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Rated 5 out of 5 stars

The best insurance I ever had! Great support team, great service, great package of different kinds of insurance. And it’s acceptable by the visa requirements, such as MA35.

Company replied

Rated 5 out of 5 stars

one of the best experiences, when it comes to securing insurance for my daughter for her category D visa, followed with student's insurance in Austria. i took the package for travel insurance fir... See more

Company replied

Rated 5 out of 5 stars

Top notch, So i first took the travel insurance from.feel safe for my daughter for visa application category D which went smoothly as a student I chose the refund and re schedule option and I cha... See more

Company replied

Rated 5 out of 5 stars

Highly recommend Feelsafe especially if you are a student! Quick replies and easy to navigate website that allows you to get confirmation and request refunds without having to call. Speedy replies as... See more

Company replied

Company details

  1. Insurance Company

Written by the company

FeelSafe is the modern and friendly way of getting your insurance needs met! The user oriented and user friendly online insurance marketer for internationals. With us, you have reliable and fast, easy to understand and easy to buy, quality online solutions for internationals. As an international student, professor, researcher, scholar, volunteer, trainee, job seeker or Au-Pairs, to get your visa and residence permit (MA35) the Austrian government requires you to be health insured when living in Austria at all times. With FeelSafe you can fulfill these legal requirements and start your journey in the quickest, easiest, most convenient and affordable way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

193 reviews

5-star
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Rated 5 out of 5 stars

I really love it!!!!

I really love it. Im used to have a private insurance in my home country and that was one of my biggest fears when I was deciding to come here, cause I really wanted to feel the same treatment, to have the best doctors, not to wait a lot to have an appointment etc and literally I found everything with you!!

October 27, 2020
Unprompted review
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Reply from FeelSafe

Dear Julianna,

We are excited that we left you happy with what we do! We are working hard to give the best service and product to our clients! Thank you for taking the time to leave us some feedback. We wish you a pleasant day! :)

- Your FeelSafe Team

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Rated 5 out of 5 stars

Highly recommended

Highly recommended, it offers easy to use platform, good service, quick response.

October 26, 2020
Unprompted review
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Reply from FeelSafe

Dear Cesar,

We are excited that we left you happy with what we do! We are working hard to give the best service and product to our clients! Thank you for taking the time to leave us some feedback. We wish you a pleasant day! :)

- Your FeelSafe Team

Rated 5 out of 5 stars

They have great customer service

They have great customer service! and all of their products will fit your needs!

October 26, 2020
Unprompted review
FeelSafe logo

Reply from FeelSafe

Dear Catalina,

We are excited that we left you happy with what we do! We are working hard to give the best service and product to our clients! Thank you for taking the time to leave us some feedback. We wish you a pleasant day! :)

- Your FeelSafe Team

Rated 5 out of 5 stars

Really like the Lara network

Really like the Lara network, it is very good for students, because they do not always have money to pre-paid.
Also, your chat staff is very kind and helpful!

October 12, 2020
Unprompted review
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Reply from FeelSafe

Dear Nikolina,

We are excited that we left you happy with what we do! We are working hard to give the best service and product to our clients! Thank you for taking the time to leave us some feedback. We wish you a pleasant day! :)

- Your FeelSafe Team

Rated 5 out of 5 stars

Great service!

Always quick to reply, great service, great insurance coverage!

October 6, 2020
Unprompted review
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Reply from FeelSafe

Dear Selina,

We are excited that we left you happy with what we do! We are working hard to give the best service and product to our clients! Thank you for taking the time to leave us some feedback. We wish you a pleasant day! :)

- Your FeelSafe Team

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Rated 5 out of 5 stars

Nice customer service.

October 1, 2020
Unprompted review
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Reply from FeelSafe

Dear Haneul,

We are excited that we left you happy with what we do! We are working hard to give the best service and product to our clients! Thank you for taking the time to leave us some feedback. We wish you a pleasant day! :)

- Your FeelSafe Team

Rated 5 out of 5 stars

You will not find better customer service

Honestly the best online customer service I have ever experienced. They were the most helpful in figuring out everything from permit renewal paperwork, initial moving documents, I even signed up for the wrong type of insurance and no questions asked they switched coverage and forwarded money within a day. The people behind the chat function really know their stuff and they go above and beyond to make sure you are taken care of. I have always had an answer by email within 24 hours. Thanks FeelSafe!

September 29, 2020
Unprompted review
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Reply from FeelSafe

Dear Haylee,

We are excited that we left you happy with what we do! We are working hard to give the best service and product to our clients! Thank you for taking the time to leave us some feedback. We wish you a pleasant day! :)

- Your FeelSafe Team

Rated 5 out of 5 stars

Great Service, Quick Responses, Easy to Deal With

I've found dealing with Feel Safe to be really easy. I've had to request a few changes to my policy as well as extra documents (re Covid-19 coverage) and they were super quick to reply and get me everything I needed. I highly recommend Feel Safe!

September 25, 2020
Unprompted review
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Reply from FeelSafe

Dear Jamie,

We are excited that we left you happy with what we do! We are working hard to give the best service and product to our clients! Thank you for taking the time to leave us some feedback. We wish you a pleasant day! :)

- Your FeelSafe Team

Rated 5 out of 5 stars

Unmatched Online Customer Service

Honestly the best customer service I have ever experienced online comes from Feelsafe.at. I really thank their whole team for these great efforts.

September 22, 2020
Unprompted review
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Reply from FeelSafe

Dear Matt,

We are excited that we left you happy with what we do! We are working hard to give the best service and product to our clients! Thank you for taking the time to leave us some feedback. We wish you a pleasant day! :)

- Your FeelSafe Team

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Rated 5 out of 5 stars

Everything is great and professional

Everything is great and professional. Nicely done

September 20, 2020
Unprompted review
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Reply from FeelSafe

Dear Fisnik,

We are excited that we left you happy with what we do! We are working hard to give the best service and product to our clients! Thank you for taking the time to leave us some feedback. We wish you a pleasant day! :)

- Your FeelSafe Team

Rated 5 out of 5 stars

good experience

ıt is a quite a helpful insurance agency, highly recommended!

September 19, 2020
Unprompted review
FeelSafe logo

Reply from FeelSafe

Dear Meltem,

We are excited that we left you happy with what we do! We are working hard to give the best service and product to our clients! Thank you for taking the time to leave us some feedback. We wish you a pleasant day! :)

- Your FeelSafe Team

Rated 5 out of 5 stars

I got travel insurance for myself and…

I got travel insurance for myself and my family. I didn't receive a confirmation email for my insurance so I contacted online chat. They replied immediately and very friendly. I got the confirmation email in a few minutes. After a few hours, I realized I made mistake when I wrote my wife's name and I had to contact them again. And they solve the problem in five minutes. If you are looking for Insurance I really recommend this company.

September 8, 2020
Unprompted review
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Reply from FeelSafe

Dear Halil,

We are excited that we left you happy with what we do! We are working hard to give the best service and product to our clients! Thank you for taking the time to leave us some feedback. We wish you a pleasant day! :)

- Your FeelSafe Team

Rated 5 out of 5 stars

Amazing Insurance

Amazing Insurance
Amazing prices
Amazing costumer service
Easy Process
Easy to read and understand contracts

I'd recommend them for anyone trying to get insurance

September 3, 2020
Unprompted review
FeelSafe logo

Reply from FeelSafe

Dear Osama,

We are excited that we left you happy with what we do! We are working hard to give the best service and product to our clients! Thank you for taking the time to leave us some feedback. We wish you a pleasant day! :)

- Your FeelSafe Team

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Rated 5 out of 5 stars

Very good and uncomplicated support.

Very good and uncomplicated support per live chat!

August 27, 2020
Unprompted review
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Reply from FeelSafe

Dear Yuppie,

We are excited that we left you happy with what we do! We are working hard to give the best service and product to our clients! Thank you for taking the time to leave us some feedback. We wish you a pleasant day! :)

- Your FeelSafe Team

Rated 5 out of 5 stars

Excellent service !

August 24, 2020
Unprompted review
FeelSafe logo

Reply from FeelSafe

Dear Fjona,

We are excited that we left you happy with what we do! We are working hard to give the best service and product to our clients! Thank you for taking the time to leave us some feedback. We wish you a pleasant day! :)

- Your FeelSafe Team

Rated 5 out of 5 stars

I highly recommend Feelsafe because it…

I highly recommend Feelsafe because it is very clear, fast and efficient system. Richard Ludmer helped me throughout the process and it went out very smooth.

July 31, 2020
Unprompted review
FeelSafe logo

Reply from FeelSafe

Dear Ana,

We are excited that we left you happy with what we do! We are working hard to give the best service and product to our clients! Thank you for taking the time to leave us some feedback. We wish you a pleasant day! :)

- Your FeelSafe Team

Rated 5 out of 5 stars

wonderful i like this

July 16, 2020
Unprompted review
FeelSafe logo

Reply from FeelSafe

Dear Nader,

We are excited that we left you happy with what we do! We are working hard to give the best service and product to our clients! Thank you for taking the time to leave us some feedback. We wish you a pleasant day! :)

- Your FeelSafe Team

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Rated 5 out of 5 stars

Simply the best

Simply the best
i was enrolled to a student insurance package . the process was fast , straight forward , professional , and most importantly , transparent!
special thanx to the agent Richard Ludmer for his professional and efficient assistance on designing the perfect package for me and also being approachable , very helpful and also having an extensive knowledge on student visa requirements . Richard assisted me step by step throughout the entire process. really went beyond and above.

May 30, 2020
Unprompted review
FeelSafe logo

Reply from FeelSafe

Dear Sabrine,

We are excited that we left you happy with what we do! We are working hard to give the best service and product to our clients! Thank you for taking the time to leave us some feedback. We wish you a pleasant day! :)

- Your FeelSafe Team

Rated 5 out of 5 stars

Excellent Service!

We are truly grateful for the over the top EXCELLENT service we received when booking travel health insurance for our son's study abroad semester.
We wanted to give an extra shout out to Agent Richard Ludmer. The Austrian Consulate originally denied our son's Proof of Insurance when applying for his Visa. Feelsafe/Richard personally went out of the way to be sure the policy was exactly what the Austrian Embassy wanted. He continued to follow through in a timely manner to be certain we were completely taken care of while navigating through the process. Great job Feelsafe! Your professionalism and kindness were remarkable!

May 28, 2020
Unprompted review
FeelSafe logo

Reply from FeelSafe

Dear Keevie,

We are excited that we left you happy with what we do! We are working hard to give the best service and product to our clients! Thank you for taking the time to leave us some feedback. We wish you a pleasant day! :)

- Your FeelSafe Team

Rated 5 out of 5 stars

FeelSafe was super simple to apply to

FeelSafe was super simple to get! I highly recommend it, fast and really prompt service.

May 27, 2020
Unprompted review
FeelSafe logo

Reply from FeelSafe

Dear Zelda,

We are excited that we left you happy with what we do! We are working hard to give the best service and product to our clients! Thank you for taking the time to leave us some feedback. We wish you a pleasant day! :)

- Your FeelSafe Team

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