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Felix Health Reviews 

3,508
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,279 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their responsiveness and helpfulness, noting that their questions were answered quickly and accurately. Many people highlight the exceptional customer service, appreciating the personalized approach and the ease of getting prescriptions. The overall service is described as efficient, smooth, and professional, making the process of obtaining medication straightforward and convenient. Reviewers are particularly impressed with the quick response times from practitioners, who are often available to address inquiries promptly. However, some people were dissatisfied with the customer service, mentioning issues with missing medication and unaddressed concerns.

What people talk about most

User experience

Users describe positive interactions with user experience, consistently highlighting the ease and efficiency... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Consumers find service to be positive, highlighting its efficiency, speed, and professionalism. Many... See more

Response time

Reviewers highlight positive aspects of response time, with many customers reporting prompt and quick replies... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpfulness, quick responses, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience.NP Nermin Ibrahim was so responsive,he was able to give answer to all my questions ,so quick to respond.l never knew online prescriptions could be so fast and effective.Thank you so m... See more

Company replied

Rated 5 out of 5 stars

Before I started using Felix I had questions or clarifications on things I had read. My questions were answered quickly and accurately. As well, I really appreciated how they were handled. I wasn’t ma... See more

Company replied

Rated 5 out of 5 stars

I've only been speaking with the doctor for a couple of days now, but she has been very helpful with her explanation and knowledge. This is my first time dealing with Felix, and so far it has been... See more

Company replied

Rated 5 out of 5 stars

NP Ashley Treadway has been a great source of info and great support. Always prompt in her replies. I’ve had nothing but a positive experience with Felix!

Company replied


Company details

  1. Online Prescription Medication Vendor
  2. Online Pharmacy
  3. Pharmacy
  4. STD Testing Service
  5. Weight Loss Service

Written by the company

Get care today with Felix. Access personalized healthcare for weight loss, erectile dysfunction, diabetes, hair loss, acne, and more — prescribed online and delivered discreetly.

On-demand treatment for everyday health

Written by the company

Treatment that comes to you
Skip the trip to your doctor’s office and the line at your local pharmacy. Access treatment on any device, plus free shipping on all medication.
Clinically proven treatments
Access prescription treatments, supported by science and prescribed by our experienced healthcare practitioners.
Truly compassionate care
No judgement, no stigma. Instead, a practitioner who’s there for you when you need them.

Contact info

Do weight loss differently

Weight loss treatment backed by science, not opinions

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.8

All reviews

(3,508)

2,181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kind and thorough natural path.

My NP Khulood Al-dabous was very knowledgeable and thorough. She asked a lot of questions to make sure I was getting the right medications.

June 20, 2026
Felix Health logo

Reply from Felix Health

Hi Maria, this just made our day! So glad Khulood was so knowledgeable and thorough in making sure everything was right for you. I will be sure to pass your kind words along to Khulood Al-dabous.

Rated 5 out of 5 stars

Keep the good work up.

Keep the good work up.

June 26, 2026
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Reply from Felix Health

Hi Gideon, what a lovely note! So glad we have earned your trust, and we will keep up the good work for you.

Rated 5 out of 5 stars

Highly recommend

This company has made getting medications that I desperately needed to feel my best, the easiest process possible. They meet my needs in a timely manor and it couldn’t be more convenient.

June 26, 2026
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Reply from Felix Health

Hi Lori, thanks so much for the kind words! So glad we could make the whole process so easy and convenient, right when you needed it.

Rated 5 out of 5 stars

So far the service has been great

So far the service has been great. All of my questions have been answered so far.

June 26, 2026
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Reply from Felix Health

Hi Michael, so glad to hear this! It means a lot that all of your questions have been answered clearly for you.

Rated 5 out of 5 stars

I could asked the professional…

I could asked the professional healthcare all my questions and get the answers, she checked my health records and sent me to do the bloodwork before starting my medication

June 22, 2026
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Reply from Felix Health

Hi Somayeh, love hearing this! So glad you could get all your questions answered and felt so well looked after as you got started.

Rated 5 out of 5 stars

Service was excellent

Service was excellent! Appreciated how transparent, thorough and safe this felt. Thank you!

June 24, 2026
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Reply from Felix Health

Hi there, thanks so much for the kind words! So glad it all felt clear, thorough, and reassuring for you.

Rated 5 out of 5 stars

It was really easy to navigate the…

It was really easy to navigate the site, and my np got back to me quickly, and now im waiting for my first shipment, it was smooth and eady, thanks

June 22, 2026
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Reply from Felix Health

Hi Linda, we so appreciate the kind words! So glad the site was easy and your practitioner got back to you so quickly, and I hope that first shipment reaches you soon.

Rated 5 out of 5 stars

For once, I feel HEARD

I love how the Nurse Practitioners are so informative and helpful. They ask a ton of questions and send additional information that allows me to look at. I always felt like I wasn't being heard regarding menopause symptoms, during my family doctor's appointments. Now I feel heard and are actively treating them.

June 25, 2026
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Reply from Felix Health

Hi there, love hearing this! So glad the team took the time to really listen, and you finally feel heard.

Rated 5 out of 5 stars

My practitioner was so helpful with my…

My practitioner was so helpful with my questions, quick to respond and very friendly.

June 24, 2026
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Reply from Felix Health

Hi Amanda, so glad to hear this! It means a lot that your practitioner was so helpful and quick to answer your questions.

Rated 5 out of 5 stars

Amazing service

Amazing service. Friendly doctors who listen and know their info. Easy to talk to and ask questions.

Customer service is quick to reply and very fast shipping .

June 24, 2026
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Reply from Felix Health

Hi there, what a lovely note! So glad the doctors felt easy to talk to and the shipping was nice and quick.

Rated 5 out of 5 stars

Excellent experience

Excellent experience

June 23, 2026
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Reply from Felix Health

Hi Shawn, thanks so much for the kind words! So glad the whole experience has been a great one for you.

Rated 5 out of 5 stars

Doctors listen to you

Very fast, doctors actually listen to your concerns. I wasn’t dismissed

June 24, 2026
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Reply from Felix Health

Hi there, thanks so much for the kind words! So glad you felt listened to and never dismissed.

Rated 5 out of 5 stars

Love Felix Health

Marley Giddings was my NP. Amazing! Quick responses, knowledgeable and treated me very kindly.
As for the process...very simple.
Pleasant experience.

June 25, 2026
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Reply from Felix Health

Hi Margaret, this just made our day! So glad Marley was so quick and knowledgeable in helping you. I will be sure to pass your kind words along to Marley Giddings.

Rated 5 out of 5 stars

really simple and easy

Very well

The RN was knowledgeable and helped me with exactly the prescription I needed

June 25, 2026
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Reply from Felix Health

Hi Aishah, so glad to hear it! It means a lot that the team was so knowledgeable and got you exactly what you needed.

Rated 5 out of 5 stars

Great experience

Great experience

June 24, 2026
Felix Health logo

Reply from Felix Health

Hi Marion, we so appreciate the kind words! So glad it was such a smooth experience for you.

Rated 5 out of 5 stars

Great experience with Felix

Great experience with Felix! The process was simple and efficient, and my practitioner was knowledgeable, responsive, and took the time to answer all my questions. I especially appreciated the support with my insurance authorization, which made the whole experience much less stressful. Highly recommend!

June 25, 2026
Felix Health logo

Reply from Felix Health

Hi there, what a lovely note! So glad the insurance authorization support helped take the stress out of the process for you.

Rated 5 out of 5 stars

Amazing 🤩

Such a great service with fast and meaningful follow up
Everytime! Thank you!!

June 25, 2026
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Reply from Felix Health

Hi Sarah, love hearing this! So glad the follow up has felt quick and genuine every time.

Rated 5 out of 5 stars

The NP that has been helping me through…

The NP that has been helping me through the process has been very patient and supportive. They answered my questions quickly and thoroughly.

June 24, 2026
Felix Health logo

Reply from Felix Health

Hi Konnor, what a lovely note! So glad your practitioner has taken the time to answer everything so clearly for you.

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