Ordering process and delivery to store excellent as always. The shorts themselves were good quality but just a bit too small. My normal size 10 were out of stock online, but after reading other review... See more
Company replied
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See what reviewers are saying
I highly rate fatface clothing but was dissapointed after my visit to the Reading store today. I bought a couple of items at the til but the person serving had a completely blank attitude when serving... See more
Company replied
Retail can often be disappointing but not here!!! Trying to find a dress (one I have already in a different print which was out of stock online). Bracknell store were perfect on the phone- very helpfu... See more
Company replied
Great new stock has arrived since I was there last time. So spoilt for choice today with summery things. I am disabled and it was lovely that shop staff Lucy was great helping me by reaching and bring... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
123 Broad Street, The Oracle, RG1 2BD, Reading, Berkshire, United Kingdom
- 01189 568787
4.6
Excellent
146 reviews
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White chino shorts
Ordering process and delivery to store excellent as always. The shorts themselves were good quality but just a bit too small. My normal size 10 were out of stock online, but after reading other reviews I took a chance on the size 8, but decided against keeping them.
August 4, 2026
Reply from FatFace - READING 2
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Fantastic in store service 😁
The size I wanted wasn't in store. The retail assistant helped order online for home delivery. Fantastic customer service.
August 2, 2026
Reply from FatFace - READING 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - READING 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I highly rate fatface clothing but was…
I highly rate fatface clothing but was dissapointed after my visit to the Reading store today. I bought a couple of items at the til but the person serving had a completely blank attitude when serving. It was rude. I hope other shoppers are treated better. I am very happy with the items I purchased though.
July 9, 2026
Unprompted review
Reply from FatFace - READING 2
Good morning,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your experience in our Reading store didn't reflect the friendly and welcoming service we aim to provide. We appreciate your comments and will ensure they are shared with the store management team.
LE
Long time customer of Fat Face
Long time customer of Fat Face, styles are good and fits well, and excellent quality.
June 9, 2026
Reply from FatFace - READING 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great Customer Service
Great new stock has arrived since I was there last time. So spoilt for choice today with summery things. I am disabled and it was lovely that shop staff Lucy was great helping me by reaching and bringing me clothes in my chosen sizes and when I wanted to try other ones she saved my energy. Teresa was brilliant sorting an order for a top I like in a different colour in addition to the 3 I got today in the shop. I struggle physically and mentally and she was so patient, helpful, friendly and professional. The disabled fitting room was good with my walker too and they offered my Husband a seat to rest while I was in there. They have always been supportive if I need him to help me inside the changing cubicle which not all other shops support when they should. Super customer service thank you Reading Fatface Team xx
June 2, 2026
Unprompted review
Reply from FatFace - READING 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Was left to look around the shop
Was left to look around the shop, plenty of stock. Clean and tidy. Staff pleasant very happy with my purchase.
May 26, 2026
Reply from FatFace - READING 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great stuff and great peeps at customer service.
Great clothes and fantastic customer service. Had issues with delivery and was all sorted by great customer service. Now having clothes delivered directly to store to over come the delivery company issues and the staff there are wonderful too.
Love my new jeans Katrine, so good I bought another pair!
May 14, 2026
Unprompted review
Reply from FatFace - READING 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely staff and shop.
Nice service,the staff is lovely, I had to return something,and they where very helpfull!
May 9, 2026
Reply from FatFace - READING 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Lovely shopping experience
Lovely friendly staff, attentive when needed and no pressure.
Shop looked great and items/sizes were easy to find. Came back a few days later to buy more!
April 25, 2026
Reply from FatFace - READING 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - READING 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great looking clothes
Love the look of the clothes, already received compliments about them. Delivery and service was fast too :)
April 7, 2026
Reply from FatFace - READING 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - READING 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order
Easy to order, I received updates on its progress. Friendly staff at the shop I put kex it up from.
March 9, 2026
Reply from FatFace - READING 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great choice of lovely clothes
Great choice of lovely clothes, easy to use website, prompt delivery toy local shop. Also bargain sale prices! The staff in the shop were so helpful when I couldn't find my email!!
February 3, 2026
Reply from FatFace - READING 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
E-mails giving up to date information…
E-mails giving up to date information regarding the order is very helpful
Easy pick up from local store
January 7, 2026
Reply from FatFace - READING 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quick delivery,great quality
Quick delivery, easy shop pick up.
Great quality clothes
January 17, 2026
Reply from FatFace - READING 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good product and price
Good product and price. Arrived in store before estimated delivery date. Easy to collect.
January 5, 2026
Reply from FatFace - READING 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Really pleased with my on line Sale Purchases
Really pleased with my on line purchases which I collected from the Reading Store. Really simple to order and arrived earlier than expected which was a bonus, staff were super helpful as always.
January 6, 2026
Reply from FatFace - READING 2
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Reply from FatFace - READING 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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