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Fatsoma Reviews 3,418

•
TrustScore 4.5 out of 5

4.5

Event Ticket Seller
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Review summary

Created with AI, based on recent reviews

Evaluating 1,917 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the website and booking process to be straightforward, easy to navigate, and efficient, often highlighting the immediate confirmation and access to tickets. Many appreciated the clear information provided and the seamless purchasing experience, making it one of the easiest sites they've used for buying tickets. Reviewers also noted the user-friendly interface and the quick delivery of tickets via email or direct access within the app. However, some people were dissatisfied with aspects of the app, mentioning difficulties with password resets and navigation, or issues with tickets not appearing immediately after purchase. A few customers also expressed concerns about unexpected processing fees or being charged for events that were later cancelled.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the ease and simplicity... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of use for ordering, booking,... See more

Booking process

Users describe positive interactions with the booking process, frequently highlighting its ease, speed, and... See more

Order

People report positive experiences with order, finding the process of ordering and retrieving tickets to be a... See more

Application

Consumers find the app to be ambiguous, with many praising its ease of use, clean design, and quick process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I need to update this review. I have received confirmation. This was an oversight on my behalf so sincere apologies to fatsoma. My previous review. I purchased ticket but as yet have not re... See more

Rated 5 out of 5 stars

I always find these reviews difficult but the fact that I don't have anything bad to say speaks volumes. The process felt safe and the layout was easy to navigate. No confusion, that's all I can ask �... See more

Rated 5 out of 5 stars

Quick & easy. I used Apple Pay which I was unsure would be available so that was a bonus. Confirmation came through immediately & tickets able to save straight away too.

Rated 5 out of 5 stars

Ordering and retrieving tickets from Fatsoma is a breeze. Simple fields to fill out and you always get a confirmation and your ticket attached to your email just in case you can’t access the app at an... See more

Company details

  1. Event Ticket Seller

Written by the company

Fatsoma is an event marketing platform that enables event promoters to connect with their fans and sell out events.

Contact info

  • Jactin house, 24 Hood St, Ancoats, Manchester , M4 6WX, Manchester, United Kingdom

  • fatsoma.com

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy to use everytime

Bought tickets to two separate events, each with detailed descriptions to the events, and easy to purchase. Confirmation emails with tickets were sent right away. Would purchase again!

May 8, 2026
Unprompted review
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Rated 2 out of 5 stars

I-phone Issues. Unable to create an account using an…

Unable to create an account using an I-phone, page doesn’t load.
Managed to open a purchase via a desktop computer. Not ideal overall

May 8, 2026
Unprompted review
Fatsoma logo

Reply from Fatsoma

Hi Kendra,

We're sorry to hear that you had issues making your account. We can see that other accounts are being made using an iphone now so it may have been an issue with your device. If you continue having issues please reach out to our team at support.fatsoma.com

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Rated 4 out of 5 stars

Hassle free

Hassle free. Easy to use. Swift response. Would have given 5stars if I could have slipped tickets into my apple wallet.

May 9, 2026
Unprompted review
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Rated 2 out of 5 stars

Card not accepted

I kept receiving a message that my card had been rejected so I had to keep coming out and starting again until eventually it went through.
There was more than adequate funds to make my purchase so I do not know what the problem was.

May 10, 2026
Unprompted review
Fatsoma logo

Reply from Fatsoma

Hi there,

We're sorry to hear that you had an issue with your card. There can be many issues your card may not be working. If you continue having issues please reach out to our team at support.fatsoma.com and they'll be able to help

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