Federal Management Reviews 

I contacted this firm Mid May to recover debts I got tired of chasing my debtor for. The person I spoke to told me that it's a 5 week process and if the debtor does not pay they will go to his house and get the money themselves. I was happy about this because it would have been just in time when we needed our money for our house deposit back. However, since I instructed them, I was told by one of the administrator that I should have gotten a tracking number when the letter was sent out. I kept sending emails and calling asking of the debtor got the letter the following day. No one confirmed he actually received it all I had been told that it was issued. They were to provide us with weekly updates and I didn't get my first update until like the 3rd week with just a basic 2 page which does not show a summary of information. Emails were responded to in what I believe whenever they wanted to, and whenever I spoke to anyone about my case, one person would say it's a particular person dealing with it and when I do get in contact with that person, he would say it's not him, when the debtor himself has been in contact with him, so I was basically being lied to. When I asked for updates because I realised the 5 weeks was drawing closer, all I would get is basic emails sometimes only 2 lines and when the debtor don't pay they keep saying they are carrying out the processes and when I email my frustrations, they completely ignore my emails. It was becoming to frustrating that I didn't see the point having to be chasing them all the time for updates when not once I ever got a proper summary of what's taking place only to be told when asked that they can't tell me of every step they gonna take. Isn't that what is called an update? Now they talking about charging me for the full recovery percentage of 7% When they have not even gotten a £1 from my debtor. I would not recommend this company. And when I expressed that I felt like my case wasn't taken as priority, the response was that they have thousands of cases dealing with. This has been more stressful than chasing the debtor myself. I would not recommend this company to anyone. It's not worth it. The debtor didn't even take them serious because I'm sure he realised he could tell them anything and they would fall for it. The most annoying thing was waiting days for email response. And the drama of this one saying it's not him, and another saying it's him, and so they kept going. Too much people were involved and up to this day, they never confirmed who was the person designated to my case. Stay far away from them if you already have stress of your own because these reviews, based on my experience are FAKE!! I Like I said, based on the positive reviews, they are all FAKE but mine is 100% true. The last email I received on June 30th stated there was no further update, so how was I to know the debtor confirmed full payment for the 28th when no one mentioned anything to me? The 28th of what? Because I didn't terminate until July 2nd. Where is that email sent to me or phone call recording of this confirmed payment? Let it be escalated because I would like to see that email or hear that recorded call. The debtor is still being chased at the moment since up to this day I haven't gotten a £1 off him. You need to stop telling lies. It is within my rights to report you. That's why those services exist for customers like me who get taken advantaged of. You guys are publicly trying to me make me out to a liar and that is unprofessional! All I've said is the truth.

Excellent, professional and friendly service and they recovered a large debt (in full) faster than I expected.

Highly recommended.

We have been using Federal Managements service for a number of years as an extension to our in-house procedures. During this time we have found them to provide a highly successful and cost effective service. 100% recommended.

Fabulous service. They managed to convince a stubborn customer to pay in less than a month!

Phenomenal Service! Kept in touch regularly and recovered the full debt in 2 weeks! Highly recommend.

Great service. Collected our debts within a week.

If you had taken the trouble to properly read the documentation I provided you would know that the premium - not interest - is entirely legitimate. In fact the Agreement was drawn up by the Debtor's solicitor, so it was not only lawful, but also legal - whatever the difference is in your world.

I struggled for months trying to get a company to pay what they owed. Tony and Vicky helped gather all required documents and are a credit to Federal Management. After a short time the money was recovered in full , and i was updated throughout . Great professional service!

Paid £1000 for help to collect a debt from overseas. the 'update' has been the same for the past 5 months and when questioned they have not been able to give details and are now not returning calls or answering emails

Very impressed with how quickly Federal Management obtained payment for a long standing debt.

Professional service with a personal touch. Regular updates and always on hand to explain the current state of play. Their persistence paid off with the debt settled in full. Happy to recommend them.

Has been a great success working with this company over the past few years. Everything is done efficiently and the amounts recovered have regularly exceeded all our expectations. Would heartily recommend federal management for any business debt recovery. Best regards

Great service and communication from the guys here to recover a big debtor of mine. Full recovery minus of course their fee - but well deserved considering otherwise I would have had nothing at all! Thankyou. Excellent service and we will be using again for an even bigger debt.

Have recouped fees owing to my company a number of times now. They go that extra mile to deliver on promises and way and above the previous debt recovery service we used last year. Tenacious and highly effective service that comes at little cost to its clients. Will use again when needed and thanks especially to Chris, Nick and Jane.
Regards
Mike

This company is a fraud. They kept convincing me that my case is easy to refund and they charged me the highest upfront fees and then kept switching me to over 5 employees to follow up with and at the end they just said that they failed to refund the money and asks for more money to start legal procedures.

Engaged Federal and their B2B team in pursuing long-outstanding UK debt (we are an American manufacturer). Was impressed by the prompt due diligence and a clear, concise professional debt collection process. The issue was resolved within 5 business days. Enjoyed working with Alec Warburton and his team.

Highly recommended - will engage if future collection issues arise.

we were very satisfied with the quick response and fast action.

I was very happy to put my trust into your companies experience, because I had not a clue how to proceed with this problem. But after I had given you instruction to proceed with this matter with HKB I felt confident in what I had done.

Excellent work from Tony and his professional team in recovering my debt thorough from the start they couldn’t have been more helpful in guiding me through their process and keeping me informed of the progress
I was apprehensive at the start as my debt was small but Tony reassured me that size of the debt debt didn’t matter I had a good case
The setup process was quick and easy and my debt was recovered in super quick time
Thanks again Federal Management

Used federal management for debt recovery over the past few years and they have been a massive factor in our companies continued business success. Would wholeheartedly recommend to any business looking for a efficient, professional agency.

Best wishes
David