They sent me the wrong order. I have sent numerous emails to provide their return address so I can get exactly what I paid for, still they would not reply or respond to my emails. Clara was only good... See more
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See what reviewers are saying
Kept informed regarding delivery, the pump action is great to use, so no wastage and it goes a long way, absorbs into your skin quickly, leaves skin feeling soft, lovely product
Ordered 16th May. Delivered 6th June. Email updates continually telling parcel is moving and in transit but no tracking until last two days before delivery. Apparently 3 to 4 weeks delivery is the... See more
I love my products. My favourite is the peel shot, I literally saw the dead cell leaving my skin. My only regret was the length of time the delivery took, almost 3 weeks.
Company details
Written by the company
We aim to provide our customers with the best skincare experience. For us, clean Skinscience are paramount, which is why we use paraben- and sulfate-free formulas.
Contact info
1007 N Orange St. 4th Floor , DE 19801, Wilmington, United States
- +13023295703
- info@feline-skinscience.com
- feline-skinscience.com
Breach of guidelines
AVOID AT ALL COST IF FELINE HAS SCAMMED YOU BE SURE TO OPEN A CHARGEBACK!!!
AVOID AT ALL COST.
PEOPLE WHO HAVE BEEN SCAMMED BY THIS COMPANY, YOU NEED TO REQUEST A CHARGEBACK WITH YOUR BANK OR FINANCIAL INSTITUTION YOU MADE THE PAYMENT WITH. DO NOT LET THESE PEOPLE GET AWAY WITH TAKING YOUR MONEY!!!
Especially if you’re from the UK as Feline SKINSCIENCE IS BREAKING THE LAW. IF YOU’RE A UK RESIDENT YOU ARE COVERED BY CONSUMER RIGHTS ACT 2015.
DO NOT SEND PRODUCTS BACK AT YOUR OWN COST -
-IF THE PRODUCT IS FAULTY or DAMAGED
-NOT AS DESCRIBED
-NOT FIT FOR PURPOSE
UNDER THE CONSUMER RIGHTS ACT THE COMPANY IS LIABLE TO PAY FOR THE RETURN.
ALSO UNDER UK LAW YOU HAVE A LEGAL RIGHT TO CANCEL ANY ONLINE ORDER WITHIN 14 DAYS. DONT LISTEN TO THEIR BS, GO STRAIGHT TO YOUR BANK IF THEY REFUSE.
This company is scamming people left right and centre.
I purchased an item that was £169 on their website. After nearly 2 months I received a cheaply packaged alternative that is on the website for half the price. It doesn’t even have the same functions as what I purchased.
When I’ve gone to find the item on their website, the page is no longer found. I sent a link to my friend when I was considering the item and that link no longer works.
All the evidence is there though. I have screenshots and my receipt shows what I purchased, and the items functions. I forwarded this evidence to Feline and received half arsed response. I opened a chargeback with my bank.
I offered to send the item back, but only if Feline sent me a prepaid label, as this is no fault of my own. Feline came back to me and said they would only give me a refund if I sent the item back at my own cost to the Netherlands-Tracked. So would cost me about £30. NO CHANCE!
They stated in the Email that because I received free shipping I would have to pay to send it back myself. Erm make it make sense please! The Consumer Rights act 2015 states if the goods received are not ‘as described’ the company is liable for the return. ..Breaking UK law now Feline.
They are now trying to make out the reason for my chargeback is because the item is faulty and I’m refusing to send any evidence. Which is clearly not the case. (You have all the evidence Feline, you know you’re at fault yet you refuse to take any responsibility.)
UPDATE: MY BANK REFUNDED THE MONEY AS ITS CLEAR AS DAY THIS IS A SCAM!!! MAKE SURE YOU DO THE SAME.
SCAM. AVOID AVOID AVOID!
IN RESPONSE TO FELINE- Your excuses are laughable. Complete dribble and nonsense.
May 1, 2026
Unprompted review
Reply from Féline Skinscience
Dear Customer, 🌸
We must emphasize that the claims made in your review are not accurate. Your order was processed and dispatched according to the terms agreed at checkout, and our policies — including returns and refunds — are applied consistently to all customers.
We provided you with the correct return instructions, and refunds are only issued once items are received back and inspected. Reviews cannot be used as leverage to bypass policy or obtain free products. Suggesting chargebacks and making accusations of fraud is considered defamatory and will not be tolerated.
Our team remains available through our official email channels to assist with any genuine concerns. Attempts to damage our reputation with slander will not succeed.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
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I ordered on the 1 may and I haven't…
I ordered on the 1 may and I haven't received it they said they will look into it and still nothing so I have asked for a refund and I don't think I will receive it I think it's a scam
May 18, 2026
Unprompted review
Reply from Féline Skinscience
Dear Joyce, 🌸
I’m really sorry for any confusion and frustration this has caused. For our Buy 1 + 1 Free offer to apply, both items need to be added to the cart before completing the purchase. It sounds like the second item may not have been included at checkout, which is why only one bottle was sent.
We want to make this right for you! Please reach out to our customer service team at info@feline-skinscience.com with your order details, and we’ll guide you through the next steps to resolve this quickly.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
I think it's a scam
I think it's a scam. At best it's really bad service. I will be asking for a refund after writing this. Constant updates about my order delivery but still no sign of it. I ordered it for my daughter's birthday which has now passed.
Wish I had read these reviews before I ordered. Trustpilot have removed many good ones as they are fake.
May 18, 2026
Unprompted review
Reply from Féline Skinscience
Without an order ID or the email address used at checkout, we cannot confirm the validity of this order or proceed with support. If you are indeed a customer, please share these details so we can investigate and help resolve the issue.
We kindly remind you that Féline Skinscience products are sold only through our official website. If an order was placed elsewhere, we are not responsible, as we do not sell through third parties. Please ensure future purchases are made directly via our official site for guaranteed service and authenticity.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
Still waiting over 3 weeks for my order…
Still waiting over 3 weeks for my order and no response so far when I ask company about order. I see the company has had other reviews saying the same thing.
Haven’t had a chance to try products as I haven’t received them yet. NOT IMPRESSED with delivery or customer service.
May 18, 2026
Unprompted review
Reply from Féline Skinscience
Dear Lynda, 🌸
We’re sorry to hear that your order has not yet arrived. Your delivery is currently being checked with the courier, and our team will reach out to you directly with an update.
Please note that the correct way to resolve individual concerns remains through our official email channels, where we can provide tracking details and next steps. Reviews cannot be used as leverage to bypass policy — all customers are treated equally under the same conditions outlined on our website.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
Ordered the 2 for 1 deal on the…
Ordered the 2 for 1 deal on the rosecea/skin redness serum.
This did not make one bit of difference and feel like the explanatory videos that they show do not reflect the product.
As it was 2 bottles i got and used at the end i messaged them as they advertise money back guarantee if not suitable, this only applies after 30 days, which again i feel is not long enough to test the 2 bottles, they didnt reply back when i asked for the refund.
IN RESPONSE TO FELINE
I have emailed and advised that i wanted to use both bottles to enable me to see any results, which were non-existent and you are correct i was offered a voucher to purchase from your store which is not what i would expect, as would not want to order again something that doesnt work, but seems this company refuse point blank to issue any refunds when requested!
February 2, 2026
Unprompted review
Reply from Féline Skinscience
Dear Customer, 🌸
We completely understand your concern and want to clarify how our Buy 1 + 1 Free option works. While our site mentions a 60‑day satisfaction guarantee, we also want you to feel safe trying the product:
You can use one bottle to test results.
If you’re not satisfied, you can return the second unopened bottle for a full refund.
If both bottles are used, we’re happy to offer a store credit instead — simply reach out to our team.
This way, you’re protected while still having the chance to properly test the product. Please contact our customer service team at info@feline-skinscience.com with your order details so we can guide you through the process.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
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I placed an order for1 product with a…
I placed an order for1 product with a free item when I looked at my email they had trebled order I immediately emailed them to either adjust order or cancel I sent 6 emails with no reply on day of delivery 15 days later sent me email to give review
There were no details on how to return but this has to be at my expense back to USA would have to go to quality control before any refund may be given I believe this is sharp practice do not order from them they claimed within 3 minutes of order it was being shipped so couldn’t cancel was the final reply 15 days later
May 18, 2026
Unprompted review
Reply from Féline Skinscience
Dear Nicola, 🌸
We can confirm that your order was placed and delivered in full. Our customer service team has also provided you with the return instructions should you wish to send items back.
Please note that reviews cannot be used as leverage to obtain special offers or bypass policy — all customers are treated under the same conditions outlined on our website. For any further assistance, our official email channels remain the correct way to resolve individual matters.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
The product simply did not work
The product simply did not work. I tried it for nearly the duration of one bottle but noticed no difference. I reached out to the company who refused me a refund because more than 60 days had passed.
May 18, 2026
Unprompted review
Reply from Féline Skinscience
Dear Anne, 🌸
We’re sorry to hear that you did not see the results you were hoping for. Skincare outcomes can vary depending on individual skin types, conditions, and consistency of use.
Regarding your refund request, our 60‑day money‑back policy is applied consistently to all customers. Since more than 60 days had passed at the time of your request, we were unable to process a refund.
We appreciate your feedback and encourage you to reach out through our official email channels if you’d like tailored guidance on product use or to explore other options that may better suit your skin concerns.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
Giving 1 star because there isn’t 0
Giving 1 star because there is no option to leave 0. Wish I would have checked on here before ordering and seen other people having the exact same problem as me. Nearly 3 weeks and parcel hasn’t arrived, about 10 plus emails and they respond saying we have checked and it says it’s in transit. How long can a company pretend a package isn’t lost and hold on to your money refusing a refund? If there was a choice between ordering from this company again or crawling 10 miles to somewhere that sells the same items at 10x the price I would be starting that crawl asap. I hope this puts people off and your welcome 👌🏼
May 18, 2026
Unprompted review
Reply from Féline Skinscience
Without an order ID or the email address used at checkout, we cannot confirm the validity of this order or proceed with support. If you are indeed a customer, please share these details so we can investigate and help resolve the issue.
We kindly remind you that Féline Skinscience products are sold only through our official website. If an order was placed elsewhere, we are not responsible, as we do not sell through third parties. Please ensure future purchases are made directly via our official site for guaranteed service and authenticity.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
Do not buy this
It took longer to arrive than expected, also the product does not work as the advertised videos. Also the price was unbelievable compared to other similar products, way more expensive. I feel it is a rip off. It makes me sad and wary of trusting.
May 18, 2026
Unprompted review
Reply from Féline Skinscience
Dear Ugie, 🌸
We’re sorry to hear that you feel disappointed with your order. If you were not happy with the product, the correct step would have been to reach out directly to our customer service team, where we could have offered a suitable solution.
We have checked our inbox and found no record of receiving any email from you, which is why our team has not been able to assist further. Please note that reviews cannot be used as leverage to bypass policy — all customers are treated equally under the same conditions stated on our website.
For tailored support, we encourage you to contact us through our official email channels, where our team is ready to help.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
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The foundation two months ago now every…
The foundation two months ago now every month I’m receiving the foundation. I have asked them to please do not send any more. They are money out of my credit card, please refund the money that you have taken out of my credit card for the last two months. Thank you
May 16, 2026
Unprompted review
Reply from Féline Skinscience
Dear Barbara, 🌸
Customers can stop a subscription they placed themselves at any time directly on our website or by emailing our customer service team. We have checked our inbox and found no record of receiving any email from you, which is why we were unable to assist earlier.
As per your review, we have now cancelled your subscription.
Please note that our official channels — including email, Facebook, and Instagram — remain the correct way to reach us for any future support.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
Review 10 – Féline Skinscience has now been referred to the Dutch advertising authority (SRC)
This is now my tenth review, and at this stage I believe it is important to clarify that my reviews are not replies directed to the company, but information intended for current and future customers.
This communication is simply an update regarding the ongoing situation and developments surrounding this case.
I have now received a response from one of the authorities responsible for reviewing online advertising complaints and potential misleading business practices.
Part of the response states the following:
“Dear Ms Joaquim,
Thank you for contacting the ASA with your complaint regarding the Féline Skinscience website.
Our Codes only apply to advertisers based in the UK or using a UK platform. However, you may be interested to know that we have an agreement with a European-wide alliance of advertising regulators, EASA, and can therefore refer your complaint to our Dutch counterparts The Stichting Reclame Code (SRC) for consideration.”
The email contains additional information which I do not need to disclose publicly. However, what is relevant is that the company has now been formally referred to the Dutch advertising authority:
The Stichting Reclame Code (SRC).
This organisation reviews complaints related to online advertising, misleading practices, and business conduct.
At this point, I believe it is important that consumers continue to document and report inconsistencies whenever they encounter them.
As previously stated, my intention has never been to obtain free products or special treatment. My intention has always been transparency, accountability, and consumer awareness.
I will continue to provide updates as new developments arise.
Kind regards,
Dayana
May 12, 2026
Unprompted review
Reply from Féline Skinscience
Dear Dayana, 🌸
We have no knowledge of who may be encouraging or paying you to continue posting these reviews, but we must emphasize that the information you are sharing is not accurate.
Referring to external authorities in this way does not change the fact that our policies and procedures are applied consistently to all customers.
We will not accept slander intended solely to damage our reputation. If the aim is to ruin trust in our brand, it will not succeed. The correct way to resolve individual concerns remains through our official email channels, where our team is available to provide assistance.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
I don’t believe this company is legit!
The suction mirror wouldn’t stick. Finally it stuck. I turned away and it fell and shattered. Definitely cheap Chinese item which I could have bought from Temu. The second item, a spot reduction serum did nothing to improve the discolouration. I contacted the company requesting a refund. They agreed to give me a refund if I sent back the items, but I replied that it would cost me almost twice as much to send it back to Finland for a refund! That doesn’t make sense, paying more for postage for a lesser refund. So this makes me feel that many people who want to return items to Finland would be reluctant to do so as they would, not only lose their original payment, but also the postage to Finland! So Féline Skincare knows that if you order from them, they won’t be refunding your money. If they don’t refund my payment, that’s ok. At least I’ve voiced my opinion to others who would be contemplating buying from them! Bad really bad!
April 2, 2026
Unprompted review
Reply from Féline Skinscience
Dear Laurine, 🌸
We can confirm that we provided you with both replacement options and the return instructions for your order. As per policy, returns must follow the outlined process to ensure proper inspection and refund handling.
Please note that reviews cannot be used to obtain benefits or bypass policy — all customers are treated equally and fairly under the same conditions stated on our website. For further assistance, our official email channels remain the correct way to resolve individual cases.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
Awful experience
Awful experience. Should be no stars. Product has burnt my face. Speaking to a no win no fee injury solicitor this coming week.
** UPDATE: YES I BOUGHT THROUGH YOUR WEBSITE HENCE THE FEEDBACK ON YOUR TRUSTPILOT!
Your company is a disgrace! Liars and thieves! You state made in UK but its from China! You have not followed ANY legal frame works to ensure that these products are safe to use!
Who is your nominated person I contact over this in the UK?! You are suppose to have this by law yet I can't find it anywhere?!
May 16, 2026
Unprompted review
Reply from Féline Skinscience
Without an order ID or the email address used at checkout, we cannot confirm the validity of this order or proceed with support. If you are indeed a customer, please share these details so we can investigate and help resolve the issue.
We kindly remind you that Féline Skinscience products are sold only through our official website. If an order was placed elsewhere, we are not responsible, as we do not sell through third parties. Please ensure future purchases are made directly via our official site for guaranteed service and authenticity.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
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Bad experience with
Bad experience with , because i have ordered the skin care products from 27 of April and today date 15 of May not came yet , the payment is done already, I have contacted customer service by email but no one didn’t solve my problem.
April 27, 2026
Unprompted review
Reply from Féline Skinscience
Without an order ID or the email address used at checkout, we cannot confirm the validity of this order or proceed with support. If you are indeed a customer, please share these details so we can investigate and help resolve the issue.
We kindly remind you that Féline Skinscience products are sold only through our official website. If an order was placed elsewhere, we are not responsible, as we do not sell through third parties. Please ensure future purchases are made directly via our official site for guaranteed service and authenticity.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
After suffering from rosacea for many…
After suffering from rosacea for many years trying all different creams, lotions and potions I can honestly say
The rosacea corrector and the moisturiser have made a complete difference to my skin I would definitely recommend to anyone who is suffering. Thank you Feline skin science.
April 2, 2026
Unprompted review
Reply from Féline Skinscience
Dear Joanne, 🌸
Thank you so much for sharing your journey with us. After struggling with rosacea for many years, it’s wonderful to hear that the Rosacea Corrector together with our Moisturiser has made such a complete difference for your skin.
Your recommendation means a lot — especially to others who may still be searching for something that truly helps. We’re grateful for your trust and delighted that you’re seeing the results you hoped for.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
Con like Company Avoid
This company hives the impression its in Holland, its coming from China. After many e-mails about the time it was taking for my order to arrive, it finally did arrive but the buy one get one free fid not materialise. Only one item in the package. Order confirmation clearly says this 1+1. Company NOT willing to send out missing item without “ reordering”. Its a con, dont order from this company, they take your money and dont supply the goods, terrible service. AVOID.
May 14, 2026
Unprompted review
Reply from Féline Skinscience
Dear Mary, 🌸
I’m really sorry for any confusion and frustration this has caused. For our Buy 1 + 1 Free offer to apply, both items need to be added to the cart before completing the purchase. It sounds like the second item may not have been included at checkout, which could be why only one bottle was sent.
We want to make this right for you! Please reach out to our customer service team at info@feline-skinscience.com with your order details, and we’ll guide you through the next steps to resolve this quickly.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
I'm not impressed
I'm not impressed. My order took over 25 days to arrive in the UK and I had to constantly follow up on where my order was. I ordered all the Feline Skin Science products but received Dr Melaxin, le Roche( which was opened) and another product from China. The only Feline Skin Science product was the sunscreen which was travel size. I'm very disappointed and was looking forward to the Melasma products. It's all a scam. So not order from them.
May 13, 2026
Unprompted review
Reply from Féline Skinscience
Dear Heather, 🌸
We can confirm that you placed two separate orders, both of which were processed and delivered. Tracking details and updates were shared with you via email at the time of shipment. Our customer service team also reached out to you directly to offer assistance regarding any issues with the delivery contents, but we have not received a reply from you.
We understand your disappointment, but reviews cannot be used as leverage to bypass policy or obtain free products. The correct way to resolve individual cases remains through our official email channels, where our team can guide you step by step through the proper return or replacement process if needed.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
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SCAMMERS
I ordered the dark spot corrector on March 8th, did not receive the product until March 29..then they had the audacity to recharge me and place another order on Apr 7 (as part of the subscription) when I’ve only gotten to try the product for a week because it took forever to come!! As soon as I received the order confirmation I sent them an email telling them to cancel it and refund me. Jamie from CS responded telling me I couldn’t, even though their website clearly states that you can cancel an order if it hasn’t been processed or shipped out yet. I also asked for them to cancel the subscription and they blatantly ignored that part. After multiple follow ups, I finally received a reply back on APRIL 28 that my subscription cancellation request had been submitted and may take a while. I told them I wanted a refund and they stated I had to return the product and provide tracking info. Shipping to Netherlands from Canada with tracking costs over $100, more than I spent on the product. They are SCAMMERS, the product doesn’t even work and their customer service is absolutely disgustingly terrible. Do not waste your money on this company !!!!!
March 29, 2026
Unprompted review
Reply from Féline Skinscience
Dear Danielle, 🌸
We can confirm that your subscription was placed willingly during checkout in order to receive a discount. Subscriptions are not created automatically — they must be selected and confirmed by the customer. Cancellation is always available either directly on our website or by messaging our customer service team.
Since your order was already processed and shipped, it could no longer be cancelled once it cleared customs. Our team reached out to you with solutions regarding the subscription and return process, but these were declined. Reviews cannot be used as leverage to bypass policy or obtain free products. The correct way to resolve individual cases remains through our official email channels, where our team can guide you step by step through the proper cancellation and refund procedure.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
Is really good i used 2 weeks and my…
Is really good i used 2 weeks and my legs so soft and my legs is different
April 27, 2026
Unprompted review
Reply from Féline Skinscience
Dear Sabina, 🌸
Thank you for sharing your experience — we’re delighted to hear that after two weeks of use, your legs feel softer and you’ve noticed a difference. Consistency is indeed the key with skincare, and it’s wonderful to know the product is giving you results.
Your feedback is truly encouraging and helps others understand the benefits of regular use.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
Order never shipped or arrived
Over a month since order was placed, nothing has been sent out or delivered. Same generic responses from one person via email
May 12, 2026
Unprompted review
Reply from Féline Skinscience
Without an order ID or the email address used at checkout, we cannot confirm the validity of this order or proceed with support. If you are indeed a customer, please share these details so we can investigate and help resolve the issue.
We kindly remind you that Féline Skinscience products are sold only through our official website. If an order was placed elsewhere, we are not responsible, as we do not sell through third parties. Please ensure future purchases are made directly via our official site for guaranteed service and authenticity.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
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