While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

We have been waiting for a week to get a package out of France. They know the documents are time sensitive and have promised over an over to get them moving but they are completely incompetent. We u... See more

Rated 1 out of 5 stars

THE MOST HORRIBLE EXPERIENCE EVER!! They think that by making clients like us unhappy they can get away with everything... they forget that it is people like us who pay for the services that keep them... See more

Rated 1 out of 5 stars

Absolute scumbags!! Extremely difficult to get in touch with somebody. They also never hold themselves accountable for lost or damaged packages. Out of past 5 shipments with fedex, 2 have arrived wee... See more

Rated 1 out of 5 stars

What went right? Nothing went right this time. My package from Japan sits in Bangalore since Sept 9th and now it is Sept 25th 2023. It is almost impossible to reach a live responsible person; their... See more

1.2

Bad

TrustScore 1 out of 5

122 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(122)

4 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No stars whatsoever

No stars whatsoever. Ignore the one above. Worst delivery company on the planet bar none. Lost my package, which was critical for my campervan conversion. No compensation as I was the customer not the Fedex account holder. I have been ordering a lot of stuff online for the conversion, but I will not buy from someone who uses Fedex.

August 17, 2020
Unprompted review
Advertisement
Rated 1 out of 5 stars

I was tracking my package, when

I was tracking my package, and the arrival date suddenly changed without any explanation. My product was finally delivered, and they didn't knock, or ring the doorbell (which is in plain sight). Maybe they saw that there was no car in the car port, or the driveway, and thought it would be a waste of time. I don't own a car and likely never will... so there will not ever be a car in the car port or driveway.

August 13, 2020
Unprompted review
Rated 1 out of 5 stars

They reschedule your deliveries…

They reschedule your deliveries willy-nilly at their convenience; the "customer service" reps can hardly do anything except tell you what you already know, (like the new delivery date they've decided to bestow upon your package); a large number of the reps sound flat-toned and disinterested; it appears hardly any effort is made to understand the customer's frustration or to improve the shameful lack of consistency and performance being displayed.... I'm not EVER going to forget the lousy service and treatment I received from FedEx. They have left a really bitter taste in my mouth. I've been reading various FedEx consumer complaints online just to see what other sites and consumers have experienced with FedEx and in general, their current ratings are really bad. I could have lived without experiencing the horrors first-hand. If they don't wake up, they're not going to be around much longer.

August 12, 2020
Unprompted review
Rated 1 out of 5 stars

fedex absolutely sucks

fedex absolutely sucks. I have never had so many problems with shipment in my life. excuse my french but they need to suck it because these people are the reason why half of the population on this planet are stupid

August 4, 2020
Unprompted review
Advertisement
Rated 1 out of 5 stars

Terrible customer service!

I had to mail in original stock certificates. My investment company sent me a paid Fedex label. I wanted to get the envelope containing 21 certificates insured. I called the the ONLY number available to ask if they insure. The women said she thinks so but it will have to be done at a company store and not a drop-off. The company store was not open on Sundays and did not have a phone number. Monday morning I had a 50+ mile round trip to that store only to find out they do not insure. I said all this could have been done on the phone if I could have called them. The clerk said we don't give out this number and the women I spoke to Sunday should have known this. Fedex you owe me gasoline and wear and tear for my trip. Lousy customer service. One star!!!

July 21, 2020
Unprompted review
Rated 1 out of 5 stars

Missing and damaged shipments

So I've been Ordering bottled water (fiji, icelandic, and others) every order for the last 3 months have been damaged or missing/ delivered to the wrong address. How does this happen? You know it just makes me mad that I'm having to pay $38+ a case of water just to wait 3-5 days to get it and see most of the bottles are open and damaged, then I have to call or email the business to let them know FedEx damaged the product. Most will replace the damaged shipments but that's not really helpful. I also would love to get my 4 missing packages, the company won't even send a replacement because FedEx won't call them back to let them know something might happen that stopped a delivery. This is why we all need to use the USPS for shipments, they at least try to do right.

July 18, 2020
Unprompted review
Rated 1 out of 5 stars

Worst delivery company ever...they…

Worst delivery company ever...they never ring your doorbell they just throw your packages anywhere just got notification my package was delivered but the store was closed to receive...basically it was left outside for grabs

July 13, 2020
Unprompted review
Rated 1 out of 5 stars

They said I received a text about a…

They said I received a text about a package never did the only reason I know the package was delivered because I went to the tracking number. Where it was delivered to who knows. They might want to hire humans the robots suck

July 9, 2020
Unprompted review
Advertisement
Rated 1 out of 5 stars

Lazy Drivers

FedEx drivers are lazy if I put my full address on my order I expect for the drivers to come knock on my door not leave the package with a random person you see in front of the building. Because the driver wanted to be lazy I still haven’t received my package and it’s been more than a month

July 9, 2020
Unprompted review
Rated 1 out of 5 stars

FedEx Failure

FedEx tracking indicated that a package that I was to receive had been delivered. Unfortunately I never received the parcel which, I assume, was delivered to a wrong address.

Upon contacting FedEx and after several attempts in regard to my claim, no one would assume any responsibility for the failure to deliver, nor did they attempt to try to locate my package.

FedEx would be my last choice in delivery services. No one was willing to help at all!

I will never use FedEx!

July 5, 2020
Unprompted review
Rated 1 out of 5 stars

DELIVERIES CONSISTENTLY NOT MADE

I CONSISRENTLY have problems with FedEx! Problems run from poor tracking info to packages needing signatures, and not arriving despite me waiting all day. Tracking later says delivery was attempted but it’s a total lie.
This last time I called and talked to a FedEx supervisor. I told her I WAS RIGHT HERE WAITING! THIS WAS A PACKAGE WITH 2 DAY SHIPPING FROM WALMART (MOST of my packages ARE FROM WALMART - ABSOLUTELY NO SIGNATURE NEEDED! She reassured ne she contacted the driver & delivery WOULD BE MADE THAT DAY...UMMMM, NOT! ANOTHER LUE! No doorbell EVER rang, no knock on the door, and I even have 2 dogs that bark the minute anyone comes to my porch! That package won't be delivered FOR 2 MORE DAYS causing me to have to pay postage to deliver it to my daughter who was visiting/left before her package arrived! I've HAD IT WITH FED EX! I have ZERO problems with UPS or USPS!

July 4, 2020
Unprompted review
Advertisement
Rated 1 out of 5 stars

continuing to set the bar low and…

continuing to set the bar low and underdeliver - express apparently means "we say we'll have it there by 1030, but we'll flag a missed delivery attempt at 1040 since you left at 1035 for an appointment thinking 1030 meant 1030" - this incompetence is further eroded by customer service that is both oblivious and inept.
will not use or recommend. they make usps look like rock stars.

June 25, 2020
Unprompted review
Rated 1 out of 5 stars

Trash company

Trash company, trash service, trash in general. They do not give a damn bout your packages or products. thanks a lot amazon for using people who do not care!!!!

June 23, 2020
Unprompted review
Advertisement

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look