I have suffered from rosecia for a few years made worse by alcohol. I find that the rosecia on my left cheek has really subsided and started to go on the left hand side as well after using this prod... See more
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See what reviewers are saying
Following my review of May 31st, my parcel arrived June 2nd. So be prepared for a long wait when you order from this company, also tracking was not updated. I purchased their Rosacea serum which feel... See more
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This company uses other people’s videos where patches of their skin was healed into new skin claiming it was their products. This company IS NOT responsible for those testimonies and is taking credit... See more
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Been using these for nearly a week . Very light on the skin not seen any real difference yet but hoping I will soon . Feels gentle on very sensitive skin so I’m hopeful . Delivery took a little whil... See more
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Company details
Written by the company
We aim to provide our customers with the best skincare experience. For us, clean Skinscience are paramount, which is why we use paraben- and sulfate-free formulas.
Contact info
1007 N Orange St. 4th Floor , DE 19801, Wilmington, United States
- +13023295703
- info@feline-skinscience.com
- feline-skinscience.com
Breach of guidelines
They Promptly Resolved My Issue
I had a problem reaching customer service about a delivery I received. I was so frustrated and I didn’t know how to get my problem resolved. Now, I am pleased to report, the Manager emailed me and was very supportive and helpful!
My problem is resolved and I am very happy!
It is a good sign when a company addresses issues head on and promptly!
Having a good product isn’t the only thing that is important! They have lived up to both!
Thank you!
April 16, 2026
Unprompted review
Reply from Féline Skinscience
Dear Kerri, 🌸
We’re sorry to hear about the condition in which your package arrived. The damage you describe — torn packaging, broken lid and pump, and missing cream — is the result of handling by the local postal service during transit, not an issue with how the order was dispatched from our facility.
Your order was shipped securely, but once in transit, responsibility for safe delivery lies with the carrier. We recommend filing a claim with your local postal service regarding the damaged parcel. At the same time, our official email channels remain available to assist you with the next steps, whether that involves a replacement or return process.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
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So after waiting 3 and a half weeks for…
So after waiting 3 and a half weeks for delivery.and comminucation a disaster.my brown spot corrector turns up with lip plump.been using over 2 weeks no difference whatsoever and lip plump just makes ya lips feel on fire.do not bovver with this company.complete rip off!! Bank refunded me but when item finally got delivered.took money back and will only cost me to send back.then probly wait a year for refund 😡if u get it
March 28, 2026
Unprompted review
Reply from Féline Skinscience
Dear Tara, 🌸
We want to clarify that your order was processed and shipped according to the terms agreed at checkout. Attempting to use a bank dispute and repeated reviews to keep products free of charge is not acceptable and will not be tolerated.
Our policies — including the 60‑day return option — are applied consistently to all customers. The correct option available remains a return for refund, following the instructions provided by our customer service team through our official email channels.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
Highly disappointed!!
Nowhere in my review or my email did I ask to bypass policy or obtain free products. When did I ask you to send me products for free. Clearly you haven’t read my comment or my emails properly, just rushed to reply.
I only said how can I return a product if I never received it. The status for each order says “it’s ready” but doesn’t say it’s “in transit” or it’s current location. I place multiple international orders and none of them have ever taken so long.
I can’t see any option to cancel my subscription so I request you to cancel it from your end effective immediately and remove my card details from your system. If the first two orders are still not shipped/delivered/received, what’s the guarantee of the next order being delivered or received?
I’ve attached the screenshots of both orders’ trackers in my email to you.
Send me a written confirmation that you’ve cancelled my subscription.Again, I am not asking for any free products, I am only asking to get what I paid for and what my card has been charged for and if yet not received as per your policy guidelines of 4-8 business days, then get a refund, which is a fair ask. I didn’t post my review immediately but waited for long enough giving a benefit of doubt for every possible delay, but look at the optics, 25 business days vs 4-8, (35 calendar days) who wouldn’t raise a concern, and the status still stays the same as it was a month ago, not moving anywhere. If there was any actual location posted on the tracker, I’d have the patience to wait, observing it moving.
Don’t try to represent me as a greedy person in your response when you clearly failed to provide what you promised for.
I never asked for any free products and don’t try to unnecessarily pressurize me to remove my review, I’ll not, until I receive both of the orders that I paid for!!
I’ll only remove my comment when I actually receive the orders I paid for, it stays here until then.
————————————————————
I placed an order first time on April 5th, it’s May 5th today; it’s not been even shipped yet. The website says international shipping takes 4-8 business days but it’s been one month (22 business days) and the order status says it’s ready but it hasn’t been shipped yet. There are charges deducted from my card again after a month (that I strongly believe I never saved, there must be some glitch in their system because I never subscribe to any cosmetic companies and why would I do so without even trying their products), but still got deducted for next month subscription whereas my first order is still not received. I had really high hopes from Feline but now I am highly disappointed, got ripped off twice without getting a single product. I wrote an email to customer service with order number on it and explaining everything about two weeks ago but never got a response back. I’d never recommend it to anyone.
May 4, 2026
Unprompted review
Reply from Féline Skinscience
Dear Madhavi, 🌸
We can confirm that your order was processed and tracking details were shared with you via email at the time of shipment.
International deliveries can sometimes face delays beyond the advertised 4–8 business days due to carrier or customs procedures, which are outside of our control.
Regarding the additional charge, this is linked to the subscription option selected at checkout. Our system does not create subscriptions automatically — they must be confirmed during purchase. If you did not intend to subscribe, our official email channels remain the correct way to resolve this and cancel any future renewals.
We understand your disappointment, but reviews cannot be used as leverage to bypass policy or obtain free products. The proper step remains to proceed with the return for refund once delivery is completed, following the instructions provided by our customer service team.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
Great product!
May 4, 2026
Unprompted review
Reply from Féline Skinscience
Dear Heather, 🌸
Thank you so much for your kind words! We’re delighted to hear that you’re enjoying the product and that it’s working well for you. Positive feedback like yours truly motivates us to keep delivering quality and care in everything we do.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
Does not work!
Don't not waste your money buying this 💩💩does not work! Avoid!!!
May 4, 2026
Unprompted review
Reply from Féline Skinscience
Dear I W, 🌸
We’re sorry to hear that you feel disappointed with the product. Results can vary depending on individual skin types and conditions, and consistency of use is often key to seeing improvements.
Your feedback is important to us, and while reviews cannot be used as leverage to bypass policy or obtain free products, our official email channels remain available to guide you through the proper return and refund process if you wish to proceed.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
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Fifth review – apparently asking for clarity now means “wanting free products”accused of “wanting free products”
Thank you for your response, Lisa 🌸
It’s quite interesting to see that, after multiple emails and detailed explanations, the situation is now being reframed as if I am attempting to “bypass policy” or obtain free products.
To be absolutely clear: I am not requesting anything beyond what is advertised on your own website — including “free returns” and a “no questions asked” guarantee.
What I have been doing is asking for clear and consistent information before proceeding with the return, which is a reasonable expectation, especially given the contradictory responses I have received from your team.
At no point have I refused to return the items. In fact, I have repeatedly confirmed that I am willing to do so. However, asking for clarification on:
* conflicting refund conditions
* the reliability of the return address
* and inconsistencies between your advertised policies and actual process
is not an attempt to “bypass policy,” but to understand it.
Regarding the suggestion that I am trying to obtain “free products,” this is simply not accurate. What I am requesting is that the process aligns with the claims made on your website.
It is also worth noting that raising concerns publicly is not a form of leverage — it is a reflection of my experience as a customer.
I will proceed with the return as previously stated. However, I will continue to document and update my reviews to reflect how this process is handled, including whether the terms presented publicly are applied in practice.
Kind regards,
Dayana
May 2, 2026
Unprompted review
Reply from Féline Skinscience
Dear Dayana, 🌸
We acknowledge your fifth review and the points you’ve raised. Your order was processed according to the terms agreed at checkout, and our policies — including the 60‑day return option — are applied consistently.
We understand that you feel our responses have been contradictory, but our procedures require inspection of returned items and do not allow refunds of shipping costs. Advertising statements are always subject to the detailed terms published on our website, which remain the binding conditions.
Asking for clarification is welcome, but reviews cannot be used as leverage to bypass policy or obtain free products. The correct option available remains a return for refund, and our customer service team can guide you through that process.
We will continue to review your case through our official email channels, which remain the appropriate way to resolve individual matters.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
Please avoid
Please avoid . I wish I had read the reviews before I ordered .
I have been waiting too long for the order which has not arrived yet . Their costumer service is horrible and also the same products I unfortunately ordered from them I found them in Temu. So they are selling 2£ products for prices like 20£
April 25, 2026
Unprompted review
Reply from Féline Skinscience
Without an order ID or the email address used at checkout, we cannot confirm the validity of this order or proceed with support. If you are indeed a customer, please share these details so we can investigate and help resolve the issue.
We kindly remind you that Féline Skinscience products are sold only through our official website. If an order was placed elsewhere, we are not responsible, as we do not sell through third parties. Please ensure future purchases are made directly via our official site for guaranteed service and authenticity.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
It has been over 2 weeks since ordering…
It has been over 2 weeks since ordering my products and apparently items have been in transit for over a week. Cannot get a straight answer from them. Service is terrible. I’m demanding refund and they’re saying they won’t honour it because item has been shipped (however not received)
April 15, 2026
Unprompted review
Reply from Féline Skinscience
Dear Jane, 🌸
We can confirm that your order is currently in transit. Tracking details show that the shipment has already left our facility and is on its way to you. Once an item has been dispatched, it is no longer eligible for cancellation or refund until delivery is completed.
We understand the frustration of waiting and will continue to monitor your shipment. If you do not receive the package within the expected timeframe, our customer service team will assist you further through our official email channels.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
Reply from Féline Skinscience
Hi Adam,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both our products and our service. Knowing that we’ve met your expectations means a lot to us, and we truly appreciate you taking the time to share your experience.
We look forward to continuing to support your skincare journey and welcoming you back for future orders.
Warm regards,
Lisa
Customer Service – Feline Skinscience
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Ordered the rosacea corrector
Ordered the rosacea corrector. It took just over 2 weeks to arrive.
Unfortunately it hasn’t worked for me.
I have gone back to using Soolantra which seems to work much better for me.
May 2, 2026
Unprompted review
Reply from Féline Skinscience
Hi David,
Thank you for sharing your experience with us. We’re sorry to hear that the Rosacea Corrector didn’t deliver the results you were hoping for. Everyone’s skin is unique, and sometimes it can take time or different approaches to find the right solution.
We’re glad you’ve found something that works better for you, and we appreciate you giving our product a try. If you’d like, our team would be happy to recommend alternative options from our range that may be more suitable for your skin concerns.
Your feedback is valuable to us, and we’ll continue working to improve our products and customer experience.
Kind regards,
Lisa
Customer Service – Feline Skinscience
Grateful
Honestly, I could not even try other creams because of peeling effects to help rosacea. This product is like magic. It doesn't last all day but the effect is powerful. I am sincerely grateful. It calms your skin and it really makes the redness go away!
April 26, 2026
Unprompted review
Reply from Féline Skinscience
Hi Victor,
Thank you so much for sharing your experience! We’re delighted to hear that the product has made such a powerful difference for your rosacea and helped calm your skin. Knowing that it reduces redness and brings you relief means a lot to us, and we’re truly grateful for your kind words.
We’ll continue working hard to provide solutions that support healthier, happier skin, and we’re honored to be part of your skincare journey.
Warm regards,
Lisa
Customer Service – Feline Skinscience
Feline, will you be my Melasma Clearer Solution?
Feline products were received only a few days ago, have not had a chance to use any of them. For me, if the products work then that's a 5 star grade. I truly am hopeful Feline is my last stop to clear my Melasma/Hyperpigmentation torture and punishment once and for all. Will Feline be my facial skin saviour? Remains to be seen.
May 1, 2026
Unprompted review
Reply from Féline Skinscience
Hi RMH,
Thank you for sharing your thoughts and for placing your trust in Feline Skinscience. We completely understand how important it is to find the right solution for melasma and hyperpigmentation, and we’re honored that you’ve chosen us to be part of your skincare journey.
Our products are designed with care to support visible improvements over time, and we’re hopeful you’ll start to see the results you’re looking for. If you ever have questions or need guidance while using them, our team is always here to help.
Wishing you the best on your path to clearer, healthier skin!
Warm regards,
Lisa
Customer Service – Feline Skinscience
Great products that actually do what…
Great products that actually do what they say they do. Great service. I'll be ordering more products shortly thank you
April 28, 2026
Unprompted review
Reply from Féline Skinscience
Hi Rachel,
Thank you so much for your wonderful feedback! We’re delighted to hear that our products are delivering the results you were hoping for and that you’ve had a great experience with our service. Knowing you’ll be ordering more soon is the best compliment we could receive.
We truly appreciate your support and look forward to continuing to be part of your skincare journey.
Warm regards,
Lisa
Customer Service – Feline Skinscience
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My order was for the Copper Peptides…
My order was for the Copper Peptides for hair. Really good deal , buy one get one free. The only problem is that it took 3 weeks to arrive. Keep getting emails saying everything was ok and on track not to worry. After sending an email about the late order I noticed that the ad said “Made in Canada” but noticed now on my shipping update that it was coming from China! They told me that they have people from different parts of the world helping with the product but assured me it was a good product. When product arrived it says on the box that it is made in China , very misleading. Order FL97300
April 29, 2026
Unprompted review
Reply from Féline Skinscience
Without an order ID or the email address used at checkout, we cannot confirm the validity of this order or proceed with support. If you are indeed a customer, please share these details so we can investigate and help resolve the issue.
We kindly remind you that Féline Skinscience products are sold only through our official website. If an order was placed elsewhere, we are not responsible, as we do not sell through third parties. Please ensure future purchases are made directly via our official site for guaranteed service and authenticity.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
The products are wonderful and work well
April 30, 2026
Unprompted review
Reply from Féline Skinscience
Hi Megan‑Kate,
Thank you so much for your kind words! We’re delighted to hear that you’re enjoying our products and seeing great results. Our team works hard to create formulas that truly support healthy, radiant skin, and it’s wonderful to know they’re working well for you.
We appreciate you taking the time to share your experience, and we look forward to continuing to support your skincare journey.
Warm regards,
Lisa
Customer Service – Feline Skinscience
The company are refusing to refund me…
The company are refusing to refund me back my payment and no body is responding to my email messages ...this is my order ID FL94403
April 29, 2026
Unprompted review
Reply from Féline Skinscience
Without an order ID or the email address used at checkout, we cannot confirm the validity of this order or proceed with support. If you are indeed a customer, please share these details so we can investigate and help resolve the issue.
We kindly remind you that Féline Skinscience products are sold only through our official website. If an order was placed elsewhere, we are not responsible, as we do not sell through third parties. Please ensure future purchases are made directly via our official site for guaranteed service and authenticity.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
WHAT A SCAM....When I alerted them to…
WHAT A SCAM....When I alerted them to the fact that the product I ordered from the Feline website was unsatisfactory, they went to great lengths to provide return shipping information including an RMA (Return Merchandise Authorization) number.
However Feline’s stipulation was that I had to pay for shipping AND that I was required to provide them with a tracking number. This should have been an immediate red flag but I elected to follow their instructions and shipped the product back.
I watched the tracking information as the shipment made its way through customs in the Netherlands. AS SOON AS IT REACHED Feline they REFUSED the shipment.This is not an isolated case.They also state on there "payment page"they have Truspilot 5 stars
THEY DO NOT I have contacted Trustpilot with this information and hopefully they will take note
PLEASE NOTE The return address they use for returns is not the companys address but a HOUSE they use for returns (Dogey) why not use the companys address where it was sent from.,.PLEASE BE AWARE
April 24, 2026
Unprompted review
Reply from Féline Skinscience
Hi Vicky,
Thank you for sharing your feedback. We want to clarify that all of our terms and conditions, including return policies, are clearly stated on our website and available to customers before purchase. We do not hide the fact that return shipping costs are the responsibility of the customer, and we require tracking numbers to ensure safe and verifiable delivery of returned items.
We understand that this may feel inconvenient, but these policies are in place to ensure fairness and consistency for all of our customers. While we welcome honest reviews, we cannot process refunds outside of our stated policy or based on negative reviews alone, as that would be unfair compared to other customers who follow the same guidelines.
We remain committed to transparency and customer satisfaction, and we encourage you to reach out directly to our support team so we can assist you further within the framework of our policies.
Kind regards,
Lisa
Customer Service – Feline Skinscience
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Can’t wait to see my skin improve with…
Can’t wait to see my skin improve with this product.
April 28, 2026
Unprompted review
Reply from Féline Skinscience
Hi Jamie,
Thank you so much for sharing your excitement! We’re thrilled you’ve chosen Feline Skinscience and can’t wait for you to experience the benefits of our product. Our team puts a lot of care into creating formulas that help skin look and feel its best, and it’s wonderful to know you’re looking forward to the journey ahead.
If you ever have any questions or need support along the way, we’re always here to help. Wishing you glowing results and a fantastic skincare experience!
Warm regards,
Lisa
Customer Service – Feline Skinscience
I am still using the product now
I am still using the product now, I’ll see how does that work.
April 25, 2026
Unprompted review
Reply from Féline Skinscience
Dear Gembo, 🌸
Thank you for sharing your update. It’s great to hear that you’re continuing with the product — consistency is often the key to seeing how well it works for your skin. Everyone’s skin responds differently, so giving it time will help you understand the results more clearly.
We’ll be glad to hear back from you once you’ve had more time to observe the changes. Your feedback is always valuable to us.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
I ordered a skincare product on 3rd march
I ordered a skincare product on 3rd March after seeing your ad on Instagram and paid £54 for it. I still have not received my order. Since 3rd March, the tracking has been showing that the delivery was delayed. I have contacted you many times, but I am still waiting and have received no response. This is very disappointing service. Please resolve this issue immediately by either delivering my order or giving me a full refund.
April 27, 2026
Unprompted review
Reply from Féline Skinscience
Without an order ID or the email address used at checkout, we cannot confirm the validity of this order or proceed with support. If you are indeed a customer, please share these details so we can investigate and help resolve the issue.
We kindly remind you that Féline Skinscience products are sold only through our official website. If an order was placed elsewhere, we are not responsible, as we do not sell through third parties. Please ensure future purchases are made directly via our official site for guaranteed service and authenticity.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
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