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FatFace - STAMFORD Reviews 63

TrustScore 5 out of 5

4.8

8 High Street, PE9 2AL Stamford, Lincolnshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I find FatFace currently reflects the way I see myself, good quality and informal. I love the Stamford store, the shop assistants are so friendly and helpful.

Company replied

Rated 5 out of 5 stars

My husband and I both like the style of clothing. Initially I was really just window shopping. But I came across several hoodies I liked. I felt very comfortable with the advice offered. The two sta... See more

Company replied

Rated 5 out of 5 stars

Fat face staff are always friendly & very helpful. Your clothes and accessories are lovely and l like that you stick with the same designs each season but in different fabrics (like the simone dresses... See more

Company replied

Rated 5 out of 5 stars

Unfortunately the size I ordered was wrong, the exchange process was 2nd to none, brilliant! No hassel and apart from the fatface style it's was I keep on coming back for more. Others should follow!... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 8 High Street, PE9 2AL, Stamford, Lincolnshire, United Kingdom

  • 01780 754356

4.8

Excellent

TrustScore 5 out of 5

63 reviews

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Rated 5 out of 5 stars

Everyone was so helpful

Everyone was so helpful

April 5, 2026
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Reply from FatFace - STAMFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I find FatFace currently reflects my style.

I find FatFace currently reflects the way I see myself, good quality and informal. I love the Stamford store, the shop assistants are so friendly and helpful.

April 1, 2026
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Reply from FatFace - STAMFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Unfortunately the size I ordered was…

Unfortunately the size I ordered was wrong, the exchange process was 2nd to none, brilliant! No hassel and apart from the fatface style it's was I keep on coming back for more.
Others should follow!!

February 3, 2026
FatFace - STAMFORD logo

Reply from FatFace - STAMFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

From ordering to collection in store…

From ordering to collection in store fabulous service

January 27, 2026
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Reply from FatFace - STAMFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great service

Very good quality and great prompt service

December 18, 2025
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Reply from FatFace - STAMFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Face to face shopping

Welcoming shop/staff in Stamford (Lincs). Easy to navigate. Good shopping experience in these times of shops disappearing.

August 24, 2025
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Reply from FatFace - STAMFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great shopping experience

Easy to order, quick delivery into store and easy to return. The size was not right on my original purchase but it was swiftly and efficiently resolved. Great service from my local team.

August 21, 2025
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Reply from FatFace - STAMFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent service prompt delivery and…

Excellent service prompt delivery and staff lovely in store

June 30, 2025
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Reply from FatFace - STAMFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Brilliant staff

Brilliant staff, thank you all.

June 17, 2025
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Reply from FatFace - STAMFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Online ordering was easy

Online ordering was easy. I don’t like ordering online particularly, but the local store didn’t stock the item I wanted. However, the item was delivered promptly and I was able to pick it up within 2 days of placing my order. The staff in the store are always very friendly and helpful and it’s a pleasure dealing with g with them.

June 11, 2025
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Reply from FatFace - STAMFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Lovely Top- bought as a 70th birthday…

Lovely Top- bought as a 70th birthday gift for brother- he loves it.
Excellent delivery in good time for the celebration to replace an order at store which did not arrive on promised day!

March 28, 2025
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Reply from FatFace - STAMFORD

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Loooooove a Fat Face Sale!

I love Fat Face and their sales make it more affordable for me!
Went into store to collect an online order and try them on. I returned one item but loved the rest. But I then found a perfect little navy corduroy skirt in store. Staff were so polite and helpful and the store is lovely.

January 5, 2025
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Reply from FatFace - STAMFORD

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Online order click and collect

Stamford shop very good quick and hassle free.

November 20, 2024
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Reply from FatFace - STAMFORD

Hey Pauline,

Thank you for your 5 star review.

I am so pleased you had a great experience collecting your recent order at our Stamford store.

Take care,

CT

Rated 5 out of 5 stars

Friendly service

Friendly service

August 21, 2024
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Reply from FatFace - STAMFORD

Hello Jane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Good click and collect service glad its…

Good click and collect service glad its back!

August 8, 2024
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Reply from FatFace - STAMFORD

Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - CD

Rated 5 out of 5 stars

Item delivered promptly for in store…

Item delivered promptly for in store collection. Helpful and friendly staff.

June 11, 2024
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Reply from FatFace - STAMFORD

Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD

Rated 5 out of 5 stars

As expected

As expected

May 7, 2024
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Reply from FatFace - STAMFORD

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

Easy on line order

Easy on line order, swift delivery and collection at local store of well priced sweater.

April 25, 2024
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Reply from FatFace - STAMFORD

Hi there,
Thank you for taking the time to leave your 5* review.

We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon!

Take care. -GM

Rated 5 out of 5 stars

Great Store and Amazing Staff

They are always so helpful, Kind, Friendly and go above and beyond xx

April 14, 2024
FatFace - STAMFORD logo

Reply from FatFace - STAMFORD

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such lovely experiences at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.

Take care. -GM

Rated 5 out of 5 stars

Gorgeous denim boiler suit

Gorgeous denim boiler suit at a great price delivered expediently in store

April 7, 2024
FatFace - STAMFORD logo

Reply from FatFace - STAMFORD

Good afternoon,

Thank you for taking the time to leave us your review.

I am so pleased that you are enjoying your new order. I hope you continue to enjoy our products as much as we do.

All the best, MM

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