Federal Management Reviews 

294
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I'll keep it brief. Our company was being overrun with overdue invoices that hadn't been paid with some a sold as 2020. Our Accountant put us on to Federal management to help turn things around. F... See more

Company replied

Rated 5 out of 5 stars

Good team, if you work with them then they work with you. They brought a bad debt under control, established a payment plan with the debtor covering the original debt plus our legal costs plus intere... See more

Company replied

Rated 5 out of 5 stars

Federal were instructed on four unpaid company invoices that were well overdue. We spoke at lenght about how we wanted a professional and strategic approach to dealing with our prestigious client base... See more

Company replied

Rated 5 out of 5 stars

Tried to work with debt recovery agencies in the past with no success or positive results. Federal have been the polar opposite. They work with us and make sure our interests are looked after. This... See more

Company replied

Company details

  1. Debt Collection Agency
  2. Debt Collecting
  3. Legal Services

Written by the company

Federal Management are a Professional and Multi Award Winning FCA regulated Debt Collection Agency specialising in Business Debt Collection and Private Debt Recovery across the UK & Overseas since 2004. They are the ONLY Debt Collection Agency in the UK accredited by the Financial Services College and their ISO:9001 accredited services see them recover millions of pounds every year on a 'No Collection - No Commission' basis For further information on how they can help your you or your Business, contact Federal Management's friendly Expert Team


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

294 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically takes over 1 month to reply

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4.4

All reviews

(294)

13 reviews in the last 12 months

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Rated 5 out of 5 stars

Very pleased with all aspects of the…

Very pleased with all aspects of the B2B Debt Collection services we receive from Federal Management.

October 4, 2023
Unprompted review
Federal Management logo

Reply from Federal Management

Dear Connor, Thanks very much for the kind review regarding our B2B Debt Collection services. We will continue to provide our best efforts on behalf of yourselves going forward.

Kind regards
Chris - Client services Team

Rated 5 out of 5 stars

FM collected 100% of the debt

We are based out of the UK. It was the first time we have an unpaid debt and chose to hire Federal Management. FM are highly reliable and recommended- they managed to collect 100% of our client debt of over 20,000 USD. The fees charged are very reasonable, also compering to legal fees. Excellent work with Tony and his professional team in recovering the full debt of our UK client.

September 22, 2023
Unprompted review
Federal Management logo

Reply from Federal Management

Thank you very much for your kind review Mr Abudi, it is really appreciated by Tony and his team. If you have any further issues, please contact us for assistance.
Kind regards
Chris - Client services Team

Rated 5 out of 5 stars

Exceptional debt collection service

Federal Management have provided our company with excellent B2B debt recovery services for a long number of years now.

They are very efficient and operate well with our own in house financial controller. Everything is taken care of once we pass an account over, even through to court enforcement or insolvency action.

We had used other debt collection firms in the past and none of them were anywhere near the levels of Federal Management in respect of professionalism, service level, cost and results. Truly professional and driven are the superlatives that spring to mind.

I have already recommended Federal to piers previously and will continue to do so in the future.

September 21, 2023
Unprompted review
Federal Management logo

Reply from Federal Management

Dear Anthony, Thank you so much for your kind review. We will continue to do our very best for yourselves going forward and are delighted to have achieved great success on behalf of yourselves so far.
Kind regards
Client services Team

Rated 5 out of 5 stars

Great

These guys have been brilliant with our company from start to finish and collected a large overdue invoice from a troublesome UK customer.

August 18, 2023
Unprompted review
Federal Management logo

Reply from Federal Management

Thanks very much for the kind review Cameron. if you get any further issues, please do not hesitate to contact us.
Kind regards
Client services team

Rated 5 out of 5 stars

Very efficient reasonably priced…

Very efficient reasonably priced service , £600 invoice 70 days overdue, FM did a letter and was paid within 5 days of the letter , hope I won't need the service again but if I do would definitely use, Thanks

July 17, 2023
Unprompted review
Federal Management logo

Reply from Federal Management

Dear Mr Trup, thank you very much for the kind review, if you require any further assistance, please do not hesitate to contact us

Regards
Client services team

Rated 5 out of 5 stars

Top company.

The particular issue that I currently have with a CCJ they could not help with due the small amount of money owed. However their response to my online enquiry was very quick and the advice given was both informative and helpful. If I ever need the services of a debt collection agency in the future, these guys will be my first port of call. Excellent customer service.

June 13, 2023
Unprompted review
Federal Management logo

Reply from Federal Management

Thanks very much for taking the time to leave us a kind review Mr Haines. If you ever need any future assistance, please do not hesitate to contact us.

Kind regards
Chris, Client Services team

Rated 5 out of 5 stars

Good, efficient

Good, fast correspondence and managed to get my debt paid before 7 days of letter being issued.

May 15, 2023
Unprompted review
Federal Management logo

Reply from Federal Management

Thanks very much for taking the time to leave us a review Alexis. if you encounter any further issues, please do not hesitate to contact us for assistance.

Kind regards
Client Services team

Rated 1 out of 5 stars

Terrible experience

Terrible experience. We paid them in full for their services and are now trying to recoup some if not all of our funds back. We have had to chase their manager Tony Meadows on multiple occasions to no avail. He apparently is doing an 'investigation' and was supposed to get back to us over 2 weeks ago, he then responded saying that he'd been on holiday and would respond within 48 hours, that was over a week ago, we have sent emails and have had no response. Please do not make the mistake of going with this firm for collections, their lack of professionalism is unbelievable!

April 27, 2023
Unprompted review
Federal Management logo

Reply from Federal Management

Thank you for leaving a review of our services however we think it prudent to respond accordingly:

Firstly - you did not 'pay in full' for our services. A nominal instruction fee was paid in lieu of the extensive services we provided.
Secondly - the invoices you provided to us were incorrect and we had to request these to be audited on a number of occasions.
Thirdly - it transpired that 3 of the 4 cases you instructed us on were heavily disputed. Had this been disclosed at outset, we would not have taken instruction on these matters. Thus, we incurred unnecessary costs as a result! Despite this, as a gesture of goodwill, we offered legal recourse to attempt to find resolutions but this option was not exercised.

In relation to Tony Meadows, he was on annual leave so we apologise for the small delay in responding to your email. Your file has now been closed herein. If you have any query regarding this, please email cs@federalmanagement.co.uk

Regards
Client Services team

Rated 5 out of 5 stars

Deliver as promised

Hired their expertise to help us out with an outstanding invoice. Their communication was very professional. In addition, they send us updates weekly on the progress and eventually managed to recover the outstanding dues from a company. Their fees are very reasonable. Overall very happy. Will hire again if the need arises.

February 17, 2023
Unprompted review
Federal Management logo

Reply from Federal Management

Thank you very much for the review, its much appreciated. If you ever need any further assistance, please do not hesitate to contact us.

Kindest Regards
Client services team

Rated 5 out of 5 stars

The communication and upfront…HAS BEEN OUTLINED

The communication and upfront conversations could not be an easier to understand. Tony Evans gets a special mention for how professional the whole engagement was from start to finish. For a small price do not waste your time chasing someone for money, the emotional wreck is removed handing your problem over to the Federal Management Team. My view on debt collection has been changed through the success outcome. Thanks guys

November 17, 2022
Unprompted review
Federal Management logo

Reply from Federal Management

Thank you very much for your kind words Mr O'Driscoll, they are greatly appreciated.

If you do get any further issues, please do not hesitate to contact Tony or any of the team here for immediate assistance.

Kind regards
Client Services team

Rated 5 out of 5 stars

Federal Management have been successful…

Federal Management have been successful in retrieving overdue invoices for us in many occasions recently. Jane in the legal team has been exceptional with some of our more difficult cases. Would recommend

April 28, 2022
Unprompted review
Federal Management logo

Reply from Federal Management

Thank you very much for your kind words Sarah, we very much appreciate you taking the time to leave us a review.

We will continue to endeavour to provide the best possible b2b debt collection services to yourselves for future requirements.

Kind Regards
Client Services team

Rated 1 out of 5 stars

Didn’t do the job. Weak communication.

Paid these guys £850 and they couldn’t recover a penny.
So disappointed. Before paid them they were very communicative and convincing.
After that, nothing. 0 .
By the way, I managed to recover the debt through the authorities.
So it looks like they are chasing profits only!

February 1, 2022
Federal Management logo

Reply from Federal Management

Dear Reviewer,
We have no record of anybody of your name & your review is not consistent with the services that we provide. Please provide your reference number to trustpilot so we can investigate this further.

We also note that this same 'review' has been left on another review platform but by a different named person which is causing confusion.

Thank you for your co-operation and we look forward to resolving this.

Regards
Client Services Team

Rated 5 out of 5 stars

Courteous

Courteous, smooth - and they got me paid, great work!

October 20, 2022
Unprompted review
Federal Management logo

Reply from Federal Management

Thank you very much Mr Kurlantzick for taking the time to leave us a review. if you get any more UK Business customers not paying, please do not hesitate to contact us for assistance.
Kind regards,
Chris - Client Services team

Rated 5 out of 5 stars

Excellent, Professional company

Federal Management came recommended to us for professional debt collection last year and they haven’t disappointed. We have passed over a sturdy amount of accounts for recovery and seen most of them recovered in a business like manner. We are in regular communication and they are transparent in dealings with all our clients.

We undoubtedly would recommend this company for professional debt collection services based upon our positive experiences over the past 12 months. Way and above better than the previous two collection agencies we had tried prior to Federal.

September 12, 2022
Unprompted review
Federal Management logo

Reply from Federal Management

Thank you so very much for the kind review Sarah. We look forward to continuing our positive collaboration with Opal and continuing to recover as much as possible.
Kind regards
Chris - Client services Team

Rated 5 out of 5 stars

Brilliant experience with Federal…

Brilliant experience with Federal Management from start to finish.
Very friendly and helpful. Talked me through every step of the way and kept me updated as to what was happening and what the next steps would be.
With Federal Managements help I got the money I was owed from my debtor.
Would definitely recommend and would definitely use again if needed.

August 26, 2022
Unprompted review
Federal Management logo

Reply from Federal Management

Thanks very much Natalie for taking the time to leave us a review, it is greatly appreciated. If you require any further assistance then please do not hesitate to contact us.
Kind regards
Chris - Client Services team

Rated 5 out of 5 stars

Had trouble getting paid customer was…

Had trouble getting paid customer was refusing to pay for 5 months i give these guys a call and it got sorted in a matter of days. I got paid for the work I did. Amazing expensive highly recommend.

August 8, 2022
Unprompted review
Federal Management logo

Reply from Federal Management

Thanks very much Paul for the kind review. Once the situation was clearly explained to Mr D then he agreed it was in the interests of all parties to pay the invoices his company owed. If you get any further issues, please do not hesitate to contact us.
Kind regards - Client services team

Rated 5 out of 5 stars

We contacted the team as we had a very…

We contacted the team as we had a very difficult Tennant owing a big debt, I was very fortunate that Tony Meadows was handling my case.
He was meticulous at every step, very pleasant, helpful, very professional and always reassuring.
Tony always backed up any information with some evidence which reassured us that he was up to date and knowledgeable about the current legislation.
Tony was true to his word and has been a pillar through out the process and we don’t think we could have achieved the outcome without his help.
I think finding ourselves in this situation and engaging with Federal Management has been the best step we have taken I would recommend them to anyone who finds themselves in a similar situation

May 25, 2022
Unprompted review
Federal Management logo

Reply from Federal Management

Thank you very much for your kind review Shugufta. If you require any further assistance, please do not hesitate to contact Tony or any of the team here.
Kind regards
Chris - Client Services team

Rated 5 out of 5 stars

Highly recommended and will use again in the future

After a few difficult months with no progress during covid periods (understandable isolation issues, changes of staff etc), Jane Peters from the Legal department picked up our case and from this point on the service was professional, efficient and beyond reproach. We have used Federal Management on several occasions over the years with success on each occasion. With a particularly difficult debtor to deal with, Jane approached this with such patience, professionalism and determination and really went over and above to make sure we were happy with the resolution. I wouldn't hesitate to recommend Federal Management, and Jane Peters from Legal should be commended for her efforts and results.

May 17, 2022
Unprompted review
Federal Management logo

Reply from Federal Management

Thank you very for your kind review Emma. Your lovely comments have been passed onto Jane and we are grateful for your co-operation. If you require any further assistance, please do not hesitate to contact us.
Kind regards
Chris - Client Services Team

Rated 5 out of 5 stars

Super professional debt collection…

Super professional debt collection agency. Happy to recommend to any business. Tenacious and relentless in recovering overdue accounts for our company.

March 19, 2022
Unprompted review
Federal Management logo

Reply from Federal Management

Thank you very much for taking the time to leave us a review Sarah, we greatly appreciate it and will continue to do our best for yourselves going forward.
Kind Regards
Client Services team

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