.
I recommend this company.
January 26, 2022
Reply from FatFace - LONDON BRIDGE
Hi Heather,
Thank you for your recent 5 star review. I am so pleased to hear that you love your recent purchases and that you would recommend us means a lot.
Have a great day. LM
Great quality
January 25, 2022
Reply from FatFace - LONDON BRIDGE
Hello,
Thank you for your 5* review.
I am so glad to hear that you were happy with the quality of our product. We hope you enjoy your new purchase.
Have a great day! LM
The staff is very friendly
The staff is very friendly. I wanted to exchange a pair of slippers for a bigger size but they didn't have the shoe size at the store, so she called other FatFace stores in London to check if they have the size I wanted. Very good experience and my slippers are great!!
January 7, 2022
Unprompted review
Reply from FatFace - LONDON BRIDGE
Good Afternoon Cynthia
Thank you for your 5* review.
I am so pleased to hear that you are happy with your recent purchase and experience in one of our Fatface stores. Please be assured that this will be passed onto the crew members involved for you.
I hope you have a lovely weekend.
- EP
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