Very happy with my purchase of two pairs of summery t-shirts and shorts, ready for my holiday. I replaced these with similar items that I bought from Fat Face eight or nine years ago, which are o... See more
Company replied
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See what reviewers are saying
In the shop, I found what I was looking for very easily as everything was clearly laid out. At the changing rooms, the assistant was polite, and helpful and made sure that I knew she would get other s... See more
Company replied
I needed to try a larger size in a top I had bought. Incredibly helpful in the store. While I was there I found the perfect dress to wear at my first races at Newmarket. The dress was beautiful but... See more
Company replied
Staff were friendly and helpful, and gave good advice when I needed it. I ordered by click and collect, which worked well and was very seamless when I arrived in store. However I'm pretty sure FatF... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
3/4 Haymarket, NR2 1QD, Norwich, Norfolk, United Kingdom
- 01603 622074
4.8
Excellent
253 reviews
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Blue cotton cardigan- just what I wanted
Easy to pick up
Cardigan is just what I wanted
August 8, 2024
Reply from FatFace - NORWICH 2
Hi Rachel,
Thank you for taking the time to leave a review.
We’re happy to hear you love your new cardigan and we look forward to welcoming you back soon. Take care, LC.
Fatface Norwich crew are brilliant
Norwich staff are always super helpful, easy ordering and quick delivery to home.
July 8, 2024
Reply from FatFace - NORWICH 2
Good morning Nikki
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Returned items
I ordered a few items on line and returned the ones I didn’t want to keep to my local store. This was very quick and easy and will await my refund in the next few days.
July 19, 2024
Reply from FatFace - NORWICH 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -LA
The sweatshirt .The item came very…
The sweatshirt .The item came very quickly and I was very pleased with it only wish it had pockets in it that was a disappointment
July 7, 2024
Reply from FatFace - NORWICH 2
Hello Betty
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - NORWICH 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you found delivery to be prompt and that you are enjoying your order. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Great dress
Great dress, beautifully soft to wear! looks lovely on, even though I'm a larger size lady. I love the pattern!
June 16, 2024
Unprompted review
Reply from FatFace - NORWICH 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new purchase and that you are loving the pattern and fit of your dress. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Reply from FatFace - NORWICH 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so sorry that your items were too big. In this case, please do return these back to us and we can swiftly ensure your refund is issued for the return.
Take care, MM
Reply from FatFace - NORWICH 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have received such great service!
Please do not hesitate to get in touch with our friendly customer service team if you need anything else: customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm.
Take care -SM
Reply from FatFace - NORWICH 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care. -LA
Norwich shop very good
Had a fantastic time in the Norwich shop on Sunday - it was an awful day, pouring with rain, but I was greeted by a lovely young chap called Ivo who had a big smile on his face and helped me find the top I was looking for. He even kept my husband entertained whilst I tried it on. Could not ask for better, more enthusiastic service - will definitely be shopping there again!!
May 26, 2024
Unprompted review
Reply from FatFace - NORWICH 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Stocks my kind of style.
May 16, 2024
Reply from FatFace - NORWICH 2
Hi there,
Thank you for taking the time to leave a review.
We’re happy to hear you love your order and we look forward to welcoming you back soon. Take care, LC.
Shirt is absolutely amazing
Shirt is absolutely amazing, very good quality and material.
Definitely recommend. Also price was half price so perfect.
May 8, 2024
Reply from FatFace - NORWICH 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear the item was suitable, and you have enjoyed using our service.
We look forward to welcoming you back soon.
Take care. -GHi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear the item was suitable, and you have enjoyed using our service.
We look forward to welcoming you back soon.
Take care. -SW
Good range of products
Good range of products supported by a great service and friendly staff
May 12, 2024
Reply from FatFace - NORWICH 2
Good afternoon, Charles.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about our products and the service you received. We look forward to you shopping with us again soon at our Norwich store.
Take care, JB
Lovely Staff
Great and efficient members of staff. Lovely environment also! I was looked after by Summer who was extremely helpful in finding my daughter a great new Summer outfit! Never a bad experience!
May 19, 2024
Unprompted review
Reply from FatFace - NORWICH 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience with our staff. We hope you love your purchase and look forward to welcoming you back soon.
We are glad to hear Summer helped you guys out for the Summer!
Take care. -SW
Reply from FatFace - NORWICH 2
Good afternoon, Trevor.
Thank you for your feedback regarding your recent online order.
We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Good product.
May 7, 2024
Reply from FatFace - NORWICH 2
Good afternoon, Shilpa.
Thank you for your feedback regarding your recent online order.
We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Reply from FatFace - NORWICH 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order!
Take care. -GM
Reply from FatFace - NORWICH 2
Good afternoon,
Thank you for your 5* review. Have a great weekend. Many thanks-AB.
Reply from FatFace - NORWICH 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases!
Take care. -GM
There was quite a queue but another…
There was quite a queue but another member of staff quickly came and things moved along rapidly after that. Staff always friendly and helpful.
April 19, 2024
Reply from FatFace - NORWICH 2
Good afternoon, Veronica.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Norwich store.
Take care, JB
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