FedEx Reviews 

I like the company. They work hard to reach people.

The worse shipping company. I wouldn't recommend using their services as they are overpriced and for international services they try to charge customers money in the name of customs.
I'd suggest supporting your local postal services instead of this scam of a shipping company.

Package goes from out for delivery to pending. You guys are a joke, I use to think you were better than UPS.

Unreliable and ALWAYS delivers to the wrong address. Plus they have poor customer service, and the drivers are just pathetic

This company is really good. Unlike UPS they delay or cancel you're delivery due to actual issues. They even deliver faster than UPS.

All is Service of FedEx company are very good.

Had a package due for delivery on Saturday May 23rd. When I noticed no package had made it to my doorstep I checked the app. It stated that my address was wrong. My address was in fact Correct. I called the 1-800 number for FedEx support only to be told that my address was wrong and that I would have to contact the company so they could contact them so the package could be shipped again. I tried telling the lady that there is no reason for this because my address is correct. I even offered to pick it up but it was no use. I posted a bad review and they called me 5 minutes later telling me that my package would be shipped on Tuesday. Wish me luck!!! Maybe next time the driver will actually look for my address and not assume it's a typo!!!!😎

I have a package due for delivery Thursday May 21. I take off work wait all day. They reschedule it for Saturday May 23. I take off Saturday wait for package. They reschedule it for Sunday! No one has even tried to make contact with me! It said in tracking it was in Weatherford Texas at 3AM then by the end of Saturday it's in Hutchins? Uhhh excuse me i live less than 20 miles from Weatherford and over 80 from Hutchins! And there are FedEx warehouses dotted all throughout fort worth. What happened? Where are your brains?

Abysmal service every time I have something being delivered via Fedex it is delayed and/or they lose the package. UPS is far superior.

Terrrrrrrriiiiiiiiibbbbbbbble service!! I had multiple packages delivered within a week. All of them came that was shipped through UPS and Amazon but long behold the package that was sent through FedEx is nowhere to be found. When I ordered my items off Walmart website I was good when I saw the UPS shipping but the one that said FedEx i knew was about to be some bs and it forsure has been an unpleasant experience.

I do give FedEx props for dealing with all my packages with better care than what I've experienced with competitor companies. I won't really complain about delivery time because things take time to get here.

The only gripe I have with this service is that some items that require a signature before leaving the parcel at the designated destination, some of the delivery people are really lazy and leave it without signature and it's kind of unsettling. There are other times when I check and my package says 'delivered' but I check all around my house and mail box and don't see anything.

With packages getting lost/undelivered I haven't had an issue with because companies I buy from are usually pretty good about staying on top of things. However, it is annoying to have to go through that extra hassle when you expect the service to be to your standards with no problems.

It should be “0” satisfaction score!
Absolutely no service and unwillingness to solved the problem. My order I paid for $111.00 on 4/04/20 should be arrived on 4/15/20. Since then I was calling FedEx multiple times to find an answer. Where my items is? Eventually I was told that I got my order. When I said No I didn’t, they advised me to talk to shipping Co, because they are dealing with them and I’m not a customer??? Shipping Co denied my claim and told me that FedEx informed them that I got my order. I ask for an any proof. They referred me back to FedEx.
It is not Covid19 fault! It luck of responsibility and honesty of people. I never wrote down a bad review to any services, we all the people and may do mistakes, however this one not just bad mistake, they got my money and did nothing fulfill their commitment.

Worst customer service I have ever experienced. They lost 4 packages that I ordered. After being on hold for over an hour to speak to a person, I was told that they could not track my packages even though I had the tracking numbers. There excuse was that they were behind updating their system due to Covid-19, however I do not understand how that could affect their business since their customer service people are working from home. I then finally spoke to a the person who said she was in charge of customer service, her name was Nancy, she said she was the director and there was no one above her. She also could not find my packages and her only solution was to contact the shipper and let them know I hadn't received my packages. These packages were for hand sanitizer for my employee's as we are an essential business and my employee's must report to work. She literally said that "this is your problem". I contacted the shipper to let them know I will not order from them again if the continue to use FedEx. I order many items online and the ONLY company I have an issue with for deliveries is FedEx. The postal system is 100% better than FedEx.

I cannot effectively articulate how bad this company is in every aspect of their business. From drivers who just do not care about your packages to the disgusting customer service. I had a package that was not delivered to my address, my cameras confirm this, yet they claim that it was delivered and signed for. Because it was signed for, Dell would not give me a refund but they could send me another computer in 45 days. This was not acceptable. I called FedEx and Dell numerous times and was offered little to know help until today. After speaking with 3 operators and on hold for close to an hour total I finally spoke with a wonderful woman who determined that my package was delivered to a school more then a mile away. In short, FedEx delivered my package to the wrong locations and then did very little to help. I am a business owner and receive packages daily and never had this problem with other delivery companies. With other companies there are sometimes delivery or damage issues but they are quick to fix the error quickly. FedEx on the other hand is beyond pitiful with there communication, and customer service minus the one women who helped me today. I have spent numerous hours trying to track down my package and FedEx can never give me my time back. Absolutely pitiful performance from this company.

FedEx is the worst worst worst service. DO NOT EVER order from them. I ordered two packages one with early shipment and one without. The shipment without the early shipment came on a day early while the shipment with priority is delayed by a day. I waited on the phone for 30 minutes and the response they gave me was "The driver forgot to put your package in the delivery truck. So therefore it will be delivered tomorrow 8 AM through 8 PM. This is ridiculous. A driver forgot a PRIORITY package. Do not ever order from this service again and if you ever do don't expect anything from ordering a priority package. You will just waste your time waiting over 30 minutes to get a help from an agent who does not know anything. It will only get you more mad because they will throw useless pathetic excuses that make no sense to you.

Really poor customer and delivery service. Package was supposed to be delivered yesterday and it’s still “In-transit” for last 48 hours about 10
Min away from delivery address. Customer care is terrible. No one ever picks up the phone. Really really poor service

This company is really good. Unlike UPS they delay or cancel you're delivery due to actual issues. They even deliver faster than UPS. However ive only ever got bad service one time when they said I never ordered anything. But that was one time because UPS does it every single time.

I placed an order online for a product which was shipped by FedEx. I remained home expecting package delivery and received an email saying the package had been delivered at 3:09pm. The package was never delivered. I contacted FedEx and the staff proceeded to over talk me to say the package was delivered. I explained I have been home and have Ring door camera which shows no package delivered. The staff accepted no responsibility for having delivered my package somewhere and I am still trying to get someone to respond. Very poor service and I would not recommend anyone ship with this company. They provide bad service and appear to assume no responsibility for errors made on their end with delivering.

The absolute worst. They keep delivering our packages to the wrong places or not at all because we don't get them, even if the tracking status says delivered. The wait times on the phone are so long and multiple calls have been dropped right when we get through to someone. We are so nice on the phone because we know it's not the person on the line's fault, but it's frustrating. They told us their policy when this happens is to get in touch with the driver and have them go back to the house they delivered to to double check that it's correct. I called Wednesday and they told me they would contact the driver and get back to me by Friday. By Monday of the following week I called them because I didn't hear from them. They said the driver isn't responding so now I need to file my claim to get my $185 back that my package was and wait 5-7 business days for them to refund. The Fedex agent sent me the form over email. I filled it out and sent it in. In the meantime I have to go reorder my package to get what I need. I went to file the claim and now when I called to confirm I did it correctly, the Fedex agent said that the claim got denied because I'm not allowed to fill it out, the shipper has to. So I have to go call the company I bought the product from and get them to fill it out. I am so frustrated! This is so stupid. No one at Fedex can get on the same page with what we are supposed to do to fix this so it's really just a wild goose chase. They messed up, so we shouldn't have to be jumping through hoops ourselves to fix this. THE ABSOLUTE WORST! I rarely write reviews, but have nothing else to do while I'm hold for the zillionth time waiting for them to talk to me.

FedEx has deemed us as a non essential business and is holding 22 packages and will not deliver or let us pick them up. They are sitting in a buildng one town away for 3 weeks! Currently on hold with an agent for 30 minutes. Please do not use this company. The Mayor of Atlanta and the Governor of Georgia have deemed us essential. FedEx is the worst company to deal with.