Fabulous service in the Lytham branch. Clothes are superb quality and all members of staff were friendly and helpful. I had to exchange for a different size which was dealt with straight away. An exam... See more
Company replied
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Purchased demi blue midi regular. Being 5ft 1in came just above ankles and was a perfect fit. I was also looking to purchase the Elsa Ivory Woodblock dress which being maxi was too long. Sales assista... See more
Company replied
I ordered some clothes to be picked up in store, I am disabled and use a mobility scooter and the young man who served me couldn’t be more helpful. He offered to bring out a ramp if I wanted to have a... See more
Company replied
Dress is pretty, but flimsier that I expected based on the photo online. It seems to be a very generous fit so I would advise buying one size down. Staff were helpful.
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
19 Market Square, FY8 5LW, Lytham, Lancashire, United Kingdom
- 01253 732893
4.7
Excellent
205 reviews
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Great service
The order arrived quickly to store and I was very happy with the dress. Returning an unwanted item was easy with the refund processed the same day.
The staff in the shop were friendly and helpful too.
May 10, 2024
Reply from FatFace - LYTHAM
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Lytham store to be so friendly. I will be sure to pass your comments on to the team.
All the best, MM
Easy to order online and have the order…
Easy to order online and have the order delivered to my local FatFace store, this then gives me the opportunity to brows the stock at my local store.
May 2, 2024
Reply from FatFace - LYTHAM
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
As always
As always, polite, friendly and very helpful staff. Very satisfied.
May 9, 2024
Unprompted review
Reply from FatFace - LYTHAM
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Lytham store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
Great design and price!
Ordering online and picking up in-store was an easy process. Super friendly staff in-store. Had been looking for swimwear for my daughter for a long time, she is very happy with the fit and style of fatface design.
April 20, 2024
Reply from FatFace - LYTHAM
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We look forward to welcoming you back soon!
Take care. -GM
Holiday shopping
Purchased in store & also ordered online.
Everything was done with ease & collection from shop was seamless
April 23, 2024
Reply from FatFace - LYTHAM
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service instore and online. We hope you love your order!
Take care. -GM
Excellent staff who were helpful and…
Excellent staff who were helpful and informative
April 22, 2024
Reply from FatFace - LYTHAM
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a positive experience at one of our stores. We look forward to welcoming you back soon.
Take care. -GM
Great shop.
Amazing shop in Lytham. It’s such a great customer experience visiting here.
April 13, 2024
Unprompted review
Reply from FatFace - LYTHAM
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - LYTHAM
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Good all round!
Great quality clothing, The staff in store were very helpful and ordered the item I wanted as they didn’t have it in store. It came to my home a few days later- great😊
March 24, 2024
Reply from FatFace - LYTHAM
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have had such a positive shopping experience. We look forward to welcoming you back soon!
Take care. -GM
The coat is wonderful and the staff at…
The coat is wonderful and the staff at the Lytham store were extremely helpful and friendly
March 21, 2024
Reply from FatFace - LYTHAM
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great service
In fat face in Lytham St Anne’s we had a great service from Tom and Tracey ( hope I got the names right)
Great advice and good product knowledge in a non pushy manner
February 24, 2024
Unprompted review
Reply from FatFace - LYTHAM
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at our Lytham store. We look forward to welcoming you back soon.
Take care. -GM
Easy ordering on website
Easy ordering on website. Delivered to my local store in 3 days.
February 13, 2024
Reply from FatFace - LYTHAM
Hello Brenda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Sandra & Jean 5star customer service
My husband rang the Lytham branch to see if they had a jacket - they did & Sandra kindly put it to one side until we could get there. Both Sandra & Jean were very helpful & friendly (without being pushy) we even bought another jacket too!
January 28, 2024
Unprompted review
Reply from FatFace - LYTHAM
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Nice clean well laid out shop...lovely…
Nice clean well laid out shop...lovely helpful lady in Lytham shop ⁵*
January 19, 2024
Reply from FatFace - LYTHAM
Hi there,
Thank you for taking the time to leave your 5* review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -GM
Proper Customer Service
I only went in the Lytham shop looking for socks but Sue & Jean went out of their way to help me. Congratulations on some ‘old school’ customer service
January 22, 2024
Unprompted review
Reply from FatFace - LYTHAM
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
I only popped into the Lytham store to…
I only popped into the Lytham store to have a little look on the way to work and I came out with a complete wardrobe 🤣
- I can’t thank Cam (Store manager) and Tracey (shop advisor) enough-their service was absolutely OUTSTANDING even though you could see how busy they were putting out all stock after a huge delivery.
Tracey was truly wonderful, helping me no end and made me feel so comfortable (I don’t normally enjoy shopping atall😁) both so friendly, so very helpful.
Although the shop front was super busy every customer had the same level of customer care.
The shop itself was super tidy, very organised and clean even though its ’sale time’ - I haven’t left a shop feeling so happy in a long time. Thankyou for such a great shopping experience this morning, I will definitely be back again.
I really hope Tracey & Cam are recognised for their amazing customer care, how brilliant the shop front looked and are awarded a little something from head office, they really do deserve it - if not I’ll have to buy them some cake treats myself from the bakers next door!! 🤣
Have a wonderful day!!
Ruth
January 19, 2024
Unprompted review
Reply from FatFace - LYTHAM
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Excellent staff and Customer Service
I rang to check if an item was in stock and they were extremely helpful as they were when I actually visited the store to purchase it.
December 29, 2023
Reply from FatFace - LYTHAM
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a good experience in our Lytham store. I will be sure to pass on your comments to the team.
All the best, MM
Amazing material
Checking out on a pre - order is quite a faff but love the shop . Mainly the material quality
December 12, 2023
Reply from FatFace - LYTHAM
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - LYTHAM
Hi Andy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Web site easy to navigate
Web site easy to navigate, and convenience of collecting at local store. Items bought as Christmas gifts, and were promptly delivered. Local store very pleasant and helpful.
November 29, 2023
Reply from FatFace - LYTHAM
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
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