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Review summary

Created with AI, based on recent reviews

Evaluating 309 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service and the positive impact it has on their social media presence. Many highlight the creativity and professionalism of the content produced, noting how it accurately reflects their brand and leads to increased engagement and sales. The user experience is frequently described as smooth, efficient, and easy to manage, with many appreciating the time saved. Reviewers also commend the staff and customer service for being responsive, helpful, and communicative. However, some customers experienced initial challenges with the service, including a "rough start" or a period of adaptation. A few reviewers were dissatisfied with the communication, mentioning issues like unapproved content being posted or difficulties in reaching designers. There were also isolated reports of disorganization, incorrect ad setups, and a platform that some found to be less sophisticated than expected.

What people talk about most

Social media

Consumers generally express satisfaction with social media services, highlighting their effectiveness in... See more

Service

People report positive experiences with service. Many customers highly recommend the service, praising its... See more

User experience

Reviewers highlight positive aspects of user experience, often praising the ease of use and streamlined... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting its exceptional quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Feedbird and their staff have been very creative with producing 1st class posts for our social media accounts. They work closely with us to get each post right with multiple revisions. We boost many t... See more

Rated 5 out of 5 stars

It's not always how you start but how you finish. There was a bit of a rough start; however, how Feedbird handled things was impressive. They move quickly to resolve my communication issues. A great s... See more

Rated 5 out of 5 stars

We've been using Feedbird for more than 6 months, and they've produced short-form videos of excellent quality. We provide the scripts and some images, and they'll do a nice video with voice-overs. Cus... See more

Rated 5 out of 5 stars

Feedbird is truly unbelievable. In the beginning I was concerned if this service was even for me, but OMG why did I decide so late? The posts and videos they create are amazing and perfectly reflect w... See more


Company details

  1. Social Media Agency
  2. Advertising Agency
  3. Marketing Agency
  4. Online Marketing Agency

Written by the company

Expert social media management from only $99/mo. Premium social media content for your business. Posted to your channels after you've approved.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

841 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 68% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Highly recommend Feedbird

We’ve had an excellent experience working with Feedbird. From the outset, their team has been professional, responsive, and genuinely committed to delivering results. Communication has been clear and consistent, deadlines have been met, and any adjustments we’ve requested have been handled quickly and efficiently.
What really stands out is their proactive approach — they don’t just execute tasks, they bring ideas to the table and look for ways to improve performance. It’s refreshing to work with a team that takes ownership and genuinely cares about outcomes.
Highly recommend Feedbird to any business looking for a reliable and results-driven partner.

February 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Freebird is awesome.

Freebird has been awesome to work with! They are responsive, clear, helpful and prompt. Freebird is supportive and offers guidance throughout the whole process.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Feedbird; Trusted Partner for Brand Growth

Feedbird has been a trusted partner to help assist with overall brand growth! They have helped me increase engagement and gain followers for each brand I work with. The automatic and quick response makes content easy to control and their team is great at accommodating requests! Onboarding is quick an easy but gives their team all the needed information! I will work with them time and time again!

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good. We are about 5 months in and they are working right on schedule. Initial setup takes a moment but once it's all dialed in the service just needs you to approve things from time to time.

If you want straightforward, on band, continuous coverage of a channel somewhere this is a pretty clean way to accomplish that.

February 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Great option for social media

We’ve had a great experience using Feedbird for Body Vitality’s social media. They save us a ton of time, are very cost-effective, and consistently deliver content that actually feels like us. It’s rare to find a team that truly gets your brand, and Feedbird does. Highly recommend.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

A welcome addition

This has been a welcome addition to my business. I have been able to add consistent evergreen posts to my Pinterest business account and increase activity on my Tiktok. I had to be more involved than I initially expected with the Pinterest posting, but I think that is because I am pretty particular about my brand image.

February 16, 2026
Unprompted review
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Rated 1 out of 5 stars

A genuinely awful experience.

I genuinely regret signing up with Feedbird.

This service was sold to us as a way to increase engagement, grow our following, improve reach, strengthen brand consistency and ultimately drive better performance across our social media channels.

The reality has been the opposite.

Their entire system is supposed to revolve around sending content feedback forms before anything is created so they can understand your brand properly. That did not happen. The forms were not sent on time and were only provided after we chased them. By then, the content had already been produced.

When we questioned why posts had been created without our input, the response was to suggest that the issues were somehow our fault.

That felt like gaslighting!

You cannot base your process on client feedback, fail to request it, and then shift responsibility when the content misses the mark.

It also was NOTt a one-off mistake. We had to request corrections multiple times because their team repeatedly failed to follow simple, basic instructions. Clear direction was given, yet content kept coming back wrong. This led to constant back-and-forth, delays in posting, inconsistent messaging and a noticeable drop in overall quality.

We signed up to increase engagement, boost follower growth, improve impressions, and build momentum. Instead, due to the inconsistency, errors, poor timing and general lack of quality, our metrics have actually declined. Engagement has dropped. Reach has suffered. We have lost followers.

We are a small brand. We cannot afford to move backwards.

To make matters worse, there is no phone number for support. When issues arise, you cannot speak to anyone directly. Everything is handled through messages, which makes resolving urgent problems slow and frustrating.

This service has cost us time, money and growth.

If you are a small or growing business and your social presence matters to you, I would strongly advise extreme caution.

STAY AWAY FROM FEEDBIRD AND DONT LET THEM GASLIGHT YOU!

February 11, 2026
Unprompted review
Feedbird logo

Reply from Feedbird

Hi Lauren, thank you for sharing your feedback, this is genuinely not the experience we aim to deliver, and we're sorry to hear you've felt this way.

We take the concerns you've raised seriously. Our onboarding and content briefing process is designed specifically to ensure client input comes first, so if the feedback forms weren't sent on time and content was produced before you had the chance to contribute, that falls short of our own standards and we understand how frustrating that must have been.

We also want to be transparent: when we searched our records, we weren't able to locate an active client account under your name. It's possible it may be registered under a different name or email address. We'd genuinely like to investigate what happened and do right by you, so if you could reach out to us at hello@feedbird.com with your account details, we'll make it a priority to look into this properly.

Feedbird Team

Rated 5 out of 5 stars

Great Experience

Working with Feedbird has been a great experience for me. I only had to give feedback once during the first month, and they’ve nailed it ever since. It’s truly worth the investment, and I’m so glad I decided to give them a try. The reduction in stress and the relief of not feeling overwhelmed by managing my social media is priceless!

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Professional and easy to work with!

We recently began working with Feedbird and are thrilled with the experience so far. They are professional and easy to work with! Look forward to building a long time relationship with them! Thank you!

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

We’ve been using Feedbird for our…

We’ve been using Feedbird for our social media content, and overall it’s been a great experience.

The team is responsive, easy to work with, and genuinely open to feedback. They take the time to understand our brand and adjust the content style as we go, which we really appreciate. The posts are consistent, well-presented, and save us a lot of time compared to managing everything in-house.

What we value most is the communication and flexibility — whenever we’ve needed changes or wanted to tweak direction, they’ve been quick to adapt. It feels more like working with a partner than a generic content service.

February 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Outstanding Experience with Feedbird and Filip

Working with Feedbird has been an absolute pleasure, and Filip made the entire process exceptional. He took the time to understand our brand, delivered creative and engaging social media content, and communicated clearly every step of the way. The quality of the posts exceeded our expectations, and the turnaround time was impressive.

Filip’s professionalism, creativity, and attention to detail truly set him apart. We’re thrilled with the results and look forward to continuing our collaboration. Highly recommend Feedbird and especially Filip to anyone looking to elevate their social media presence.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Best decision for our social media management

We were looking for a professional approach to our social media management and looked at various options. We found Feedbird to meet our requirements from day 1, the process was straight forward and got us to dive deeper into our positioning which was a great insight. We have been very happy with the content suggestions which have been on point and the account management has been excellent. so much so we have added two more social media platforms to the mix to enhance our presence.

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

Technical Issues/Poor Customer Service

Working with this companies customer service was fine when things were running as planned. However, when a few technical issues arose on their end (staff wasn't acknowledging feedback & the approval button was either non-existant or malfunctioning) their team did nothing to fix it. As time passed my posts weren't be posted so I simply requested the unfinished content be retained and my company refunded. My original account manager disappeared and the new account manager was indifferent, unwilling to listen to my concerns, and told me if I didn't like it I should just cancel my subscription. I requested to be put in touch with a senior manager to resolve the problem and instead the account manager cancelled my subscription.

February 10, 2026
Unprompted review
Feedbird logo

Reply from Feedbird

Hi Kelly, thank you for taking the time to leave your feedback. We're sorry to hear your experience didn't go as smoothly as it should have, particularly when the technical issues arose.

We've looked into your account and we're glad to confirm that we have since connected you with a senior manager, and we understand you're now in communication with your account manager to work through any outstanding matters. We want to make sure everything is fully resolved on our end and that you feel heard and supported going forward.

If there is anything still pending or any concerns you'd like to raise, please don't hesitate to reach out to the team directly and we'll make sure everything is handled promptly and to your satisfaction.

Thank you again for your patience, and we hope we can leave things on a better note.

Feedbird Team

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Rated 1 out of 5 stars

We had a very poor experience working…

We had a very poor experience working with this company and strongly advise not to proceed without full prepayment.

A placement was agreed at $100, with payment due after the content went live. The service was delivered exactly as agreed and the placement was published successfully.

Despite multiple reminders, clear deadlines, and direct communication with both the outreach contact and company representatives, payment was never completed. At one point, the company confirmed they wanted to keep the placement and stated the amount due would be paid, yet no payment or proof of transaction was ever provided.

After waiting well beyond the agreed payment window and issuing several final notices, the placement had to be removed due to non-payment.

This caused unnecessary delays and wasted time. If you are a publisher or service provider, do not work with this company without upfront payment.

January 19, 2026
Unprompted review
Rated 4 out of 5 stars

I recently began using Feedbird

I recently began using Feedbird, and it is very user-friendly and intuitive. The professional design has significantly enhanced my visual branding. I strongly recommend their services!

In the past few weeks, I noticed a slight issue. My content wasn't posted as often as before. Aside from that, I enjoyed everything else.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

The quality of the posts/graphics is…

The quality of the posts/graphics is excellent. Everything ties in nicely between the emails, posts and the look and feel of our website. The team is accommodating and they make changes very fast. It has saved us a great deal of time. Highly recommend.

February 9, 2026
Unprompted review

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