I placed my order on April 8, for a pair of elastic laces, and rec’d an order confirmation. I emailed on May 11 for an update. They responded on June 8 with this: “ Thank you for reaching out to... See more
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From start to finish - Customer Care is Feetuniqueshop's top priority. If I had a question - I received an email response that was clear and concise, within 24 hours (less, actually). I expected so... See more
Company replied
Finding very specific colouring in laces to match some that have broken is not always easy! I looked all over, in stores & online & I found the best colours & prices here at Feetuniqueshop. Wasn’t fa... See more
These are very high quality laces in a multitude of colors. If you are ordering from the United States please be aware that these are sent here from Denmark, So the order will take a little longer... See more
Company replied
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I placed my order on April 8
I placed my order on April 8, for a pair of elastic laces, and rec’d an order confirmation. I emailed on May 11 for an update. They responded on June 8 with this: “ Thank you for reaching out to us. I sincerely apologize for my delayed response.
As some time has passed since your last email, I wanted to check whether your orders have since been delivered. Once I know the current status, I'll be happy to assist further and explore the best resolution available.”
I replied later that day that I hadn’t heard anything from them, and reached out again on July 25th for an update and refund.
As of July 30, no correspondence, product or refund. I’m not sure if dealing with a different company than the other reviews but I wouldn’t classify their CS as competent, much less great.
Took awhile being overseas
Took awhile being overseas, but happy about this product. Brilliant idea.
wonderful company to deal with Great…
wonderful company to deal with Great customer service
It took a while to receive my order but…
It took a while to receive my order but I eventually got it. I like the shoe laces.👍
Knot a bad thing about these laces
The laces are very well made.
The only thing I would even think to change is for the aglets to be made of metal. Thanks!
So far, this is a good, solid company
I'm grateful that I got exactly what I ordered, this time. I like their shoelaces and the variety of laces, both in style and lengths. I will be ordering again for our family's needs.
The shoelaces are very good
The shoelaces are very good, but delivery time was fairly long. However, they finally came and are now happily in my shoes.
Good customer service when I had a…
Good customer service when I had a problem with an order that wasn't delivered.
perfect for knee high converse
super cool and fit my knee high converse perfectly, love the color, they did take a while to arrive but I wasn't surprised nor was I in a rush to get them
I was pleased with the product
I was pleased with the product, but the shipping process was very long. By the time I received the order, I no longer needed it as it was for a trip. I would not recommend ordering from this company if you need the product quickly.
Supportive customer service when I…
Supportive customer service when I asked a question.
No tracking but good prices
Shipping was basic post, but the laces are fine and the price is right. Appreciate it!
Highly recommended
Fast. Friendly. Bonus product included in the envelope. I am educating friends about how amazing elastic laces are. Welcome to a new comfort level with your shoes! Seriously!
Just what I wanted
Just what I wanted, except that it does not come in cream color, so I settled for white. It was easy to use the website. Shipping is reasonable, considering that it comes from Europe.
Quick response to inquiries
Quick response to inquiries. Lack of tracking.
All went well but I probably wouldn't…
All went well but I probably wouldn't have placed the order if I had known it was shipped from Europe.
Awesome customer service
My first order got lost in the mail. Their customer service was top notch. They sent the order again and I received it two days ago. Very happy with the laces. Just what I ordered and wanted. I highly recommend this company. Great job.
good customer service
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