Happy with my purchases-Taunton store could be better. I bought in the Sale (full price too much for me),2 V neck linen blend shirt sleeve tops, 1 in bright pink & the other with the ‘Starfish’ blue &... See more
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See what reviewers are saying
The Taunton branch staff that served us we excellent. Very customer focused, professional and friendly and polite. Tansel was extremely helpful with her product knowledge and even upsold! Well done.... See more
Company replied
Delivery to store was quick, however sizes on faux fur jackets was very big even though I ordered smaller size on brown one. Disappointed I could no longer get a smaller size in Teal faux fur, good qu... See more
Company replied
I've loved fatface Taunton for many years. The staff are always so friendly. Good selection of clothes. Which are always fantastic quality. I've had items from here that are over 20 years old!
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit A 1/3 North Street, TA1 1LH, Taunton, Cornwall, United Kingdom
- 01823 332917
4.8
Excellent
205 reviews
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Reply from FatFace - TAUNTON 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Straightforward to order and delivery…
Straightforward to order and delivery was prompt. I have returned one item to my local store as the sleeves on too long and that was totally pain free.
June 13, 2024
Reply from FatFace - TAUNTON 2
Good Morning
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Great Customer Skills
I visited your Taunton store with a piece of clothing that was the wrong size ! The two ladies that were serving me on that day was Laura & Fiona they both were very polite and helpful with great customer service skills.They did sort out the clothing and i got it from another store.
June 11, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you enjoyed your visit to our Taunton store that you found both Laura and Fiona to be so polite and helpful during your time there. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Great experience
Nice arrangement of stuff, excellent customer service, Good quality materials and reasonable prices especially for those on sale
June 9, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to read your feedback regarding customer service, quality, and pricing. We look forward to welcoming you back soon!
Take care.- GM
Fab as always
Fab as always, made the most of the flash sale, considering how busy the store was today even the under £10 sale was really organised items in size order for easy shopping and quickly served at the till.
June 8, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to hear you have had such a great experience at one of our stores, even in busy moments! We hope you love your purchase and look forward to welcoming you back soon.
Take care. -SM
Fiona in your Taunton store went above…
Fiona in your Taunton store went above and beyond. I wanted a jumper that wasn’t on display in the shop. She took time to look it up on line and then decided to look upstairs in the storage part just incase there was one there. There was! And it was the right size ….and reduced as a sale item! I was delighted and also grateful for the time she spent and how pleasant she was.
June 3, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
What a lovely team
I went into the Taunton branch and was served by Janez she and the team were so helpful, nothing was to much trouble thank you so much
May 10, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Taunton store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
Very pleased with T-shirt
Very pleased with T-shirt, soft and comfy, arrived quickly into store. Staff as always helpful and friendly
May 1, 2024
Reply from FatFace - TAUNTON 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Taunton store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
Reply from FatFace - TAUNTON 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service, and love your purchase! We look forward to welcoming you back soon.
Take care. -GM
Very efficient friendly staff (Laura)
Very efficient friendly staff (Laura), nothing was too much trouble for her and she went over and above to chat and make me welcome. Added bonus of popping in during the sale, perfect birthday present for my niece.
April 30, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Excellent customer service. 5 star…
Popped in yesterday with a specific item in mind. Denim dungarees. There were a few mixed in with the sale items but none in my size. Laura went that extra mile and searched through her stock room and hey presto found exactly what I was looking for. £65, reduced to £15!! Absolute bargain. Laura was so friendly, helpful and a great sales lady... an asset to your company indeed. Ruby, my dog enjoyed the dog treats too. Many thanks
April 29, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Service with smiles
Initially I was browsing and the assistant whose name I am afraid I didn’t get was particularly friendly and clearly willing to help - despite my being really vague about what I wanted - as I wasn’t really sure! I returned a short while later and the same assistant greeted me cheerfully and showed me to fitting room. I was served by Laura on purchasing my selected item. Laura and her colleague were both incredibly friendly and polite and made the whole experience such a pleasure. Keep up the good work ladies.
April 20, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase, and look forward to welcoming you back soon.
Take care. -GM
Great service and quality clothes
Ordered on line on bankholiday Monday, delivered to store for me to collect on the Wednesday. Very pleased with the service and the fit and quality of the dress
April 1, 2024
Reply from FatFace - TAUNTON 2
Hello
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Great service
Was assisted today by Bea in the Taunton branch. Bea was friendly and helpful when I needed help with finding a garment in a particular size. Nice to experience good service...
April 6, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you encountered such a great experience in our Taunton store with Bea. I will be sure to pass on the lovely comments to the team. I hope you continue to enjoy our products as much as we do.
All the best, MM
Seen a fabulous men’s shirt online but…
Seen a fabulous men’s shirt online but sold out of my husbands size so I rang Taunton as I had done a click &Collect to be picked up and spoke to a lovely person called Tansel who said they had his size in the shop and she would put it buy for me to purchase when I went to get my click &collect ! So very happy hubby 👍
April 2, 2024
Reply from FatFace - TAUNTON 2
Good afternoon, Barbara.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Taunton store.
Take care, JB
Friendly & Helpful
Friendly, helpful service from Laura, made it a pleasure. Thanks very much - Sat 30-Mar
March 30, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Good afternoon, Andrew.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Taunton store.
Take care, JB
Reply from FatFace - TAUNTON 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent service
Excellent service. Laura was really friendly and helpful.
March 30, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent customer service
Excellent customer service, Tuns was very helpful.
March 30, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The display layout and interaction with…
The display layout and interaction with excellent staff.
March 21, 2024
Reply from FatFace - TAUNTON 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
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