Faundit Reviews 149

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

As soon as I reported the lost items they contacted the airport where I rented the car and then found the items and sent me emails which were helpful!!!!! Thank you so much for the great serve from... See more

Company replied

Rated 1 out of 5 stars

A terrible fake service, forced upon me by Hindsgavl Castle Hotel in Denmark, after I left my computer charger back at my room. Faundit DOUBLED the original shipping fee (UPS) by charging me with an... See more

Company replied

Rated 5 out of 5 stars

Exceeded my expectation Thanks for the very professional and fast handling. The collaboration with Scandic is impressive. We regularly stay in different hotels around the world and it has happene... See more

Company replied

Rated 5 out of 5 stars

Had an amazing experience in the first place with these guys at the airport. Lovely brand new X5 with 11 miles on the clock. Flew back to the UK and realised I had left my credit card wallet in... See more

Company replied

Company details

  1. Software Company

Information provided by various external sources

Making sure that lost items are returned to the owners fast and easy


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

149 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I recently rented a car from Sixt…

I recently rented a car from Sixt Barcelona Airport and was sooo happy to get my lost item I had left behind in the vehicle! I contacted the rental location immediately, and they were incredibly helpful in retrieving my lost item and arranging for its safe return. It's refreshing to encounter such great customer service, especially when dealing with a potentially stressful situation like a lost item. Highly recommend Sixt Car rental in Barcelona Airport for their honesty and proactive approach to lost and found items.

February 15, 2025
Unprompted review
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Reply from Faundit

Dear Iri,

We are very very glad to hear that the returning of your belongings was a positive experience.
The amazing team at Sixt Barcelona Airport is making an effort daily to ensure customers like you get reunited with their lost items.

Best regards,
Lucía @Faundit

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Rated 5 out of 5 stars

Radisson Blu Mcr-Airport Lost item

Radisson Blu, Manchester Airport found items I’d left behind. I was surprised to receive an email from them to say they’d found an item and would I kindly confirm the item was mine.

The whole process was just so easy, and I’m happy to report I now have my property back with me.
Fabulous service from the Radisson Mcr-Airport team and the Faundit App.

February 22, 2025
Unprompted review
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Reply from Faundit

Dear Mark,

We highly value you taking the time for writing this positive review.

We are glad you received your items back safely thanks to the great team at Radisson Blu, and our platform made the process smooth.

Best regards,
Lucía @Faundit

Rated 5 out of 5 stars

Second stay was even better!

Came back to stay here ‘cos the first time was so good. Again, everything was great. Warm welcome. Decent room. Cool bar. Good gym/pool/sauna. Nice breakfast. Really good value too. Will visit again.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

We left two chargers in our room at the Marriott in Ghent.

We left two chargers in our room at the Marriott in Ghent .
The day after we were contacted by mail that we could pick up our items or we could ask to send those items by post to our home address .
Nice service . For me as a frequent traveller the first hotel who delivered this effort and I can tell you that I have lost a few items in hotel rooms in the past .

February 2, 2025
Unprompted review
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Reply from Faundit

Dear Chris,

Thank you for sharing your positive experience!

We are happy to hear the amazing team at Marriott Ghent found your belongings and our platform made it easy to receive them back.

Best regards,
@Faundit

Rated 4 out of 5 stars

Simple clear fast

January 12, 2025
Unprompted review
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Reply from Faundit

Dear Ken,

We are happy your experience using Faundi was as described. We work daily on making this process easy and simple for our clients.

Best regards,
@Faundit

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Rated 5 out of 5 stars

Awesome

Awesome room, awesome staff, fab 360 bar! Best in Liverpool by far!

January 10, 2025
Unprompted review
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Reply from Faundit

Dear Brian,

We are glad you had a great stay at the hotel and also a great experience getting your belongings back with Faundit.
Don't forget to also leave a review to the amazing Liverpool hotel team :)

Best regards,
@Faundit

Rated 5 out of 5 stars

Very surprised that I got my shirt back…

Very surprised that I got my shirt back after so long time since my stay at the hotel. Super happy with this service, well done!!

December 27, 2024
Unprompted review
Faundit logo

Reply from Faundit

Dear Geir,
We are glad we could help getting your shirt back :)

Best regards,
@Faundit

Rated 5 out of 5 stars

Excellent customer service

I had been waiting for over a month to receive my lost earring, and the process had been frustrating as I didn’t receive any mail about that the package was on its way or ready for pick up. Therefor the package was sent back to Faundit.

However, Lucía Méndez went above and beyond to resolve the issue. She was incredibly understanding and offered a solution by arranging a new shipping free of charge. Lucía’s kindness and efficiency turned a frustrating situation into a positive experience. I’m truly grateful for the help and impressed with the excellent customer service. Thank you, Lucía!

December 19, 2024
Unprompted review
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Reply from Faundit

Dear,

Thank you very much for the positive feedback!
We are very glad we could help you get reunited with your belongings after al. We highly value these messages.

Best regards,
@Faundit

Rated 5 out of 5 stars

Outstanding Service!

Even without us having noticed it, Pupp informed us on the day after our departure that they had found 2 rings of my wife - which mean a lot to us (and were quite expensive!).

Faundit was extremely helpful in organizing how to get our jewelery back.

Outstanding service - thank you so much!

November 23, 2024
Unprompted review
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Reply from Faundit

Dear Mr. Maass,
Thank you very much for leaving us a review.

We are glad your experience was positive and expectations were met both from the incredible team at Hotel Pupp but also from our side. It is our pleasure! :)

Best regards,
Lucía @Faundit

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Rated 5 out of 5 stars

Prompt service

The sixt in karlsruhe helped me to get my passport i had left in their office. They also helped me with change of cars when the existing one was damaged

November 7, 2024
Unprompted review
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Reply from Faundit

Dear Abdul,

We are glad you got the help needed and a positive experience.

Best regards,
Faundit team.

Rated 1 out of 5 stars

Absolute bandits

Absolute bandits, charger me 49 Euro to ship my electronic device home, but then UPS included another 10.37 euro charge and refused to deliver it without further payment. Disgusting behavior. To add further insult to injury now their postage provider has decided that they're going to dump the package at a delivery point, because they never told us about the fee.

November 13, 2024
Unprompted review
Faundit logo

Reply from Faundit

Dear Steven,
We apologize if your recent experience with our service fell short of your expectations.

We understand your concern regarding the additional 10.37 EUR charge. Please be aware that these customs fees are imposed by your local authorities and are unfortunately outside of our control, as well as UPS'.

Regarding the delivery, as we previously communicated via email, UPS attempted to deliver the package to your home address as indicated. However, according to the tracking information, there was no one available to receive the package.

As a standard procedure, UPS will then redirect the package to a nearby Access Point to ensure its safe delivery. In this case, the package was delivered to the closest available Access Point, and you were notified of this change.

We value your feedback and hope to have the opportunity to serve you better in the future.

Best regards,
Lucía @Faundit





Rated 5 out of 5 stars

Excellent service

Excellent service

November 11, 2024
Unprompted review
Faundit logo

Reply from Faundit

Dear Kai,

Thank you so much for your positive review.
We are glad our services helped get your items back.

Best regards,
@Faundit

Rated 5 out of 5 stars

Excellent service

Forgot an item at the Clarion The Edge hotel and a few days later it was at my door thanks to this service. Lucía Mendez was instrumental as she caught a mistake in the address and was able to correct it. The personalized communication made a difference.

November 8, 2024
Unprompted review
Faundit logo

Reply from Faundit

Hello YY,

Thank you very much for appreciating our efforts!
It is our pleasure to assist you and make sure your items are safely delivered.

Best regards,
@Faundit

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Rated 5 out of 5 stars

Great service

Great service! Forget an item, was made aware right away. Got even a solution provided, how to get this back most efficiently. Excellent management :-)

November 7, 2024
Unprompted review
Faundit logo

Reply from Faundit

Dear Andreas,
Thank you for taking the time to leave a review :)

We are very happy that you got your item back safely and efficiently! That is our goal and we are very glad to hear your positive experience.

Best regards,
@Faundit

Rated 5 out of 5 stars

Very Nice hotel and good service

Very Nice hotel and good service. I^ve lost my Iphone charger and they efficiently keep me in touch with the procedure to get it back.

Thank you to the team

October 31, 2024
Unprompted review
Faundit logo

Reply from Faundit

Thank you for your feedback.

We are glad that our services helped you get reunited with your belongings. Kudos to the hotel team for the great guest care offered.

Best regards,
Lucía @Faundit

Rated 5 out of 5 stars

Forgot my i-pad.

Forgot my i-pad in my room and automatically got a mai from the hotel that they had found my i-pad in my room. At that moment i haden´t even noticed the loss of my i-pad yet. In the same mail that made my aware of it they also gave me the choice of sending it to me or if i wanted to come by and pick it up. My collegue was still at the hotel and picked it up for me and i got it back.
Excellent service...

October 24, 2024
Unprompted review
Faundit logo

Reply from Faundit

Dear Ernesto,

Thank you very much for your review!

We are very happy that we made it so easy to get your belongings back. This is also possible thanks to such a quick and amazing service from the hotel.

Best regards,
Lucía @Faundit

Rated 5 out of 5 stars

Great service handling a lost item…

Great service handling a lost item quickly!

October 18, 2024
Unprompted review
Faundit logo

Reply from Faundit

Dear Gert,

It is always great hearing good experiences from our customers. Thank you for the review and we are very glad to have helped get your item back :)

Best,
Lucía @Faundit

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Rated 5 out of 5 stars

INÉS SIXT KEMPINSKI

Everything great. Thank you so much.
Everything great. Thank you so much
Everything great. Thank you so much

October 7, 2024
Unprompted review
Faundit logo

Reply from Faundit

Hello Inés,

Thank you very much.
We are very glad we could help and your experience was positive!

Best regards,
Lucía @Faundit

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