They sent me the wrong order. I have sent numerous emails to provide their return address so I can get exactly what I paid for, still they would not reply or respond to my emails. Clara was only good... See more
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See what reviewers are saying
Kept informed regarding delivery, the pump action is great to use, so no wastage and it goes a long way, absorbs into your skin quickly, leaves skin feeling soft, lovely product
Ordered 16th May. Delivered 6th June. Email updates continually telling parcel is moving and in transit but no tracking until last two days before delivery. Apparently 3 to 4 weeks delivery is the... See more
I love my products. My favourite is the peel shot, I literally saw the dead cell leaving my skin. My only regret was the length of time the delivery took, almost 3 weeks.
Company details
Written by the company
We aim to provide our customers with the best skincare experience. For us, clean Skinscience are paramount, which is why we use paraben- and sulfate-free formulas.
Contact info
1007 N Orange St. 4th Floor , DE 19801, Wilmington, United States
- +13023295703
- info@feline-skinscience.com
- feline-skinscience.com
Breach of guidelines
I just started the serum
I just started the serum, but I’m loving this serum. It feels light on my face and I think I can already see progress.
May 17, 2026
Unprompted review
Reply from Féline Skinscience
Dear Tracie, 🌸
Thank you so much for sharing your lovely feedback. We’re delighted to hear that the serum feels light on your skin and that you’re already noticing progress after just a few weeks.
Consistency is key, so keep up with your routine — results will continue to build over time.
Your positive experience helps others feel confident in trying the product too, and we truly appreciate your recommendation.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
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Very disappointed with this company.
Very disappointed with this company.
I placed an order on 12 May and was repeatedly told that my package was on the way. After waiting over two weeks, on 28 May I finally received an email saying the parcel had been returned because nobody accepted delivery, and asking me to confirm my address.
The problem is: the name and address they sent me were not mine at all. I live in the UK, but the parcel was apparently sent to an address in the USA under a name I do not recognise.
The whole situation feels extremely suspicious.
When I asked for a refund because I no longer wanted to wait, they told me they could not refund me because the item had already been shipped. Their solution was for me to refuse delivery when it arrives and then pay the return postage myself.
That makes no sense, especially when I repeatedly asked them to confirm my correct delivery address to avoid another mistake, and they completely ignored those messages.
To make things worse, they keep sending multiple customer survey emails every day asking about my experience, despite me already explaining that I have not even received the product.
Very poor communication, no accountability, and an incredibly frustrating experience from start to finish. At this point it feels more like a scam than a genuine customer service issue. I would not recommend ordering from this company.
May 29, 2026
Unprompted review
Reply from Féline Skinscience
Dear Janet, 🌸
We’ve reviewed your case and can confirm that your order was delivered in London and is not missing. The delay occurred because no phone number was provided, which led to customs holding the parcel until additional details were supplied.
Our team has already shared all the relevant information with you over email, including the tracking updates. https://www.felineskinscience.com/apps/parcelpanel?nums=YT2612400708389828
The claim that we ignored your messages or sent the parcel to the wrong address is therefore inaccurate.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
Product seems good so far.
May 29, 2026
Unprompted review
Reply from Féline Skinscience
Dear Cheri, 🌸
Thank you for sharing your thoughts — we’re glad to hear the product seems good so far. With consistent use, results typically become more noticeable over time, so we encourage you to keep up with your routine.
Your feedback is valuable, and we look forward to hearing more about your experience as you continue.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
email this morning from finline…
email this morning from finline skincare asking me to take my review down if I do that they've offered to resend my parcel 20 pound voucher which I don't want I have asked for my money back they will not discuss this matter with me until I take my review down that doesn't seem fair as I've already paid for something I've not received very disappointed with their response they obviously don't like bad reviews good companies need good customers I feel this is not one of them and I will not be taking my review down I stand by what I say I am honest and truthful..Janet
May 29, 2026
Unprompted review
Reply from Féline Skinscience
Dear Janet, 🌸
Our policies and terms are clearly listed on our website and apply equally to all customers. We cannot make special exceptions or treatments simply because a negative review was posted. Reviews cannot be used as leverage to obtain free products, vouchers, or refunds outside of the conditions outlined in our policy.
Your order will always be handled according to the same procedures that apply to every customer, ensuring fairness and transparency.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
Delivery took a very long time that I…
Delivery took a very long time that I didn’t even remembered about it when it arrived! Also they signed me up for subscriptions!!! Wtf? Where did I sing up for this? Avoid at all costs! Terrible product also. Used a couple times and is seating in my bathroom cabinet! I’m
Disgusted to say the least! This company needs to shut down! Bad in all aspects.
May 28, 2026
Unprompted review
Reply from Féline Skinscience
Dear Ms. Rocha, 🌸
We must clarify that the subscription was willingly activated by you at checkout in order to receive a discount. This option is clearly displayed during purchase, and customers are free to opt out if they do not wish to subscribe.
Subscriptions can also be cancelled at any time directly on our website through your account settings. The claim that you were signed up without consent is therefore inaccurate.
Reviews cannot be used to bypass policy or misrepresent facts — all customers are treated equally under the same conditions outlined on our website.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
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Delivery is very late.
Delivery is very late.
Product is not working what it claims.
I had a very bad reaction to their product and they didn’t accept it
Do not buy from on line company because either they are scam or they don’t care when their product is a danger to your skin like mine.
And they are not prepared to refund you.
Very unreliable customer service and irresponsible.
February 5, 2026
Unprompted review
Reply from Féline Skinscience
Dear Mahin, 🌸
We’ve reviewed your case and can confirm that your order was placed in October. As outlined in our policy, we provide a 60‑day return period for refunds or exchanges. Since your request falls outside of this timeframe, we are unable to process a refund for this order.
Please note that reviews cannot be used to bypass policy — all customers are treated equally under the same conditions. For any future concerns, we encourage you to contact us through our official email channels within the return period so our team can assist you promptly.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
No sign of order 20 days later
I placed an order on the 6th of May and I got a tracking number on the 9th but it is now the 26th and I still have no idea where the order is.
I got a few emails from Clara (COO) saying that my order is still in the preparation stage before dispatch. On another occasion Clara said that my order is being actively monitored but I haven't heard anything from them since the 15th.
The current state of the order has not changes since the 9th and that is info received..
Will this ever arrive???
Update following Lisa's recent comment
Lisa I never claimed that you have never replied to me and stated that I have not heard from you since the 15th of May, So Yes I am keeping my comments to the Facts and not saying anything disparaging. If I could post a screenshot of the tracking that was shared with me I would and then you would see that there has no update there since the 9th as I have stated. And yes you are correct that your team have been in contact with me this morning and I have duly replied to that email.
May 26, 2026
Unprompted review
Reply from Féline Skinscience
Dear Vincent, 🌸
We can confirm that your order is in transit and currently out for delivery. Our team has already replied to your emails and shared the tracking link so you could monitor the shipment directly.
The claim that we have not responded or provided updates is therefore inaccurate.
Reviews cannot be used to misrepresent facts or bypass policy — all customers are treated equally under the same conditions outlined on our website. For any further assistance, please continue to use our official email channels, where our team is ready to support you.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
Just a warning
Just a warning. This product has steroids in it. This is not good for face overtime and will thin skin. I explained this to company and they blocked me. Do not use
May 25, 2026
Unprompted review
Reply from Féline Skinscience
Without an order ID or the email address used at checkout, we cannot confirm the validity of this order or proceed with support. If you are indeed a customer, please share these details so we can investigate and help resolve the issue.
We kindly remind you that Féline Skinscience products are sold only through our official website. If an order was placed elsewhere, we are not responsible, as we do not sell through third parties. Please ensure future purchases are made directly via our official site for guaranteed service and authenticity.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
Féline lip plumper
Féline lip plumper is false advertising. It does absolutely NOTHING to my lips. I would not recommend buying this crap AT ALL!
May 26, 2026
Unprompted review
Reply from Féline Skinscience
Dear Julie, 🌸
We can confirm that our team responded to your email and processed the cancellation of the subscription you had willingly placed at checkout.
The product was shipped as ordered, and your claim that it is “false advertising” does not reflect the facts.
Please note that reviews cannot be used to misrepresent or bypass policy. For any genuine concerns, our official email channels remain the correct way to resolve matters, and our team is always available to assist.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
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I keep recieving an item I did not…
I keep recieving an item I did not order. I dont remember signing a monthly subscription. I tried to contact through email to stop subscription but nobody is replying.
May 24, 2026
Unprompted review
Reply from Féline Skinscience
Dear Rowena, 🌸
After checking our records, we can confirm that there is no customer account, email, or order details under your name in our system. Our team has already replied multiple times to the emails we did receive, but we are unable to identify any customer or order connected to the information you’ve provided.
Without valid details, we cannot process cancellations or refunds. Please ensure you are contacting us through our official email channels with the correct information so we can assist you properly.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
This is a scam and unworthy business
May 12, 2026
Unprompted review
Reply from Féline Skinscience
Dear Michael, 🌸
Your review is false and slanderous. We can confirm that your order was shipped and is currently in transit, as stated in the tracking information.
https://www.felineskinscience.com/apps/parcelpanel?nums=YT2613500706184615
Our team has also checked and found no email from you in our inbox, which means we have not been able to assist you directly.
We do our best to deliver every order, but support can only be provided through our official email channels. Reviews cannot be used to misrepresent facts or bypass policy — all customers are treated equally under the same conditions outlined on our website.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
Hi send my money this orderFL114528 …
Hi send my money this orderFL114528 number I am not received anything and I told you before i Don,t need this fake darkspot corrector and the malasma corrector both are fake serums. Return my money 💰.
May 23, 2026
Unprompted review
Reply from Féline Skinscience
Dear Tsinat, 🌸
The claim that you did not receive anything is not accurate. Our team has also checked and found no valid email communication from you in our inbox, which means we have not been able to assist you directly.
Please note that reviews cannot be used to bypass policy or misrepresent facts. If you wish to request a refund or return, the correct step is to contact us through our official email channels, where our team can guide you through the process under the same conditions applied to all customers.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
The shipping took a long time
The shipping took a long time. They should be more honest about this upfront. It said I should receive the product in 7 days and then for the next 10 days I was receiving emails saying its "almost shipping." I thought it was a scam, but I did eventually receive the product. I havent noticed a real difference yet but it does feel good on my skin. (Which is rare with my rosacea) So, Im hopeful that it works.
May 15, 2026
Unprompted review
Reply from Féline Skinscience
Without an order ID or the email address used at checkout, we cannot confirm the validity of this order or proceed with support. If you are indeed a customer, please share these details so we can investigate and help resolve the issue.
We kindly remind you that Féline Skinscience products are sold only through our official website. If an order was placed elsewhere, we are not responsible, as we do not sell through third parties. Please ensure future purchases are made directly via our official site for guaranteed service and authenticity.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
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Its a Scam
Its a Scam , stay away.
1 month since my order and nothing.
Only thing i get from them its emails after emails of publicity.
Stay away.
April 27, 2026
Unprompted review
Reply from Féline Skinscience
Dear Hugo,
Your review is false and misleading. The reason your order was not successfully delivered is because you did not provide a phone number with your shipping details. Without this, the postal carrier was unable to reach you, and the package was bounced back to our international warehouse.
We do our best to deliver every order, but customers are responsible for providing complete and accurate address details, including a phone number. As the order has now been returned, a redelivery fee will apply if you wish to have it resent.
Reviews cannot be used as leverage to bypass policy — all customers are treated equally under the same conditions outlined on our website.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
I made a purchase of a product which…was not fulfilled by your company
I made a purchase of a product which clearly stated it had one free if it was purchased. However, only one was delivered.
May 22, 2026
Unprompted review
Reply from Féline Skinscience
Dear Priscilla, 🌸
We’ve reviewed your order and can confirm that only one item was purchased and dispatched, exactly as shown in your checkout confirmation. The Buy 1 + 1 Free promotion requires both items to remain in the cart before completing the purchase. In your case, the second free item was manually removed from the cart, which is why only one product was delivered.
Please note that reviews cannot be used to bypass policy or obtain additional products. For any future concerns, our official email channels remain the correct way to resolve individual matters.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
APPALLING. DO NOT ORDER
If i could give a minus for this company I would. Appalling. Constant lying about order status. Requested to cancel and refund many many many times. Then received emails saying order had been returned from courier to themselves. Yet more requests to cancel and refund. To be told we are sending this out again. Ignoring at least ten requests to cancel. Now they are saying i have to wait to receive then return then wait for a refund. Absolutely disgusted with them. Bet this review is removed. DO NOT ORDER. DO NOT TRUST THEM
May 21, 2026
Unprompted review
Reply from Féline Skinscience
Dear Jacqui, 🌸
We understand your frustration, but we must clarify that your review does not reflect the facts of your case. Your order was processed and dispatched, and when the courier returned the package to us, our team informed you and explained the next steps. Refunds can only be issued once items are returned and inspected, as outlined in our Terms & Conditions.
We cannot cancel or refund an order that is already in transit, and repeated requests through reviews do not replace the proper procedure. Our customer service team remains available through our official email channels to assist you directly.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
Is a wonderful product
Is a wonderful product with fantastic results, nothing else has worked as good as this product. Within a few days my face calmed down & after a week my face started to clear. Highly recommend.
May 20, 2026
Unprompted review
Reply from Féline Skinscience
Dear Lilian, 🌸
Thank you so much for sharing your experience — we’re delighted to hear that within just a few days your skin calmed down, and after a week you began to see clear results. It’s wonderful to know the product has worked so well for you when nothing else had.
Your recommendation means a lot and helps others feel confident in trying the product too.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
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Negative 5 stars would be more…
Negative 5 stars would be more appropriate. I ordered on 4/20/26 it is now 5/19/26 I have emailed the company 5 times now as they have not updated my order and still has not shipped. They say they respond back to emails within 48hrs however I have not recieved not 1 message back and there is no phone number to contact the company. Companies should be required to have a customer service line. EDIT: The to top is off they they respond with the insult below calling me a liar saying I haven't emailed at all. If this is not your correct email on listed on your site : info@feline-skinscience dot com I suggest you update it. You do not treat customers fairly and even sent me a message saying you will replace my order I NEVER recieved ONLY if I remove this review. How about you don't steal people's money and not send them their orders. I am more than happy to screen shot and send you ALL the emails I have sent. To respond back to someone like this is horrible customer service.
April 18, 2026
Unprompted review
Reply from Féline Skinscience
Dear Rebecca, 🌸
We understand your frustration with the delay and lack of updates. However, after checking, we found no record of receiving any email from you in our inbox. Without a valid email trail, our team cannot provide support or updates on your order.
We have reached out based on your review, but please note that the correct way to resolve individual concerns remains through our official email channels. Reviews cannot be used as leverage to bypass policy — all customers are treated equally under the same conditions outlined on our website.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
If I could give you a zero I would…
If I could give you a zero I would these snap on veneers look like Halloween costume teeth! And, ya’ll have the audacity to show people lies. I’m not going to my 30th High School Reunion because of this company!
May 19, 2026
Unprompted review
Reply from Féline Skinscience
Dear Customer, 🌸
We’re sorry to hear that you were disappointed with the snap‑on veneers. Our products are designed to provide a cosmetic solution, but results can vary depending on individual expectations and usage.
Please note that our advertising materials are intended to demonstrate potential outcomes, and we apply the same conditions to all customers. If you were not satisfied, the correct step would have been to reach out to our customer service team through our official email channels, where we could have offered guidance or a suitable solution.
Reviews cannot be used as leverage to obtain benefits or bypass policy — all customers are treated equally under the same terms outlined on our website.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
Buyer beware
Buyer beware: The items were not delivered even after a month (ordered 24/04/26). Customer service is very poor and only sends the same template response
May 19, 2026
Unprompted review
Reply from Féline Skinscience
Without an order ID or the email address used at checkout, we cannot confirm the validity of this order or proceed with support. If you are indeed a customer, please share these details so we can investigate and help resolve the issue.
We kindly remind you that Féline Skinscience products are sold only through our official website. If an order was placed elsewhere, we are not responsible, as we do not sell through third parties. Please ensure future purchases are made directly via our official site for guaranteed service and authenticity.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
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