The site was easy to use and felt personal. The products I ordered arrived promptly even the personalized item. I have been using for a couple of weeks and can honestly say I will be reordering. Al... See more
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This company uses other people’s videos where patches of their skin was healed into new skin claiming it was their products. This company IS NOT responsible for those testimonies and is taking credit... See more
Company replied
Following my review of May 31st, my parcel arrived June 2nd. So be prepared for a long wait when you order from this company, also tracking was not updated. I purchased their Rosacea serum which feel... See more
Company replied
One star is one too many. Stay away from the dentures / teeth they market. They were cheap obviously as far as false teeth or temporary dentures go at $49 so I wasn't expecting much. Something that co... See more
Company details
Written by the company
We aim to provide our customers with the best skincare experience. For us, clean Skinscience are paramount, which is why we use paraben- and sulfate-free formulas.
Contact info
1007 N Orange St. 4th Floor , DE 19801, Wilmington, United States
- +13023295703
- info@feline-skinscience.com
- feline-skinscience.com
Breach of guidelines
I've received my order of the Rosacea…
I've received my order of the Rosacea Corrector (2 for 1) today and everything looks fine. Thank you very much!
The only thing that could be vastly improved is the delivery time. I made my order on the 23th of march and received the package on the 24th of april. It would be of great value if you could offer a faster shipping with a premium price.
As other people have already mentioned, the package has been shipped from Hong Kong while the company is located in the Netherlands. In my opinion you should be proud of your heritage, your products and your service. There is no reason to hide where your products are coming from.
All in all, I think the quality of this company could be greatly improved with a few small changes.
April 24, 2026
Unprompted review
Reply from Féline Skinscience
Dear Jan,
Thank you for your thoughtful feedback and for sharing your experience. We’re glad to hear that your Rosacea Corrector order arrived safely and that you’re satisfied with the product itself.
We acknowledge your concerns regarding delivery times. International shipping can sometimes take longer due to customs and local carriers, but we understand the importance of faster options and are actively exploring premium shipping solutions to better serve our customers.
Regarding product origin, we are transparent about our global logistics. While our company is based in the Netherlands, our products are manufactured and shipped from Hong Kong. We take pride in both our heritage and our commitment to delivering quality skincare worldwide.
Your suggestions are valuable, and we truly appreciate you taking the time to share them. Feedback like yours helps us improve our service.
Warm regards,
Lisa
Feline Customer Service
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Great product!
Just used it for 5 days & it looks like it's making my melasma fades a bit. Hopefully, it would continue to work on my face and some parts of my body as well. Thanks for this wonderful product.
April 24, 2026
Unprompted review
Reply from Féline Skinscience
Dear Lizabeth,
Thank you for sharing your experience with us. We’re delighted to hear that after just five days you’re already noticing your melasma beginning to fade. It’s wonderful that the product is showing promising results so quickly, and we hope it continues to support your skin both on your face and other areas.
Your kind words mean a lot to us, and we’re grateful you took the time to share your journey.
Warm regards,
Lisa
Feline Customer Service
The dark spots from shaving irritation…
The dark spots from shaving irritation on my legs were really bothering me. I changed my shaving technique and started using products with glycolic acid. The spots are finaly fading.
April 24, 2026
Unprompted review
Reply from Féline Skinscience
Dear Finn,
Thank you for sharing your experience with us. Shaving irritation can be very frustrating, and we’re glad to hear that adjusting your technique and incorporating glycolic acid has helped. It’s wonderful that the dark spots are finally fading—your persistence and care are paying off.
Your story is encouraging for others who may be dealing with similar concerns, and we truly appreciate you taking the time to share it.
Warm regards,
Lisa
Feline Customer Service
I have to avoid the sauna and steam…
I have to avoid the sauna and steam rooms at my gym because they trigger terrible rosacea flare ups. Its frustrating watching everyone else enjoy those amenities while I have to skip them.
April 23, 2026
Unprompted review
Reply from Féline Skinscience
Dear Dominic,
Thank you for sharing your experience with us. Rosacea flare‑ups can be very difficult to manage, and we understand how frustrating it must feel to avoid saunas and steam rooms while others enjoy them. It takes a lot of discipline to prioritize your skin health, and we admire the care you’re taking to protect yourself from triggers.
Your openness about these challenges is valuable, as it helps others with rosacea feel less alone in their journey. We truly appreciate you taking the time to share.
Warm regards,
Lisa
Feline Customer Service
Damaged goods - no refund !
Sadly when the product I ordered eventually arrived (badly packaged) it was damaged and leaking, the company were unable or unwilling to rectify this problem: insisting that I had to pay to return the damaged items at my own cost.
The process of communication was slow, unhelpful and ultimately unsuccessful.. please think twice before ordering here.
April 23, 2026
Unprompted review
Reply from Féline Skinscience
Dear Janet,
Thank you for your feedback. We would like to clarify that when you reported the damage, we immediately offered a replacement. As an optional solution, we also provided the choice of store credit or a return for a full refund. Unfortunately, you declined to cooperate with these options, which left us unable to resolve the matter further.
Our policies are designed to ensure fairness and accountability, and we always stand ready to assist customers who work with us to find a solution.
Warm regards,
Lisa
Feline Customer Service
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The company was in regular…
The company was in regular communication about the status of my order, up until it was delivered yesterday. Took 3 weeks from order to delivery. To me that is very professional and the best way to handle a customer. Just started my dark spot corrector today. I will be back with results in a few weeks 😊
April 22, 2026
Unprompted review
Reply from Féline Skinscience
Dear Rachel,
Thank you so much for your kind words. We’re delighted to hear that you appreciated our regular communication throughout the process and that your order was successfully delivered. While international shipping can sometimes take longer due to customs and local carriers, we’re glad that you felt supported and informed along the way.
We’re excited for you to start using the dark spot corrector and look forward to hearing about your results in the coming weeks. Your trust means a lot to us.
Warm regards,
Lisa
Feline Customer Service
Disgraceful!
Disgraceful!
Ordered the buy one get one free Rosacea corrector but only one arrived. When I’ve queried this apparently I did not add two to my cart, however my email clearly states items in this shipment- Rosacea corrector 1+1 Free so why didn’t I receive this….. totally mis-leading. I’ve been offered a credit for half the money - why not just send the other free one as expected. After reading the reviews it seems I’m not the only one this has happened too - totally disgraceful and disappointed - I’d avoid!
April 11, 2026
Unprompted review
Reply from Féline Skinscience
Dear Katie,
Thank you for your feedback. We would like to clarify that when both items are added to the cart, the Buy 1 + 1 Free promotion is applied correctly. If one item is manually removed during checkout, the order is processed for a single product, and we deliver accordingly.
We do not allow reviews to be used as leverage for refunds. Additionally, since no order ID or name has been provided, we cannot confirm that this review is from a genuine customer. Our team is always available to assist with real orders and provide full support when accurate details are shared.
Warm regards,
Lisa
Feline Customer Service
Not like it is online
I ordered a duo rice ampoule product for clearing pores, I also got another pair of the same thing in my order as it was buy one get one free, but I only received one of each, that along with the fact that it took over 3 weeks to arrive, I'm not pleased at all. I also tried it and I saw alot of other people saying it doesn't clump up and the bits that form are ur pores emptying. I can say for certain that it clumps up no matter what as I used it on the same spot 4 times and even tried the palm of my hand and the same result each time. Around 20 minutes after using this product my skin dried out.
April 22, 2026
Unprompted review
Reply from Féline Skinscience
Dear Antonio,
Thank you for sharing your feedback. We would like to clarify that the Buy 1 + 1 Free promotion requires both items to be added to the cart at checkout. If only one was added, then only one product is shipped. When both are included, the promotion is applied correctly and both are delivered.
Regarding the product experience, results can vary from person to person. The texture and clumping you described may be due to how the product interacts with your skin type, and dryness can sometimes occur if the product is left on too long or used repeatedly on the same area. We always recommend following the usage instructions carefully and pairing treatments with a moisturizer to maintain balance.
We encourage you to share your order ID with our customer service team so we can review your case in detail and assist further. Without an order reference, we cannot confirm the specifics of your purchase.
Warm regards,
Lisa
Feline Customer Service
I've been using alpha arbutin for my…
I've been using alpha arbutin for my dark spots and its much gentler than hydroquinone but still effective. Its taken about 3 months to see real improvment but my skin tone is more even now.
April 22, 2026
Unprompted review
Reply from Féline Skinscience
Dear Andrew,
Thank you for sharing your experience with us. It’s wonderful to hear that alpha arbutin has been working well for your dark spots. You’re absolutely right—it’s known to be gentler than hydroquinone while still delivering effective results, and your patience over the past three months is paying off with a more even skin tone.
Your story is encouraging for others who may be looking for a safer, steady approach to improving their skin. We truly appreciate you taking the time to share your journey.
Warm regards,
Lisa
Feline Customer Service
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Disappointing with the order Never…
Disappointing with the order Never order from this website again. Products received wasn't even what I ordered. Multiple different brands of product. I think this website are either scamming or untruthful with their products.
April 22, 2026
Unprompted review
Reply from Féline Skinscience
Dear Jasmine,
Thank you for your feedback. We would like to clarify that all products shipped from our warehouse are exactly those ordered by the customer. We do not substitute with other brands or items. If there was any confusion, it may have been due to a misunderstanding of the product names or packaging, but the items delivered were correct according to your order.
We are not a scam company and stand by the authenticity of our products. Our customer service team is always available to provide clarification and support, and we encourage you to reach out directly with your order details so we can review this further.
Warm regards,
Lisa
Feline Customer Service
My dark spots are mostly on my cheeks…
My dark spots are mostly on my cheeks and chin. I tried so many drugstore products with little results. Finally saw a dermatologist who gave me a prescription cream and its actualy working.
April 22, 2026
Unprompted review
Reply from Féline Skinscience
Dear Martha,
Thank you for sharing your journey with us. Dark spots can be very persistent, and it’s understandable how discouraging it can feel after trying so many products with little success. We’re glad to hear that working with your dermatologist and using a prescription cream is finally giving you the results you’ve been hoping for.
Your patience and persistence are inspiring, and your story will surely encourage others who are still searching for the right solution.
Warm regards,
Lisa
Feline Customer Service
Easy to order took a lot longer than…
Easy to order took a lot longer than expected know one ever got back to me asking where my items were but had lots and I mean lots of emails about all their other products.
April 21, 2026
Unprompted review
Reply from Féline Skinscience
Dear Karen,
Thank you for your feedback. We would like to clarify that your order was processed and updates were provided in time. Delivery times can vary depending on customs and local carriers, which may cause delays beyond the advertised estimate.
We regret that you felt communication was lacking. While we do send promotional emails, our customer service team is always available to respond to order inquiries, and we encourage customers to reach out directly for updates.
We appreciate your patience and understanding as we continue to improve our service.
Warm regards,
Lisa
Feline Customer Service
Horrible experience... Do not order
Horrible experience... I have ordered on 12.Mar only 3 hours later I withdrew from my purchase as I had seen all the negative reviews and that is was shipped from China instead of Netherlands.
They ignored my cancellation even though I tried numerous times. They proceeded to ship out the parcel over 2 weeks later anyway.
Now I have the parcel here and they are not willing to provide a return label. They say I have to pay for the return of the product, even though it is not a return but a cancellation and they shipped out the parcel unsolicited as the ignored m cancellation request.
If they could simply provide a return label, I would say it is okay but this is just a level of customer service that is not acceptable.
Seems like a fishy scam company... Do not order from them!
PS: ORDER FL88005 - if the customer service is willing to help now...
April 21, 2026
Unprompted review
Reply from Féline Skinscience
Without an order ID or the email address used at checkout, we cannot confirm the validity of this order or proceed with support. If you are indeed a customer, please share these details so we can investigate and help resolve the issue.
We kindly remind you that Féline Skinscience products are sold only through our official website. If an order was placed elsewhere, we are not responsible, as we do not sell through third parties. Please ensure future purchases are made directly via our official site for guaranteed service and authenticity.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
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The dark spots on my forehead from…
The dark spots on my forehead from years of sun exposure made me look older than I am. I finally invested in professional treatments and quality skincare products. My skin looks so much better now.
April 21, 2026
Unprompted review
Reply from Féline Skinscience
Dear Olivia,
Thank you for sharing your experience with us. Sun exposure can certainly leave lasting marks, and we understand how frustrating dark spots can be when they make you feel older than you are. It’s wonderful to hear that investing in professional treatments and quality skincare has made such a positive difference for your skin.
Your story is inspiring and shows the value of patience and commitment to self‑care. We’re delighted that you’re seeing the results you hoped for.
Warm regards,
Lisa
Feline Customer Service
The Private Corrector- Feline Skinscience (Product Not Arriving)
I have emailed them several times regarding my order. They gave me a tracking number. In their last email they said it is in “transit”.
When I went to check the last mile tracking from the tracker, the last update was from 30/03/2026 when the order was made. That means it has not left the warehouse at all. How can you claim that it is in “transit” when it has not left at all. You are misleading me, and giving me false reassurance that there is still a product coming.
I don’t recommend ordering from this company.
For Feline Skinscience : order no FL95152
April 21, 2026
Unprompted review
Reply from Féline Skinscience
Without an order ID or the email address used at checkout, we cannot confirm the validity of this order or proceed with support. If you are indeed a customer, please share these details so we can investigate and help resolve the issue.
We kindly remind you that Féline Skinscience products are sold only through our official website. If an order was placed elsewhere, we are not responsible, as we do not sell through third parties. Please ensure future purchases are made directly via our official site for guaranteed service and authenticity.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
I've been managing my rosacea for 3…
I've been managing my rosacea for 3 years now and I've learned so much about my skin. Its taught me patience and the importance of listening to what my body is telling me. Everyone's triggers are different.
April 20, 2026
Unprompted review
Reply from Féline Skinscience
Dear Bernard,
Thank you for sharing your journey with us. Managing rosacea for three years has clearly taught you patience and resilience, and it’s inspiring to hear how much you’ve learned about listening to your body. You’re absolutely right—everyone’s triggers are different, and understanding your own is such an important step in keeping skin calmer.
Your openness will surely encourage others who are navigating similar challenges, and we truly appreciate you taking the time to share your experience.
Warm regards,
Lisa
Feline Customer Service
The best 4get the rest
First time after trying untold creams of every variety for malasma and dark spots, feline is the only one that has worked. So impressed
April 21, 2026
Unprompted review
Reply from Féline Skinscience
Dear Kay,
Thank you so much for sharing your experience. We’re delighted to hear that after trying many different creams, you’ve finally found success with ours. It’s wonderful to know that our product has made a real difference for your melasma and dark spots.
Your kind words mean a lot to us, and we’re truly impressed by your commitment to your skincare journey. We’re honored to be part of it.
Warm regards,
Lisa
Feline Customer Service
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Do not buy from this site.
Do not buy from this site.
Purchased on 27th March.
Emailed them and they said goods are in transit!This was 2 weeks ago and also a week later.
Tracking number link they sent doesn't work.
Unacceptable to be waiting 30 days for a delivery.
Avoid, Avoid Avoid.
When they tell you goods are in transit I can't cancel order and get refund !!
April 20, 2026
Unprompted review
Reply from Féline Skinscience
Dear Ms. Downey,
Thank you for your feedback. First of all, your order has been shipped and is currently in transit. The package is at customs, and unfortunately, this part of the process is outside of our control.
We have already paid the taxes and fees so that you can receive your order without any extra charges. Despite this, we received a negative review, which is disappointing as we are doing our best to provide all required information to every customer.
We do not have control over the NL postal carrier. If their processing is slower than expected, we cannot be blamed. After customs clearance, the local postal carrier is automatically assigned without our choice.
For your convenience, here is the last mile carrier link:
https://www.anpost.com/Post-Parcels/Track/History?item=CB139944030IE
You may call or email them directly to ask for delivery updates.
Warm regards,
Lisa
Feline Customer Service
AVOID THIS COMPANY
Placed an order over 2 weeks ago and haven’t received it yet. Customer service is nonexistent. They are a scam company that don’t deliver the products they are advertising. Luckily I went through Kalana so they are dealing with it for me.
Don’t waste your time and money with this ‘company’
Edit* sounds like a lot of excuses when it seems everyone is experiencing the same problems. If you’d put this much effort into replying on Trustpilot and making up lies to actually sorting out your orders then you wouldn’t have so many bad reviews.
Also my phone auto fills for my address and it seems to work with everyone else I use online.
Also I’ve got evidence of me emailing you about my order which I’ve sent it all over to Klarna.
April 20, 2026
Unprompted review
Reply from Féline Skinscience
Dear Baker,
Thank you for your feedback. We would like to clarify that your order was shipped and is currently in transit. We have not received any emails from you, so the claim that our customer service is nonexistent is not accurate.
The address provided in your order has returned errors, which may be contributing to the delay. We kindly ask customers to ensure their details are entered correctly at checkout.
We use Klarna as a payment partner because we are a legitimate company with nothing to hide. We always reply to our customers and provide updates, and we will also respond to any case raised with Klarna by supplying all the necessary proof to support our position.
Warm regards,
Lisa
Feline Customer Service
Poor service
After my first order I was told I had signed up for a subscription which I had not. I asked for proof of this but all they sent me was an image with a tick in a box which does indicate it was associated with my name. The delivery times are much longer than they advertise, there website states 4 to 8 business days , this order took 26 days. There correspondance is a waste of time, keep telling it is on its way but when you check the tracking it is stuck in the same place, what is the point of update when the parcel has not moved. There products are poor.
In response to your reply, I am not saying it was not delivered. I am only stating facts. Your website states quite clearly, delivery to UK address 4 to 8 business days, fact it took 26 days, also I asked for proof that I signed up to a subscription but you failed to provide this, as regards claiming for a product free is total rubbish.
April 20, 2026
Unprompted review
Reply from Féline Skinscience
Dear Susan,
Thank you for your feedback. We would like to clarify that updates were provided to you in time, and the item was successfully delivered. We also have photo proof showing the package being received in hand.
Attempting to claim otherwise in order to obtain the product free of charge will not work. We do not accept blackmail, and our policies are clear to ensure fairness for all customers.
Our team remains available to assist with any genuine concerns, but in this case the order was completed as agreed.
Warm regards,
Lisa
Feline Customer Service
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