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FatFace - TENTERDEN 2 Reviews 80

TrustScore 5 out of 5

4.8

8 High Street, TN30 6AP Tenterden, Kent, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Everything fits well-(unlike some retailers)- so I am never disappointed with my buys. Great sale prices too- and it's so easy to do 'no quibble' returns -for when I've ordered multiple sizes on line.... See more

Company replied

Rated 4 out of 5 stars

I love Fat Face clothes - they are just ‘me’ and are my go to brand. Sadly, staff in store at our local branch need to practice saying “please” and “thank you” but I am trying not to let that put me o... See more

Company replied

Rated 5 out of 5 stars

I ordered a dress online and it arrived in my local store which saves me paying for postage and helps the environment! I usually wait for an offer on the dresses as they can be expensive, but I had... See more

Company replied

Rated 5 out of 5 stars

Gorgeous, warm, cosy jumper, almost wish it was winter so I can wear it now 🤣

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 8 High Street, TN30 6AP, Tenterden, Kent, United Kingdom

  • 01580 764396

4.8

Excellent

TrustScore 5 out of 5

80 reviews

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Rated 5 out of 5 stars

Gorgeous Jumper

Gorgeous, warm, cosy jumper, almost wish it was winter so I can wear it now 🤣

May 16, 2026
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Reply from FatFace - TENTERDEN 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great service

Helpful staff

May 7, 2026
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Reply from FatFace - TENTERDEN 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I managed to find some good items in…

I managed to find some good items in the sale for my husband inhis size 22xl

April 26, 2026
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Reply from FatFace - TENTERDEN 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Online order

All went smoothly and kept updated.

April 5, 2026
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Reply from FatFace - TENTERDEN 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Ordered items to go to store

Ordered items to go to store
Received information that items were at the tenterden branch to pick up
Staff very friendly and helpful

March 31, 2026
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Reply from FatFace - TENTERDEN 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Katy

Very happy with service in quick time thanks

March 7, 2026
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Reply from FatFace - TENTERDEN 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Smooth efficient service throughout the process.


We were notified by email when the item was on its way to the store and when it was ready for collection.
All most useful.

February 8, 2026
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Reply from FatFace - TENTERDEN 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great customer service from a lovely…

Great customer service from a lovely team

January 17, 2026
FatFace - TENTERDEN 2 logo

Reply from FatFace - TENTERDEN 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Really quick on delivery to my local…

Really quick on delivery to my local shop!
Tenterden staff are all very nice !

January 16, 2026
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Reply from FatFace - TENTERDEN 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Quality products

Quality products for reasonable prices, and very helpful staff.

January 16, 2026
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Reply from FatFace - TENTERDEN 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent customer service

Good product.

January 5, 2026
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Reply from FatFace - TENTERDEN 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Easy to order online and pick up in…

Easy to order online and pick up in local store - I always manage to pick up a little something extra! People friendly and helpful, and they remember me when I come in. Love ❤️

December 19, 2025
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Reply from FatFace - TENTERDEN 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Helpful & friendly in store staff in…

Helpful & friendly in store staff in Tenterden. Easy ordering on line of items not in stock.

December 12, 2025
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Reply from FatFace - TENTERDEN 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

FatFace please stock petite sizes in store.

I ordered a dress online and it arrived in my local store which saves me paying for postage and helps the environment!
I usually wait for an offer on the dresses as they can be expensive, but I had an event I wanted to wear the dress to so I paid full price. The dress is brown multiprint and has an elasticated waist. The fit was good, except the length. Even though I ordered it in a petite it was still a bit long for me. Talking of petite sizes, FatFace can you please be more inclusive and stock petite sizes in stores to save short people having to order our size?

October 23, 2025
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Reply from FatFace - TENTERDEN 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Internet shopping

Ordered on internet for a birthday present

October 23, 2025
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Reply from FatFace - TENTERDEN 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Good quality clothes and customer care.

Good quality clothes, easy to use website. The girls in the Tenterden branch where I pick up my orders from are friendly and helpful.

August 18, 2025
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Reply from FatFace - TENTERDEN 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Beautifully Made Clothes

I've only recently discovered FatFace and I love them. Well made, true to size, great sales too. Marvellous!

September 8, 2025
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Reply from FatFace - TENTERDEN 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great fit

Great fit, good quality and prompt delivery.

August 14, 2025
FatFace - TENTERDEN 2 logo

Reply from FatFace - TENTERDEN 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

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