Fabulous service in the Lytham branch. Clothes are superb quality and all members of staff were friendly and helpful. I had to exchange for a different size which was dealt with straight away. An exam... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered some clothes to be picked up in store, I am disabled and use a mobility scooter and the young man who served me couldn’t be more helpful. He offered to bring out a ramp if I wanted to have a... See more
Company replied
I am sad the only give 3 stars and this is for the lovely man at Lytham who helped me..I ordered the lola blue dress which I have been waiting to come back into stock of my size, collected from the s... See more
Company replied
Purchased demi blue midi regular. Being 5ft 1in came just above ankles and was a perfect fit. I was also looking to purchase the Elsa Ivory Woodblock dress which being maxi was too long. Sales assista... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
19 Market Square, FY8 5LW, Lytham, Lancashire, United Kingdom
- 01253 732893
4.7
Excellent
205 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FatFace - LYTHAM
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Excellent customer service
I use Fatface Lytham store regularly and although I rarely write reviews, felt compelled to say that Jude, one of the sales assistants is particularly helpful and cheery. She always makes shopping there a really positive experience. She gives great advice and nothing is too much trouble. If only everyone could be served by someone with her commitment to customer service.
August 26, 2023
Unprompted review
Reply from FatFace - LYTHAM
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Service was good but one of my…
Service was good but one of my scrunches wasn't put in my bag and as I was on a day trip couldnt go back for it. Good job they were on sale otherwise would have been really fed up.
August 22, 2023
Unprompted review
Reply from FatFace - LYTHAM
Hi Paula, thank you for taking the time to leave a review. I am glad to hear that you had good service in our Lytham branch and sorry that your scrunchie ended up being left behind! I've contacted the store to verify this and we'd love to help out. Please do get in touch by emailing us at customerservices@fatface.com - if you put 'FAO: Corrina' in the title that'll ensure it comes through to me and I can help out. Take care, CD
Reply from FatFace - LYTHAM
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with your items! Have a Great day – SK
Staff in my local store are always very helpful. Ordered item in the sale to be delivered to the store to avoid paying postage. Great that we can pick up from store now.
Staff in my local store are always very friendly and helpful.
August 8, 2023
Reply from FatFace - LYTHAM
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Online order picked up in Lytham store…
Online order picked up in Lytham store service was outstanding g Beth attentive and helpful both assistants were going above and beyond .
August 9, 2023
Reply from FatFace - LYTHAM
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Another of these brilliant Breton tops…
Another of these brilliant Breton tops for my collection ! I must have around 9 or 10... this bright blue is so cheerful I just had to have it. They are well made and wash well time after time. A true classic for everyone's wardrobe.
August 7, 2023
Reply from FatFace - LYTHAM
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
Excellent Service
I visited Fatface in Lytham St Annes at the weekend and the store was fairly busy. I was served by both Sue and Jean who were extremely helpful and nothing was too much trouble. I purchased a number of items, thanks to their help and advice. It was a pleasure to deal with such helpful staff and will visit the store again.
August 13, 2023
Unprompted review
Reply from FatFace - LYTHAM
Thank you so much for your kind comments! We are so happy to hear of your wonderful experience in our store, and we will share your feedback with our amazing team. We look forward to seeing you again soon! - RS
Very happy with the service
August 7, 2023
Reply from FatFace - LYTHAM
Thank you so much for your lovely words. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS
Really welcoming and friendly staff and…
Really welcoming and friendly staff and I got a really good bargain.
August 13, 2023
Unprompted review
Reply from FatFace - LYTHAM
Thank you for leaving us your 5 star review.
I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you!
Take care, SK
I purchased a lovely leather camera bag…
I purchased a lovely leather camera bag from Fat Face. The staff are ever so friendly and helpful. I love going in my local store.
August 3, 2023
Reply from FatFace - LYTHAM
Hello Elaine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I bought an unexpected real bargain The…
I bought an unexpected real bargain The shop is a pleasure to shop at . There are plenty of different items to choose from with an array of fabrics and colours .
The staff are always customer focused with help and advice .
August 7, 2023
Unprompted review
Reply from FatFace - LYTHAM
Good Afternoon Sandra,
Thank you for your feedback regarding your trip to the Lytham store. It is so wonderful to read such lovely feedback! Have a great day - JW
Friendly helpful store assistant s
Friendly efficient staff.when l was collecting an online order.
Went out of there way to show me other clothes in store that l enquired after.
July 22, 2023
Reply from FatFace - LYTHAM
Thank you for your 5* review regarding your recent visit to our Lytham store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
I’m a size 18 and I love these jeans…
I’m a size 18 and I love these jeans had them before and my last two pair had to be binned due to over use and holes. Will need another pair
If they are ever in stock
July 12, 2023
Reply from FatFace - LYTHAM
Good morning, Sara
Thank you for your feedback regarding your recent online order.
I am sorry to read you are chasing replacement jeans. I hope this does not deter you from shopping with us in the future.
Take care, JB
Reply from FatFace - LYTHAM
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Great in store service at Lytham but…
Great in store service at Lytham but then ordered on line. Timely delivery great products 😀
July 8, 2023
Reply from FatFace - LYTHAM
Thank you for your 5* review regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Excellent customer service today in…
Excellent customer service today in your Lytham store. Jude looked after us very well. Helping with selections, changing rooms and final purchases. Jude is a great asset to your store. We will be returning very soon.
July 5, 2023
Unprompted review
Reply from FatFace - LYTHAM
Thank you for your 5* review regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Reply from FatFace - LYTHAM
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased and the service you received. We hope you love your new items! Take care – LB
Very friendly staff
June 25, 2023
Reply from FatFace - LYTHAM
Good afternoon, Wendy
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Lytham store.
Take care, JB
Outstanding customer care
Hi
I had to return a faulty item I purchased from Fatface online. After contacting Fatface by email I was informed I could visit a Fatface store or return the item by post either for a refund or exchange. I chose to visit the Fatface store in Lytham as I had visited this store previously and always found the experience a pleasant one. I called in with my wife on Tuesday the 06/06/2023. There were two member's of staff on duty, Kam/manager and Sue/His assistant. Both were extremely helpful with outstanding customer care which was second to none!! Kam dealt with my issue quickly and in a very professional way. My wife made a purchase while I was there and both Kam and Sue treated Her with the same professional customer care. As usual it was a pleasure to visit your Fatface store in Lytham and I'm sure we'll visit again. My wife and I would like to thank both Kam and Sue for such a pleasant shopping experience...couldn't be better!
Many thanks Steve and Sheila
June 6, 2023
Unprompted review
Reply from FatFace - LYTHAM
Hello, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! KS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.