I really want to give them 5 stars only because Alex was really good and responding to my questions and allowing me to feel heard... but with all the reviews online that were negative the complaince t... See more
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Review summary
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This review comes after my first experience using Federa. While Customer support was excellent, the auction itself was not an easy-to-use process. In my case, I bid lower on purpose with the intent... See more
Company replied
I read through Federa's refund policy carefully, and asked several questions prior to using this auction site. I must say that Federa honored their return policy, which states it could take up to 30 d... See more
Company replied
REFUND - I admit I was worried, I did have to make many calls but they promised me to be patient and that they will send back my deposit and they did. Emma was their customer service represen... See more
Company replied
2.7
Poor
150 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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Reserve not met is their standard answer
I have tried multiple times to purchase a property through Federa. It’s the same result every single time. You put in a very descent offer especially considering you don’t get to see the property before closing and then you wait and wait. Once the bidding stops which you don’t get to see in real time so there is no way to adjust your offer accordingly, a sign pops up that says “reserve not met.” So these homes up for auction on Federa basically want close to full price for a distressed, foreclosed property you have no way to see before closing as 99% of the homes don’t allow for it. You could wind up paying more than the actual value of the house after you make repairs. Who would do this??
October 14, 2025
Unprompted review
Reply from federa.com
Hi Aimee, thank you for sharing your feedback. We understand your concern and appreciate the opportunity to clarify.
The “reserve not met” status means the seller’s minimum price wasn’t reached. This amount is set by the seller, not by us. For foreclosure and auction properties, sellers often set specific terms like quick closings and no inspection periods, and pricing can vary based on those conditions.
While many listings are below market value, it’s important that offers align with the seller’s reserve and terms. Showings are also subject to seller approval, which is why access may be limited for certain properties.
Should you have any more questions, our support team will be glad to help.
Emma was an absolute pleasure to work…
Emma was an absolute pleasure to work with! She’s professional, friendly, and always goes above and beyond to make sure everything runs smoothly. Her positive attitude and attention to detail really stand out. I’d definitely recommend her to anyone — she’s reliable, easy to communicate with, and genuinely cares about what she does.
October 24, 2025
Unprompted review
Reply from federa.com
Thank you for your feedback! We’re thrilled to hear that Emma provided such a smooth, professional, and friendly experience. We’ll be sure to share your feedback with her, and our team is always here if you need anything else.
Federal is a scam
Federal had a property listed. Property was listed by a realtor as a short sale and legiterlaly sold for $220000. Federal STILL has it listed starting at $5000. I believe federal just takes people's deposits and hope they will give up wanting deposit back.
October 21, 2025
Unprompted review
Reply from federa.com
Hello Harold, thank you for your feedback. The $5,000 you’re seeing is simply the starting bid for the auction, not the actual sale price. Many auction properties also have a reserve price set by the seller, which is the minimum they’re willing to accept.
If the reserve isn’t met, the property doesn’t sell. In other words, listings like this reflect an auction format, not a direct sale. All deposits are fully refundable in accordance with our compliance policies.
Our team is available to answer any further questions you may have about our processes.
Great customer service!
October 23, 2025
Unprompted review
Reply from federa.com
Thank you so much! We’re glad to hear you had a great experience with our team. If there’s ever anything more we can do to help, please don’t hesitate to reach out as we’re always here to assist.
***DO NOT DO BUSINESS WITH THIS COMPANY***
I made a rather large deposit to my Federa Inc. account in hopes of purchasing a home through this company. There was nothing in my price range, so I asked for my funds to be returned. I was told no worries at all, the funds would be returned. It's been more than 2 months since a refund has been issued. I was told they were awaiting approval. I have attempted multiple ways to reach someone for an update, through email, phone, and all I have received is the run-around.DO NOT USE THIS COMPANY; they do not stick to integrity, or any promise of returned funds. I now have no other option than to pursue legal action.
I had been assured my refund had been expedited on the latest phone conversation with Emma and her guarantee that FERERA would return the funds within 48. 48 have passed and still no refund. BEWARE BEWARE BEWARE THIS IS A SCAM!!
September 13, 2025
Unprompted review
Reply from federa.com
Hi Chris, thank you for bringing this to our attention and for your patience while we looked into your case.
We’re glad to confirm that your refund has been fully processed and the matter is now resolved on our end. In some situations involving higher-value deposits, our compliance and regulatory checks can extend processing times. These reviews are part of our commitment to secure transactions for all clients, though we understand how inconvenient the delay must have felt.
Your funds should now appear through your financial institution, and we suggest checking in with them. If you’d like further updates, our support team is always available at support@federa.com to assist you directly. Thank you again for your understanding.
Funds were returned as promised.
Overall my experience was business like. You have to be patient and understand the process takes time. Just be patient!!!But at the end my funds were returned as promised. I read many negative results, but I can tell you they are legit and Emma was very helpful and provided results and helped me trust and believe my money would be returned as many have believe otherwise. So I would like to give them a 5 star. Thank you
October 13, 2025
Unprompted review
Reply from federa.com
Hello Manuel, thank you so much for your thoughtful review! We truly appreciate your patience and understanding throughout the process. Our team is committed to ensuring every client’s experience is handled with care, transparency, and full compliance. We’re delighted to hear your funds were returned as promised and that you felt supported throughout the process. If you ever need further assistance, please feel free to reach out!
I spoke with Emma earlier today
I spoke with Emma earlier today, first she called me back when most people don’t. Second she was respectful when speaking to me. Third she helped with me with issue right away. She was able to handle my issue quickly. You go Emma!!!
October 14, 2025
Unprompted review
Reply from federa.com
Hi Lorie, thank you so much for sharing your experience! We’re thrilled to hear that Emma provided you with the care and responsiveness you deserve. We’ll be sure to pass along your kind words to her. Should you need any further assistance, we’re always here to help!
I read through Federa's refund policy…
I read through Federa's refund policy carefully, and asked several questions prior to using this auction site. I must say that Federa honored their return policy, which states it could take up to 30 days for a refund to be completed. When I reached out to Federa's Finance department, requesting a status on my refund of 8,000, my call was returned and the date given for my refund was exact. Thank you, Federa.
October 9, 2025
Unprompted review
Reply from federa.com
Thank you so much for your thoughtful feedback!
We truly appreciate that you took the time to review our refund policy and follow the process carefully. Our team is committed to maintaining transparency and ensuring every refund is completed within the stated timeframe, in line with our strict compliance and regulatory standards.
We’re glad to hear everything went smoothly and that our Finance team was able to provide accurate updates throughout the process. Thank you again for your trust in Federa!
FEDERA is not good but i finally did get my $$ back
I made two payments back in May 2025 and I still waiting for one of my deposits (10,000) to be refund to my credit card.
This company has a terrible website, no one answers your calls, or of you are lucky someone called Emma will tell you same excuses over and over.
I emailed Federa many times about my refund for the 10,000, no money back then I disputed the charge with my bank and the dispute was canceled because Fedra required customers to wait 30 days or more for the refund, something doesn’t make sense because they refund me the charge for 300, but not the 10,000.
I am contacting federa many times on the website asking for the 10,000 refund and now the excuse is because their financial institution didn’t notify them my dispute is canceled.
Today is October first and I don’t have my refund. It is unfair how Fedra is using refundable deposit from customers.
If you use Federal chat in the app you will have same answers and excuses but no help.
Please don’t trust Federa to do anything about auctions.
September 30, 2025
Unprompted review
Reply from federa.com
Hello Hidamar, thank you for taking the time to share your feedback.
We want to reassure you that your $10,000 deposit refund has already been fully processed and resolved. The delay you experienced was the result of our strict compliance oversight and regulatory requirements around fraud prevention and anti-money laundering reviews. These procedures are in place to protect all of our customers, but we understand how frustrating it can feel when timelines are impacted.
We’re glad to confirm this matter is now closed on our end, and the funds should be reflected by your financial institution. If at any point you’d like live updates or further confirmation from our support team, please don’t hesitate to reach out directly at support@federa.com. We’re here to help until you see everything settled on your side.
Thank you again for your patience.
Emma has been wonderful in helping me…
Emma has been wonderful in helping me with a property. Her knowledge is amazing!!
September 2, 2025
Unprompted review
Reply from federa.com
Hello Krishna, we’re so happy to hear this! It’s wonderful to know Emma's knowledge and support made a difference in your experience. Thank you for sharing your kind words, we’ll be sure to pass along your appreciation to her.
Do NOT give them your money
Update 1: my refund has been “processing” since August 14. I’ve reached out to Federa several times for updates and have been met with more runaround. It should not be this difficult for myself and others to receive their money in a timely manner.
Like the many others I made a deposit onto the Federa platform. I requested a refund on Aug 14, 2025 with the assurance that my refund would be return to me in 30 days. 30 days came and went so I called, all representatives were busy so I had to leave a message, did get a call back and the representative said that it would be fully processed by and I would have my funds by the end of the week.
The week came and went and my refund is still “awaiting approval”. I’m getting the run around with this so called company so I’ve been advised to contact my back to report fraud and I encourage everyone else who has been scammed to do the same.
Do not trust this entity!
September 14, 2025
Unprompted review
Reply from federa.com
Hi Robyn, thank you for taking the time to share your concerns. I want to assure you that your refund has in fact been processed.
In some cases, certain refunds require additional compliance reviews due to strict anti–fraud and anti–money laundering regulations. This can unfortunately extend the normal timeline, even after our team has approved the request. I completely understand how frustrating it feels to wait longer than expected, and I sincerely apologize for the confusion this has caused.
If you would like live updates or confirmation on the status, please don’t hesitate to reach out to our support team directly at support@federa.com
or by phone at (866) 581-8268.
I contacted your office to inquire…
I contacted your office to inquire about a property scheduled for foreclosure. Emma, the Customer Representative, was very helpful, knowledgeable, and professional. I have received positive feedback from my clients, whom she assisted in navigating the foreclosure application submission process. I am confident that you are aware of the valuable asset she is to your organization, but outstanding service often goes unrecognized, and I wanted to acknowledge Emma's deserving credit.
Thank you, Emma!🙏🌺
September 22, 2025
Unprompted review
Reply from federa.com
Hello, thank you so much for your kind words and for recognizing Emma’s efforts! We’re thrilled to hear she provided such knowledgeable and professional support, and even more delighted that your clients had a positive experience as well. We’ll be sure to share your feedback with her.
We look forward to continuing to support you and your clients!
Much like many others…
Much like many others, I warn you to stay away. There processes are slow and their communication is terrible. Their ai chat bot is the only thing that replies. They have been processing my money for nearly a month and I am still awaiting a refund. There finance department no longer responds to my emails and the phone to finance is not a real line. I will update this if anything changes. Please stay away.
Updated: As soon as I posted this review they refunded my money...hmm. Still pending to go into my account, will update once I receive the money.
August 31, 2025
Unprompted review
Reply from federa.com
Hello Evans, we’re sorry to hear about your frustration. Your refund has been processed within our standard service level agreement. In certain cases, strict compliance oversight, including anti-fraud and anti–money laundering reviews, can extend timelines before funds clear.
We understand delays can feel concerning, but please be assured this matter has been resolved. Our support team is available at support@federa.com or by phone at 866-581-8268 should you need to report an issue with communication or require real-time updates.
We can also confirm our finance team has reached out via email in regard to your refund, please make sure to check your inbox and spam folder for the confirmation.
Not an honest company
I made a rather large deposit to my account in hopes of purchasing a home through this company. It's been more than 3 months since a refund has been issued, yet is continuing to await approval. I have attempted multiple ways to reach someone for an update, and all I receive is the run-around. Do not use this company; they do not stick to integrity, and now I have no other option than to pursue legal action.
In response to your reply you lie!This is your exact response!
Hi—here’s the latest: your $xxx refund ) is still “Pending Approval” since Jun 2, 2025. I’ve re‑escalated at highest priority and requested a same‑day ETA. I’ll update you here today.
June 17, 2025
Unprompted review
Reply from federa.com
Hi Monica, thank you for your feedback. I want to reassure you that your refund has already been fully processed on our side and is not awaiting approval. In some cases, depending on strict compliance oversight required by anti-fraud and anti–money laundering regulations, the review and release of larger deposits can take longer than expected.
Please know that your funds are secure, and this matter has already been resolved on our end. If you would like a detailed confirmation or real-time update, you can reach our support team anytime at support@federa.com, and they’ll be happy to walk you through the final steps.
How long you have to wait to get your money back?
Federa refund approval time is 30 days, then 5 or more days for transfer.
I wouldn't recommend to use this website.
Practically it's scam.
September 18, 2025
Unprompted review
Reply from federa.com
Hi Justin, thank you for your feedback. I want to reassure you that your refund has been processed within our standard service level agreement. The time it takes to appear in your account can vary depending on your bank, as well as the additional anti-fraud and anti–money laundering compliance processes we are required to follow. We understand waiting can be frustrating, but these safeguards are in place to protect all parties. We’re here if you have any further questions or need additional assistance.
as with many people on this site I too…
as with many people on this site I too have had much trouble with the refund of my deposit of $15000
the deposit was made on August 12th and I received notice that the refund was processing on
august 13th It said it would take 3 days to post It never did
I called and spoke with Emma many times She always said the same thing They have up to 30 days to process the refund. Well 30 days have come and gone and she still says it processes today and will be in the account in 3 days. I have been 3 dayed by this company for a month now.
The finance dept if there is one doesn't answer the phone
BECAREFUL at this time it looks and smells like a fraud
If things change I will post again
August 13, 2025
Unprompted review
Reply from federa.com
Hi Stuart, thank you for following up. I want to reassure you that your $15,000 refund has been processed and is not lost. Because of our strict compliance oversight, mandated by anti-fraud and anti–money laundering regulations, some refunds go through extended reviews that can unfortunately take longer than expected.
I completely understand how frustrating this must feel, and I sincerely apologize for the repeated delays and confusion. Please rest assured your funds are on their way. If they haven’t appeared in your account shortly, we recommend checking with your bank, and our support team is also available to assist you further.
Ema was super helpful and really…
Ema was super helpful and really supportive the whole way through.
September 9, 2025
Unprompted review
Reply from federa.com
Hello Monika, thank you for sharing your kind words! We’re delighted to hear that Emma was so helpful and supportive throughout your experience. We’ll be sure to pass along your feedback to her. For anything else you need, our team is always here to assist!
Ema she give me a good customer service…
Ema she give me a good customer service and answer all the questions that I asked.
September 8, 2025
Unprompted review
Reply from federa.com
Thank you for sharing your experience! We’re delighted to hear that Emma provided you with such great service and answered all your questions thoroughly. She’ll be very happy to know her efforts made a difference. For any more assistance or guidance in the future, our team is always here and ready to help!
Another case of not receding my deposit…
Another case of not receding my deposit back. I requested my 30,000 deposit back July 10th, and am yet to receive it. I can’t get anyone on the phone or receive a response to an email. Has anyone with this issue actually gotten their money back?
July 10, 2025
Unprompted review
Reply from federa.com
Hi Jeremy, thank you for sharing your feedback. I can confirm that your refund request has been processed. Under our strict compliance oversight, mandated by anti-fraud and anti-money laundering regulations, certain transactions, including yours, may require extended review, which can unfortunately cause delays.
If you’d like an update on the status, please reach out directly to our Support Team at admin@federa.com or by phone at 866-581-8268, and they’ll be happy to assist further.
NO REFUND - I have been waiting for my $10,000…
I have been waiting for my $10,000 refund since July. They kept telling me "tomorrow" and "high priority" and "critical" ticket just to push me off. Now, they aren't returning my calls, emails, and when I call and stay on hold, after 45 minutes of waiting, they hang up. The automated responses on this page are bogus. They say it's been resolved but it hasn't. This is such a scam!! DO NOT GIVE THEM YOUR MONEY!!!
July 25, 2025
Unprompted review
Reply from federa.com
We’re truly sorry to hear about the frustration you’ve experienced. Under our strict compliance oversight—mandated by anti-fraud and anti-money laundering regulations—certain transactions, including your deposit, undergo additional reviews. Please note that we take no responsibility for any delays caused by these mandatory compliance processes.
I can confirm that your refund has now been processed. You should see the funds in your account within 5–7 business days. If they do not appear by then, or if you have any further questions, please reach out directly to our Support Team at support@federa.com and reference your original ticket.
Thank you for your patience. We value your feedback and hope to have the chance to restore your confidence in our service.
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