I have suffered from rosecia for a few years made worse by alcohol. I find that the rosecia on my left cheek has really subsided and started to go on the left hand side as well after using this prod... See more
Company replied
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See what reviewers are saying
Following my review of May 31st, my parcel arrived June 2nd. So be prepared for a long wait when you order from this company, also tracking was not updated. I purchased their Rosacea serum which feel... See more
Company replied
This company uses other people’s videos where patches of their skin was healed into new skin claiming it was their products. This company IS NOT responsible for those testimonies and is taking credit... See more
Company replied
Been using these for nearly a week . Very light on the skin not seen any real difference yet but hoping I will soon . Feels gentle on very sensitive skin so I’m hopeful . Delivery took a little whil... See more
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Company details
Written by the company
We aim to provide our customers with the best skincare experience. For us, clean Skinscience are paramount, which is why we use paraben- and sulfate-free formulas.
Contact info
1007 N Orange St. 4th Floor , DE 19801, Wilmington, United States
- +13023295703
- info@feline-skinscience.com
- feline-skinscience.com
Breach of guidelines
i have to pay £8 to return something I didn't even order
they automatically signed me up for a subscription/monthly renewal and when I asked for a cancellation since it's only been a few hours since I noticed the transaction, they still asked me to pay a fee? can you believe it? i didn't ask for the items, i didn't order them at will, and I still have yo pay about £8 for a restocking fee? so technically I'm just giving them free money for something that wasn't even my fault in the first place.
April 27, 2026
Unprompted review
Reply from Féline Skinscience
Without an order ID or the email address used at checkout, we cannot confirm the validity of this order or proceed with support. If you are indeed a customer, please share these details so we can investigate and help resolve the issue.
We kindly remind you that Féline Skinscience products are sold only through our official website. If an order was placed elsewhere, we are not responsible, as we do not sell through third parties. Please ensure future purchases are made directly via our official site for guaranteed service and authenticity.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
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I never connected my digestive issues…
I never connected my digestive issues with my rosacea until my doctor mentioned they can be related. I changed my diet and both my gut health and my skin improved. The body is so interconnected.
April 27, 2026
Unprompted review
Reply from Féline Skinscience
Dear Mila, 🌸
Thank you for sharing your story. You’re absolutely right — the body is deeply interconnected, and many people don’t realize how much gut health can influence skin conditions like rosacea. It’s encouraging that your doctor helped you make that connection and that dietary changes have brought improvements both internally and externally.
Your experience is a great reminder that sometimes the most effective skincare solutions start from within. We appreciate you highlighting this holistic perspective, as it can inspire others to look beyond topical treatments alone.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
One star is too much take money for…
One star is too much take money for your order but don't deliver. E_mail them this just gets returned no server. Avoid scam comany18
April 15, 2026
Unprompted review
Reply from Féline Skinscience
Dear Shirley,
Thank you for your feedback. We would like to clarify that your order is currently in transit and has not been lost. Our customer service team has reached out via email to provide updates, but unfortunately we did not receive a response from you.
We assure you that we always process and ship orders placed through our website, and we remain available to assist with tracking information or any further questions you may have.
Warm regards,
Lisa
Feline Customer Service
Re recent order for face tape
I chose this company as they said it was a fast delivery time . They write every day saying my order is being processed ( its a pack of face tape ) 6 days later it still hasn't been despatched.
I would cancel the order if that was possible as I've ordered some from another company which is being delivered tomorrow. April 27th . . I won't order from feline skincare again
April 20, 2026
Unprompted review
Reply from Féline Skinscience
Dear Dorothy,
Thank you for your feedback. We would like to clarify that without an order ID, name, or the email address used at checkout, we cannot confirm whether you are a customer of ours or verify the details of your order. We encourage you to contact our customer service team directly with this information so we can assist you properly.
We are always happy to help genuine customers, but without any valid details we are unable to investigate or resolve the matter.
Warm regards,
Lisa
Feline Customer Service
No order in 20 days customer service do…
No order in 20 days customer service do not respond , three emails and nothing scam.
April 26, 2026
Unprompted review
Reply from Féline Skinscience
Dear Ann,
Thank you for your comment. We would like to clarify that we have not received any emails from you in our inbox, and therefore the statement that our customer service does not respond is not accurate. Without an order ID or the email address used at checkout, we cannot confirm your identity as a customer or verify the details of your order.
We encourage you to reach out to our customer service team directly with valid order information so we can assist you properly. We always respond to genuine customer inquiries and provide tracking details for all orders.
Warm regards,
Lisa
Feline Customer Service
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Lovely cream but I am now on my 2nd jar…
Lovely cream but I am now on my 2nd jar and have not noticed a real difference yet on the crepey skin on my upper and lower arms ?? I have already ordered 3 jars -I’m wondering when should I see a difference ??
April 26, 2026
Unprompted review
Reply from Féline Skinscience
Dear Mrs. Gleave,
Thank you for sharing your experience with us. We appreciate your loyalty in already ordering multiple jars, and we understand how important visible results are when treating crepey skin. Improvements can take time and often depend on factors such as skin type, consistency of use, and the area being treated. Many customers notice gradual changes over several weeks to months, especially with continued application.
We encourage you to keep up with your routine and pair the cream with good hydration and sun protection, as these can enhance results. Your feedback is very valuable, and we’re grateful you took the time to share it with us.
Warm regards,
Lisa
Feline Customer Service
⚠️Very disappointed
⚠️Very disappointed. I ordered this product once in February using Apple Pay. In March, they deducted my money, and in April they did the same, deducting my money without my authorisation. Be careful, guys. I am so disappointed 😏
April 26, 2026
Unprompted review
Reply from Féline Skinscience
Dear Mathobela,
Thank you for your feedback. We would like to clarify that the recurring payments were linked to a subscription plan that was willingly selected at checkout. As soon as you contacted us, we cancelled the subscription immediately to prevent further charges.
Customers are always welcome to reach out to us directly to request cancellation, and we are happy to assist promptly. We regret any misunderstanding and assure you that our policies are transparent and designed to give customers full control over their orders and subscriptions.
Warm regards,
Lisa
Feline Customer Service
I had a very disappointing experience…
I had a very disappointing experience with Feline Skin Science. I purchased their dark spot corrector because it was advertised with a 60-day money-back guarantee if it didn’t work.
I used the product consistently for nearly the full 60 days and saw no results at all. When I contacted customer service to request a refund, they told me I had to return the product in “unused” condition and pay for shipping. That makes no sense—you can’t test a skincare product without actually using it.
This feels very misleading and unfair. The guarantee is basically meaningless if they refuse refunds once the product has been used as intended. I would not recommend buying from this company.
April 23, 2026
Unprompted review
Reply from Féline Skinscience
Dear Uzm,
Thank you for sharing your feedback. We would like to clarify that our 60‑day money‑back guarantee is applied strictly in accordance with our terms and conditions. Refunds require the product to be returned in unused condition so that we can process them properly.
Without an order ID or the email address used at checkout, we are unable to confirm your identity as a customer or verify the details of your case. We always honor our guarantee when the conditions are met and valid order information is provided.
Warm regards,
Lisa
Feline Customer Service
I find this corrector excellent.
I find this corrector excellent,I got a burn on my face 45 years ago and it always comes up red , now I’m so happy this does not happen anymore. I would highly recommend this product.
April 24, 2026
Unprompted review
Reply from Féline Skinscience
Dear Bridie,
Thank you for sharing your wonderful experience with us. It’s truly inspiring to hear that after so many years of dealing with redness from a burn, our corrector has helped bring you relief and confidence. Knowing that the product has made such a meaningful difference for you is exactly why we do what we do.
We’re grateful for your kind recommendation and delighted that you’re happy with the results.
Warm regards,
Lisa
Feline Customer Service
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Great value for money products that do…
Great value for money products that do what they say. Feline really do have your skin needs sorted.
April 24, 2026
Unprompted review
Reply from Féline Skinscience
Dear Inna,
Thank you so much for your kind words. We’re delighted to hear that you find our products great value for money and that they’re meeting your skincare needs. It means a lot to us to know that you feel supported and that Feline is helping you achieve your goals.
Your feedback is truly encouraging, and we’re grateful you took the time to share it.
Warm regards,
Lisa
Feline Customer Service
I've learned that different type of…
I've learned that different type of dark spots require different treatments. What works for sun damage might not work for post inflamatory hyperpigmentation. Its important to identify the cause first.
April 24, 2026
Unprompted review
Reply from Féline Skinscience
Dear Lucinda,
Thank you for sharing such an insightful observation. You’re absolutely right—different types of dark spots often require different approaches, and identifying the underlying cause is the most important first step. Sun damage, post‑inflammatory hyperpigmentation, and other forms of discoloration can respond very differently to treatment, so your awareness is both practical and empowering.
We truly appreciate you taking the time to share this knowledge, as it can help guide others on their skincare journey.
Warm regards,
Lisa
Feline Customer Service
I've received my order of the Rosacea…
I've received my order of the Rosacea Corrector (2 for 1) today and everything looks fine. Thank you very much!
The only thing that could be vastly improved is the delivery time. I made my order on the 23th of march and received the package on the 24th of april. It would be of great value if you could offer a faster shipping with a premium price.
As other people have already mentioned, the package has been shipped from Hong Kong while the company is located in the Netherlands. In my opinion you should be proud of your heritage, your products and your service. There is no reason to hide where your products are coming from.
All in all, I think the quality of this company could be greatly improved with a few small changes.
April 24, 2026
Unprompted review
Reply from Féline Skinscience
Dear Jan,
Thank you for your thoughtful feedback and for sharing your experience. We’re glad to hear that your Rosacea Corrector order arrived safely and that you’re satisfied with the product itself.
We acknowledge your concerns regarding delivery times. International shipping can sometimes take longer due to customs and local carriers, but we understand the importance of faster options and are actively exploring premium shipping solutions to better serve our customers.
Regarding product origin, we are transparent about our global logistics. While our company is based in the Netherlands, our products are manufactured and shipped from Hong Kong. We take pride in both our heritage and our commitment to delivering quality skincare worldwide.
Your suggestions are valuable, and we truly appreciate you taking the time to share them. Feedback like yours helps us improve our service.
Warm regards,
Lisa
Feline Customer Service
Great product!
Just used it for 5 days & it looks like it's making my melasma fades a bit. Hopefully, it would continue to work on my face and some parts of my body as well. Thanks for this wonderful product.
April 24, 2026
Unprompted review
Reply from Féline Skinscience
Dear Lizabeth,
Thank you for sharing your experience with us. We’re delighted to hear that after just five days you’re already noticing your melasma beginning to fade. It’s wonderful that the product is showing promising results so quickly, and we hope it continues to support your skin both on your face and other areas.
Your kind words mean a lot to us, and we’re grateful you took the time to share your journey.
Warm regards,
Lisa
Feline Customer Service
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The dark spots from shaving irritation…
The dark spots from shaving irritation on my legs were really bothering me. I changed my shaving technique and started using products with glycolic acid. The spots are finaly fading.
April 24, 2026
Unprompted review
Reply from Féline Skinscience
Dear Finn,
Thank you for sharing your experience with us. Shaving irritation can be very frustrating, and we’re glad to hear that adjusting your technique and incorporating glycolic acid has helped. It’s wonderful that the dark spots are finally fading—your persistence and care are paying off.
Your story is encouraging for others who may be dealing with similar concerns, and we truly appreciate you taking the time to share it.
Warm regards,
Lisa
Feline Customer Service
I have to avoid the sauna and steam…
I have to avoid the sauna and steam rooms at my gym because they trigger terrible rosacea flare ups. Its frustrating watching everyone else enjoy those amenities while I have to skip them.
April 23, 2026
Unprompted review
Reply from Féline Skinscience
Dear Dominic,
Thank you for sharing your experience with us. Rosacea flare‑ups can be very difficult to manage, and we understand how frustrating it must feel to avoid saunas and steam rooms while others enjoy them. It takes a lot of discipline to prioritize your skin health, and we admire the care you’re taking to protect yourself from triggers.
Your openness about these challenges is valuable, as it helps others with rosacea feel less alone in their journey. We truly appreciate you taking the time to share.
Warm regards,
Lisa
Feline Customer Service
Damaged goods - no refund !
Sadly when the product I ordered eventually arrived (badly packaged) it was damaged and leaking, the company were unable or unwilling to rectify this problem: insisting that I had to pay to return the damaged items at my own cost.
The process of communication was slow, unhelpful and ultimately unsuccessful.. please think twice before ordering here.
April 23, 2026
Unprompted review
Reply from Féline Skinscience
Dear Janet,
Thank you for your feedback. We would like to clarify that when you reported the damage, we immediately offered a replacement. As an optional solution, we also provided the choice of store credit or a return for a full refund. Unfortunately, you declined to cooperate with these options, which left us unable to resolve the matter further.
Our policies are designed to ensure fairness and accountability, and we always stand ready to assist customers who work with us to find a solution.
Warm regards,
Lisa
Feline Customer Service
The company was in regular…
The company was in regular communication about the status of my order, up until it was delivered yesterday. Took 3 weeks from order to delivery. To me that is very professional and the best way to handle a customer. Just started my dark spot corrector today. I will be back with results in a few weeks 😊
April 22, 2026
Unprompted review
Reply from Féline Skinscience
Dear Rachel,
Thank you so much for your kind words. We’re delighted to hear that you appreciated our regular communication throughout the process and that your order was successfully delivered. While international shipping can sometimes take longer due to customs and local carriers, we’re glad that you felt supported and informed along the way.
We’re excited for you to start using the dark spot corrector and look forward to hearing about your results in the coming weeks. Your trust means a lot to us.
Warm regards,
Lisa
Feline Customer Service
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Disgraceful!
Disgraceful!
Ordered the buy one get one free Rosacea corrector but only one arrived. When I’ve queried this apparently I did not add two to my cart, however my email clearly states items in this shipment- Rosacea corrector 1+1 Free so why didn’t I receive this….. totally mis-leading. I’ve been offered a credit for half the money - why not just send the other free one as expected. After reading the reviews it seems I’m not the only one this has happened too - totally disgraceful and disappointed - I’d avoid!
April 11, 2026
Unprompted review
Reply from Féline Skinscience
Dear Katie,
Thank you for your feedback. We would like to clarify that when both items are added to the cart, the Buy 1 + 1 Free promotion is applied correctly. If one item is manually removed during checkout, the order is processed for a single product, and we deliver accordingly.
We do not allow reviews to be used as leverage for refunds. Additionally, since no order ID or name has been provided, we cannot confirm that this review is from a genuine customer. Our team is always available to assist with real orders and provide full support when accurate details are shared.
Warm regards,
Lisa
Feline Customer Service
Not like it is online
I ordered a duo rice ampoule product for clearing pores, I also got another pair of the same thing in my order as it was buy one get one free, but I only received one of each, that along with the fact that it took over 3 weeks to arrive, I'm not pleased at all. I also tried it and I saw alot of other people saying it doesn't clump up and the bits that form are ur pores emptying. I can say for certain that it clumps up no matter what as I used it on the same spot 4 times and even tried the palm of my hand and the same result each time. Around 20 minutes after using this product my skin dried out.
April 22, 2026
Unprompted review
Reply from Féline Skinscience
Dear Antonio,
Thank you for sharing your feedback. We would like to clarify that the Buy 1 + 1 Free promotion requires both items to be added to the cart at checkout. If only one was added, then only one product is shipped. When both are included, the promotion is applied correctly and both are delivered.
Regarding the product experience, results can vary from person to person. The texture and clumping you described may be due to how the product interacts with your skin type, and dryness can sometimes occur if the product is left on too long or used repeatedly on the same area. We always recommend following the usage instructions carefully and pairing treatments with a moisturizer to maintain balance.
We encourage you to share your order ID with our customer service team so we can review your case in detail and assist further. Without an order reference, we cannot confirm the specifics of your purchase.
Warm regards,
Lisa
Feline Customer Service
I've been using alpha arbutin for my…
I've been using alpha arbutin for my dark spots and its much gentler than hydroquinone but still effective. Its taken about 3 months to see real improvment but my skin tone is more even now.
April 22, 2026
Unprompted review
Reply from Féline Skinscience
Dear Andrew,
Thank you for sharing your experience with us. It’s wonderful to hear that alpha arbutin has been working well for your dark spots. You’re absolutely right—it’s known to be gentler than hydroquinone while still delivering effective results, and your patience over the past three months is paying off with a more even skin tone.
Your story is encouraging for others who may be looking for a safer, steady approach to improving their skin. We truly appreciate you taking the time to share your journey.
Warm regards,
Lisa
Feline Customer Service
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